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Old Dec 22, 2023 | 3:31 am
  #26  
oliver2002
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Originally Posted by olm022
Another example of “professional” service at MNL HON line… I wanted to make a reservation on Lufthansa app for a simple return flight. The payment would not be finalized despite two attempts and two different cards. However, in the app, two PNRs have been created. So, I thought: OK, I would call HON line to finalize the payment.

If you have issues with the app/website and want to get an agent to waive the phone fee, call the internet service line during German business hours

https://www.lufthansa.com/de/en/faq-...?faqcat=170887


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