If any of the flights you are on are cancelled you are entitled to a full refund of the ticket, even if its a cheapo companion sale promo fare.

Starting today, 5 March, the route cancellations and frequency adjustments will be implemented successively and the passengers affected will be informed about the changes and rebooking options. Until the end of March, Lufthansa is cancelling a total of about 7,100 flights (including 3,750 flights from Frankfurt to 75 airports, and 3,350 flights from Munich to 65 airports).

Service information on the spread of the Coronavirus

Dear passenger,

We realize that the current news regarding the impact and spread of the Coronavirus (COVID-19) is cause for uncertainty among airline passengers. We therefore thank you for continuing to place your trust in Lufthansa and choosing us for your travel needs.

On every journey you take with Lufthansa, your safety and well-being, and that of our staff, is our top priority. Having information on what we are doing to help our customers is vital for giving you peace of mind when travelling. Please rest assured that we are monitoring the situation and developments, and we will continue to provide you with regular updates. Lufthansa is prepared for all possible scenarios and we are working closely with the health and governmental authorities, following their advice for further steps to be taken. According to the World Health Organization WHO the risk of infection has not yet been fully determined.

We want to make sure that your stay with us on board is as pleasant and safe as possible under any circumstance. We have therefore implemented precautionary measures in order to best protect you, our crew members and our ground staff against any risks. This includes providing our cabin crew and our staff at selected airports with respiratory masks.

The air on board all Lufthansa aircrafts is cleaner than outside on the ground, it consists of up to 60% fresh air. Pollutants such as dust, bacteria and viruses are filtered from the air circulating in the aircraft cabin, meeting the standards for hospital operating rooms. We are also well prepared should a passenger show signs of a Corona infection while on board. Our Medical Service has long established procedures for passengers with infectious diseases and our crews are all well-trained for these situations.

We kindly encourage you to support our protective measures on board by following the recommendations of the World Health Organization (www.who.int). These include washing your hands frequently and thoroughly, correctly covering your mouth when coughing or sneezing, and avoid touching your eyes, nose and mouth.

We will do everything we can to help and look forward to welcoming you on your next flight.