Why has CPT/AMS/BOS/CAI disappeared from booking engine?
Jan 12, 2022, 8:36 am
#1
Original Poster
Join Date: Apr 2008
Location: Germany
Programs: LH FTL, BA Bronze
Posts: 831
Why has CPT/AMS/BOS/CAI disappeared from booking engine?
The award booking form is no longer accepting "CPT" or "Cape Town" as input. Using the airport search function, it seems that Cape Town has disappeared from the list of South African airports (all other SA airports, even the most obscure ones like Hoedspruit or Umtata are still there) Any ideas why?
Jan 15, 2022, 11:15 am
#5
Join Date: Feb 2011
Location: ZRH
Programs: LH SEN
Posts: 463
On a related topic - is the booking awards broken completely? I can get as far as entering credit card details and it takes me to the "processing payment" page and then just hangs.
Have tried different cards, different browsers, etc.
Anyone managed to book online recently?
Have tried different cards, different browsers, etc.
Anyone managed to book online recently?
Jan 16, 2022, 7:17 am
#7
Original Poster
Join Date: Apr 2008
Location: Germany
Programs: LH FTL, BA Bronze
Posts: 831
The fault because of which I started this thread is not a matter of fare class availability but of the booking engine not accepting CPT as a valid destination. As a result, no award bookings are possible in any class on any date. Strange things do happen.
Jan 16, 2022, 11:07 am
#8
Join Date: Sep 2003
Location: OSL
Posts: 2,647
Realise that, but my point went to not a single revenue booking can be made. Don’t have to be a conspiracy theorist to think they may be connected…
Jan 21, 2022, 7:44 am
#10
Join Date: Jan 2020
Location: Frankfurt am Main, Germany
Programs: LH MM SEN & many others+++
Posts: 353
Indian Airports missing from MM Calculator
Gents,
running some routes, I've found that almost all Indian airports are not recognized by the MM calculator.
I.e.: DEL, BOM, BLR, AMD
These no small airports. These are routes where LH/LX are flying in F, so I can't really explain why.
Were you aware of this?
Is there something to be done except of filing a formal complain?
And if so, is there any sense? will MM even care?
thanks
Stefan
running some routes, I've found that almost all Indian airports are not recognized by the MM calculator.
I.e.: DEL, BOM, BLR, AMD
These no small airports. These are routes where LH/LX are flying in F, so I can't really explain why.
Were you aware of this?
Is there something to be done except of filing a formal complain?
And if so, is there any sense? will MM even care?
thanks
Stefan
Jan 21, 2022, 9:55 am
#11
Join Date: Feb 2011
Location: ZRH
Programs: LH SEN
Posts: 463
M&M support came back again and asked:
"After looking into your account overview, we verified that you were able to book an award booking, please double wether Cape Town and Copenhagen are still not being shown to you."
Dilemma: Should I tell them about the workaround? They might remove it if they found out.
"After looking into your account overview, we verified that you were able to book an award booking, please double wether Cape Town and Copenhagen are still not being shown to you."
Dilemma: Should I tell them about the workaround? They might remove it if they found out.
Jan 21, 2022, 8:11 pm
#12
Join Date: Jan 2020
Location: Frankfurt am Main, Germany
Programs: LH MM SEN & many others+++
Posts: 353
that's such a b******t.
I recently fly BOG-FRA.
I've calculate that route several times.
Now, BOG option is gone.
I've tried on a different decide with different browser, no cookies or anything: same result.
I'll make both an online and a phone complain and let you know.
This is not acceptable feedback.
Jan 24, 2022, 1:13 am
#15
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,198
The workarond is to start the booking with a destination that is available and then changing the search in the second step. Nothing secret.