No response from LH Customer Service - Advice Please
May 31, 2022, 1:00 am
#1
Original Poster
Join Date: Apr 2022
Posts: 5
No response from LH Customer Service - Advice Please
Following a 22 hour delayed flight from CPT to BHX, I submitted a request for EU 261 compensation via the LH Customer Feedback online form. I received an automated reply with a FB ID number. That was 6 weeks ago and I have heard nothing since. I have requested numerous updates by email but still nothing. How long should I wait any other advice please.
May 31, 2022, 1:39 am
#2
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,661
Following a 22 hour delayed flight from CPT to BHX, I submitted a request for EU 261 compensation via the LH Customer Feedback online form. I received an automated reply with a FB ID number. That was 6 weeks ago and I have heard nothing since. I have requested numerous updates by email but still nothing. How long should I wait any other advice please.
May 31, 2022, 1:44 am
#3
Join Date: Oct 2006
Location: FRA
Programs: *G
Posts: 169
https://soep-online.de/en/your-conciliation-request/
You should make online form on SÖP.
They claim LH in stead of you, and free of charge.
In my case, I got refund from LH via SÖP but it took one year.
You should make online form on SÖP.
They claim LH in stead of you, and free of charge.
In my case, I got refund from LH via SÖP but it took one year.
May 31, 2022, 1:52 am
#4
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,661
https://soep-online.de/en/your-conciliation-request/
You should make online form on SÖP.
They claim LH in stead of you, and free of charge.
In my case, I got refund from LH via SÖP but it took one year.
You should make online form on SÖP.
They claim LH in stead of you, and free of charge.
In my case, I got refund from LH via SÖP but it took one year.