Downgraded Lufthansa First to Business on day of departure - options, advice?
Dec 16, 2022, 4:05 am
#1
Original Poster
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Downgraded Lufthansa First to Business on day of departure - options, advice?
Just saw that my LH flight from FRA-GRU today has been downgraded from a 747-8 to a 747-400 (Dec 16). I'd booked in J and had a confirmed points upgrade to F and have now been rebooked in J. I'm traveling AMS-FRA-GRU-SCL (single ticket, LH issued) and seems like slim pickings for alternate routings/options in F. Not sure how helpful staff will be at an outstation like AMS. Any suggestions on what I should expect? Am I still eligible for EU downgrade compensation given that I'd used points to upgrade to F? Zero communication from LH and I happened to notice the change on my own. I'd much prefer to fly in F than get any downgrade compensation, but don't see anything in the way of alternate routings.
Dec 16, 2022, 5:20 am
#2
Join Date: Aug 2008
Location: Geneva
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Just saw that my LH flight from FRA-GRU today has been downgraded from a 747-8 to a 747-400 (Dec 16). I'd booked in J and had a confirmed points upgrade to F and have now been rebooked in J. I'm traveling AMS-FRA-GRU-SCL (single ticket, LH issued) and seems like slim pickings for alternate routings/options in F. Not sure how helpful staff will be at an outstation like AMS. Any suggestions on what I should expect? Am I still eligible for EU downgrade compensation given that I'd used points to upgrade to F? Zero communication from LH and I happened to notice the change on my own. I'd much prefer to fly in F than get any downgrade compensation, but don't see anything in the way of alternate routings.
As to rebooking, I'd expect LH to be rebooking its paid F customers to LX if there is any space available. LH will not rebook you in F outside the LHG so you can forget AF P...
Dec 16, 2022, 6:54 am
#3
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
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Call the LH first hotline and ask to be rebooked onto LX.
https://www.flyertalk.com/forum/luft...s-hotline.html
https://www.flyertalk.com/forum/luft...s-hotline.html
Dec 16, 2022, 7:22 am
#4
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I had this problem in September and still fighting for compensation ... with SOEP right now after 3 months of silence from LH.
ZRH-GRU is F0J0 ... calling the F hotline is your best bet. Good luck!
ZRH-GRU is F0J0 ... calling the F hotline is your best bet. Good luck!
Dec 16, 2022, 7:29 am
#5
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Location: Denmark
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My guess is that LH will offer to refund the miles/points used for the upgrade and nothing more. To LH the ticket is a J ticket and the upgrade can be reversed/refunded if needed. I think you will have to fight to get something more than this, i.e. if EUR 1,000 is offered as compensation I would take that and be satisfied.
Dec 16, 2022, 8:02 am
#7
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Dec 16, 2022, 8:20 am
#8
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Call the LH first hotline and ask to be rebooked onto LX.
https://www.flyertalk.com/forum/luft...s-hotline.html
https://www.flyertalk.com/forum/luft...s-hotline.html
Dec 16, 2022, 8:31 am
#9
Join Date: Jan 2003
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Dec 16, 2022, 9:04 am
#11
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Guys, there is no way LH is going to rebook a pax via EZE or OAL (except LH Group) to GRU if there is no F seat. Much easier and cheaper to return the miles/points for the upgrade or pay a 1,000 EUR to get this over with.
Dec 16, 2022, 9:22 am
#12
Join Date: Dec 2018
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I had no problem getting FRA/ZRH-BKK flights rebooked via HKG and SIN when my planes got downgraded earlier this year. Just needed to check availability on my end beforehand and ask the FC hotline to do the change, which they performed without questions. (think one lady just had to ask for her supervisor how to get the codeshare working between HKG-BKK)
Dec 16, 2022, 10:10 am
#13
Join Date: Jul 2015
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I had no problem getting FRA/ZRH-BKK flights rebooked via HKG and SIN when my planes got downgraded earlier this year. Just needed to check availability on my end beforehand and ask the FC hotline to do the change, which they performed without questions. (think one lady just had to ask for her supervisor how to get the codeshare working between HKG-BKK)
1. same-day operational change (FRA-GRU is filed as 748)
2. upgrade, not purchased as F?
Dec 16, 2022, 11:06 am
#15
Join Date: Dec 2018
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Afraid not, it was companion fare bought at an outrageously low price 
Bit sad if they treat upgraders as inferiors. After all they paid for their J tix and they earned the miles...
Bit sad if they treat upgraders as inferiors. After all they paid for their J tix and they earned the miles...