Business Class Lite outbound and Business Class Flex inbound - cancellation terms?
Jan 14, 2022, 7:03 pm
#1
Original Poster
Join Date: Jan 2022
Posts: 6
Business Class Lite outbound and Business Class Flex inbound - cancellation terms?
Does anyone know what happens if I book two different types of business class tickets for the outbound vs inbound leg, such that only the inbound has free cancellation - and then I cancel?
Do I actually get a full refund for that leg? I'm not sure why it's offering the option if it doesn't, given there's no other difference on those ticket types that I can see, but the booking site is ambiguous?
(I have a screenshot but not permitted to share it as I'm new on the forum)
Do I actually get a full refund for that leg? I'm not sure why it's offering the option if it doesn't, given there's no other difference on those ticket types that I can see, but the booking site is ambiguous?
(I have a screenshot but not permitted to share it as I'm new on the forum)
Jan 14, 2022, 10:10 pm
#2
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,580
Does anyone know what happens if I book two different types of business class tickets for the outbound vs inbound leg, such that only the inbound has free cancellation - and then I cancel?
Do I actually get a full refund for that leg? I'm not sure why it's offering the option if it doesn't, given there's no other difference on those ticket types that I can see, but the booking site is ambiguous?
(I have a screenshot but not permitted to share it as I'm new on the forum)
Do I actually get a full refund for that leg? I'm not sure why it's offering the option if it doesn't, given there's no other difference on those ticket types that I can see, but the booking site is ambiguous?
(I have a screenshot but not permitted to share it as I'm new on the forum)
Jan 15, 2022, 3:45 am
#3
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,508
The booking page fineprint has
which seems unambiguous.
In case of combining a non-refundable fare for outbound travel and a refundable fare for inbound travel - or vice versa - the complete ticket will become non-refundable.
Jan 15, 2022, 5:34 am
#4
Original Poster
Join Date: Jan 2022
Posts: 6
thanks! Sorry for the stupid question but where did you find that fineprint? I still can’t see it anywhere?
do you know what happens if I book the flexible ticket both ways and then need to cancel the inbound leg? does the first leg get re-priced as a one way flight before any refund?
do you know what happens if I book the flexible ticket both ways and then need to cancel the inbound leg? does the first leg get re-priced as a one way flight before any refund?
Jan 15, 2022, 5:46 am
#5
Join Date: Jan 2018
Location: MUC
Programs: LH HON | UA 1K
Posts: 181
thanks! Sorry for the stupid question but where did you find that fineprint? I still can’t see it anywhere?
do you know what happens if I book the flexible ticket both ways and then need to cancel the inbound leg? does the first leg get re-priced as a one way flight before any refund?
do you know what happens if I book the flexible ticket both ways and then need to cancel the inbound leg? does the first leg get re-priced as a one way flight before any refund?
Jan 15, 2022, 6:10 am
#6
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,508
do you know what happens if I book the flexible ticket both ways and then need to cancel the inbound leg? does the first leg get re-priced as a one way flight before any refund?
In case of cancellation of a flight of an already partially used ticket the fare (incl. taxes, fees and surcharges) for the actual flown travel will be recalculated and any applicable fare difference will be collected.
Jan 15, 2022, 3:09 pm
#7
Original Poster
Join Date: Jan 2022
Posts: 6
thanks for your help. weirdly that statement definitely does not appear for me through the booking sequence on the desktop site but I see it if I switch to mobile.