25min flight change to SN flight - how to negotiate a change/refund?
Feb 1, 2020, 1:09 am
#47
Join Date: Sep 2012
Location: AGH
Posts: 5,980
True, but again if you look at the CoCs it says usually “significant”. Which is unqualified. For some 2 hours is considered significant, for there 15 minutes might be the few minutes which are a problem.
I still think a airline should offer a free rebooking/cancelation in any case when they decide to move the schedule by any amount of time. And not hits if they determine it is a”significant” change.
Typos happen.
I still think a airline should offer a free rebooking/cancelation in any case when they decide to move the schedule by any amount of time. And not hits if they determine it is a”significant” change.
Typos happen.
Feb 1, 2020, 1:29 am
#48
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
After reading the whole thread,
It's obvious that SN does not have to do anything in this case, the OP has booked separate tickets and it's in his own risk. For the current situation, his BRU-YYY flight has been moved 25 minutes before and he was informed minimum 14 days ( in this case 6 months+ ) before the flight. Also, as the OP is considered as an O&D passenger on both tickets rather than a transfer passenger, SN would not touch the other ticket which is unaffected. It's completely arguable if "25 minutes " is a significant change or not, however, it's the airline policy ( Contract of Carriage ) that matters in this case. The flight is not within the next 14 days, the same BRU-YYY flight is being operated with the same flight number and as the changes are made within the -1h/+2h limit so EC261/2004 would not apply. If the airline policy did not meet the OP's expectations, he should have booked a flexible ticket.
Another alternative for the OP would be to contact his travel insurance ( if he has one ) in case of a misconnection.
It's obvious that SN does not have to do anything in this case, the OP has booked separate tickets and it's in his own risk. For the current situation, his BRU-YYY flight has been moved 25 minutes before and he was informed minimum 14 days ( in this case 6 months+ ) before the flight. Also, as the OP is considered as an O&D passenger on both tickets rather than a transfer passenger, SN would not touch the other ticket which is unaffected. It's completely arguable if "25 minutes " is a significant change or not, however, it's the airline policy ( Contract of Carriage ) that matters in this case. The flight is not within the next 14 days, the same BRU-YYY flight is being operated with the same flight number and as the changes are made within the -1h/+2h limit so EC261/2004 would not apply. If the airline policy did not meet the OP's expectations, he should have booked a flexible ticket.
Another alternative for the OP would be to contact his travel insurance ( if he has one ) in case of a misconnection.