Rebooking award flight not possible even though award seats are available.
Oct 8, 2019, 12:17 pm
#1
Original Poster
Join Date: Aug 2007
Programs: United Mileage Plus, Aadvantage, Lufthansa Miles and More
Posts: 5
Rebooking award flight not possible even though award seats are available.
After multiple calls to Miles & More, I have just been told that award space showing available on the Miles & More website are only for new bookings and that rebookings cannot use that availability. Does this ring true with seasoned Lufthansa flyers?
Oct 8, 2019, 12:31 pm
#2
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,528
I don’t think that’s necessarily true regarding new vs rebookings, but the call centres have point of sale restrictions, and this isn’t new.
For example, there is different availability JFK-FRA than there is FRA-JFK-FRA on the return leg. So if you’re trying to rebook the return on this itinerary and can see the availability online when starting in the US, this leg may not be available to you because in this case the journey began in Germany (and so POS was Germany).
Hope that makes sense. Yes it’s frustrating. If you’re SEN and can waitlist the award, it will often clear in this case.
For example, there is different availability JFK-FRA than there is FRA-JFK-FRA on the return leg. So if you’re trying to rebook the return on this itinerary and can see the availability online when starting in the US, this leg may not be available to you because in this case the journey began in Germany (and so POS was Germany).
Hope that makes sense. Yes it’s frustrating. If you’re SEN and can waitlist the award, it will often clear in this case.
Oct 8, 2019, 12:45 pm
#3
Original Poster
Join Date: Aug 2007
Programs: United Mileage Plus, Aadvantage, Lufthansa Miles and More
Posts: 5
Thank you vantage03. Trying to find more info now. My contact has been entirely with the German call center number. Ticket originally booked online in US as one way, MXP-FRA-LAX. Should I try perhaps the US call center?
Oct 8, 2019, 1:50 pm
#5
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,528
That’s strange. But yes call the US number then and if no luck, ask to waitlist.
Oct 9, 2019, 2:31 am
#7
Join Date: Jul 2013
Posts: 286
Did you check the online awards availability with country Germany or US?
Why are you not booking the new awards online and than cancel your exsiting ones - costs are the same.