Lufthansa Phone Numbers
Feb 17, 2023, 4:15 am
#16
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Feb 17, 2023, 7:23 am
#19
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Nov 21, 2023, 10:47 am
#21
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,593
UK Phone Line Disconnected?
Has Carsten not paid the bill?
This is the phone number have saved in my phone, thought it had changed, alas not, still there when logged in?
On dialling it says "The number you have dialled is not in service at this time. Goodbye".
This is the phone number have saved in my phone, thought it had changed, alas not, still there when logged in?
On dialling it says "The number you have dialled is not in service at this time. Goodbye".
Nov 21, 2023, 2:40 pm
#24
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,593
Dec 21, 2023, 9:27 pm
#25
Join Date: Apr 2006
Location: PRN
Programs: LH HON* || HH Diamond || Accor Gold
Posts: 1,274
Another example of “professional” service at MNL HON line… I wanted to make a reservation on Lufthansa app for a simple return flight. The payment would not be finalized despite two attempts and two different cards. However, in the app, two PNRs have been created. So, I thought: OK, I would call HON line to finalize the payment.
First agent
Agent: you need to pay online.
me: It does not work. Can I please pay over the phone?
Agent: Yes, but I need to charge you 45 EUR for offline booking. Or if you pay online, it will be free.
Me: it doesn’t work online. Can you please waive the fee?
Agent: No. The system doesn’t have this option. I cannot remove it from the payment page.
me: In past it was possible.
agent: now rules have changed.
Me: OK, bye.
Second agent
Agent: you need to cancel this booking and make a new one
Me: I cannot cancel it online. Could you please cancel it.
Agent: No, I cannot cancel YOUR booking (emphasis on YOUR)
me: Can you please make the same booking and I will just let expire this unticketed booking
Agent: No, you cannot have two tickets for the same routing.
Me: I won’t have two tickets, as the first PNR won’t be ticketed.
Agent: It does not matter. PNR is PNR
Me: bye
Waiting for LX HON line to open and will book with them, as I cannot get through German HON line for some reason.
I wonder why LH bothers having this team in MLN. They are utterly useless.
First agent
Agent: you need to pay online.
me: It does not work. Can I please pay over the phone?
Agent: Yes, but I need to charge you 45 EUR for offline booking. Or if you pay online, it will be free.
Me: it doesn’t work online. Can you please waive the fee?
Agent: No. The system doesn’t have this option. I cannot remove it from the payment page.
me: In past it was possible.
agent: now rules have changed.
Me: OK, bye.
Second agent
Agent: you need to cancel this booking and make a new one
Me: I cannot cancel it online. Could you please cancel it.
Agent: No, I cannot cancel YOUR booking (emphasis on YOUR)
me: Can you please make the same booking and I will just let expire this unticketed booking
Agent: No, you cannot have two tickets for the same routing.
Me: I won’t have two tickets, as the first PNR won’t be ticketed.
Agent: It does not matter. PNR is PNR
Me: bye
Waiting for LX HON line to open and will book with them, as I cannot get through German HON line for some reason.
I wonder why LH bothers having this team in MLN. They are utterly useless.
Dec 22, 2023, 3:31 am
#26
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,188
Another example of “professional” service at MNL HON line… I wanted to make a reservation on Lufthansa app for a simple return flight. The payment would not be finalized despite two attempts and two different cards. However, in the app, two PNRs have been created. So, I thought: OK, I would call HON line to finalize the payment.
If you have issues with the app/website and want to get an agent to waive the phone fee, call the internet service line during German business hours
https://www.lufthansa.com/de/en/faq-...?faqcat=170887
