Nov 5, 2019, 4:16 am
Last edit by: oliver2002
Rebooking waiver issued November 5, 2019 for the strike to occur on November 7-8, 2019
LH advises you what do in case of irreg cancellations here: https://www.lufthansa.com/de/en/flight-disruptions
UFO has called on its cabin crew members for a two-day strike on 7 and 8 November. Lufthansa condemns the UFO's call for a strike in the strongest possible terms and is considering legal steps to prevent the strike. We are currently working at full speed on a special flight plan for Thursday and Friday which will be published on Wednesday. We apologize for any inconvenience that may arise.
Please check this website regularly, leave your mobile number in your Miles & More profile or in your booking and you will automatically be informed about the latest changes.
Your flight has not yet been cancelled, but you still want to change to another day or the train?
In order to give you planning security, we now offer you a free rebooking in the following cases
If you are booked on a domestic Lufthansa flight, we offer you a free exchange of your flight route for a train ticket on this page.
If and when a particular strike begins and flights are actually beginning to be cancelled/automatically rebooked, you can call or use facebook messenger ( https://www.lufthansa.com/de/en/chatbot ) and ask for a rebooking/rerouting. If your ticket was issued by a travel agent or different airline, you are advised to contact the issuing office.
LH usually rebooks to other LH Group carriers, any star alliance carrier or other IATA airline it has an interline agreement with. The preference to do so is in the same order and done only if the preferred alternative doesn't have any free seats in the class of service (not booking class). Award bookings are treated the same way, although you may be requested to contact the issuing carrier for reissuing the ticket. LH issued tickets are usually reissued using the ATC irreg system. Because of the ATC in place, any travel agent who originally issued the tickets can rebook using the rules and reissue the tickets automatically without any intervention required by Lufthansa.
Details of the LH irreg invol rebooking policy is here: https://aviacenter.ru/en/news/2019/04/29/lufthansa-group-airlines.-flight-irregularities-policy-(in-case-of-schedule-changes)/
More details on irreg procedures here: http://www.flyertalk.com/forum/lufth...interview.html
LH advises you what do in case of irreg cancellations here: https://www.lufthansa.com/de/en/flight-disruptions
Information on the announced strike of UFO
UFO has called on its cabin crew members for a two-day strike on 7 and 8 November. Lufthansa condemns the UFO's call for a strike in the strongest possible terms and is considering legal steps to prevent the strike. We are currently working at full speed on a special flight plan for Thursday and Friday which will be published on Wednesday. We apologize for any inconvenience that may arise.
Please check this website regularly, leave your mobile number in your Miles & More profile or in your booking and you will automatically be informed about the latest changes.
Your flight has not yet been cancelled, but you still want to change to another day or the train?
In order to give you planning security, we now offer you a free rebooking in the following cases
- You are booked on a Lufthansa Group flight to and from Frankfurt or Munich with departure on 7 or 8 November.
- Your ticket was issued on and before 4 November.
If you are booked on a domestic Lufthansa flight, we offer you a free exchange of your flight route for a train ticket on this page.
If and when a particular strike begins and flights are actually beginning to be cancelled/automatically rebooked, you can call or use facebook messenger ( https://www.lufthansa.com/de/en/chatbot ) and ask for a rebooking/rerouting. If your ticket was issued by a travel agent or different airline, you are advised to contact the issuing office.
LH usually rebooks to other LH Group carriers, any star alliance carrier or other IATA airline it has an interline agreement with. The preference to do so is in the same order and done only if the preferred alternative doesn't have any free seats in the class of service (not booking class). Award bookings are treated the same way, although you may be requested to contact the issuing carrier for reissuing the ticket. LH issued tickets are usually reissued using the ATC irreg system. Because of the ATC in place, any travel agent who originally issued the tickets can rebook using the rules and reissue the tickets automatically without any intervention required by Lufthansa.
Details of the LH irreg invol rebooking policy is here: https://aviacenter.ru/en/news/2019/04/29/lufthansa-group-airlines.-flight-irregularities-policy-(in-case-of-schedule-changes)/
More details on irreg procedures here: http://www.flyertalk.com/forum/lufth...interview.html
UFO FA Strike [at EW/4U/CL/SXD on 20OCT19, LH 7-8NOV19 & 4U 30DEC-1JAN20]
Nov 10, 2019, 10:43 am
#241
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Nov 12, 2019, 8:21 am
#243
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Nov 12, 2019, 9:12 am
#244
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
LH and the three unions have just announced that they will go for mediation to resolve any of their conflicts. This means no further strikes in the mediation phase.
Nov 12, 2019, 9:18 am
#246
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Nov 20, 2019, 2:24 am
#247
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
LH & UFO called off the truce again, mediation only on the smaller topics: https://app.handelsblatt.com/wirtsch...CUABkKC3ol-ap3
Nov 20, 2019, 2:41 am
#248
Join Date: Aug 2019
Location: Denmark, ½ hour drive from BLL
Posts: 140
LH & UFO called off the truce again, mediation only on the smaller topics: https://app.handelsblatt.com/wirtsch...CUABkKC3ol-ap3
Nov 20, 2019, 3:24 am
#250
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
UFO and LH are still in mediation, but on the smaller topics, not the bigger topics. So no strikes while in mediation still holds.
Nov 21, 2019, 9:20 am
#251
Join Date: Jun 2004
Posts: 690
My flight on Nov 8, ex FRA, was cancelled due to the UFO strike. My itinerary was rebooked via LX and my eventual arrival delayed about 8 hours. While I'm happy to have arrived safely at my destination, the delay impacted my family's plans for that weekend, and I understand that LH is trying not to pay under EC261/2004.
Despite finding an excellent resource in https://www.godsavethepoints.com/luf...ation-details/ regarding compensation, and the suggestion that the German decision on Helga Krüsemann and Others v TUIfly GmbH (https://eur-lex.europa.eu/legal-cont...%3A62017CJ0195) is applicable, LH has denied my claim for EUR 600 compensation under EC261/2004 that was placed through their normal customer service email. They claim force majeure, and repeatedly say that the circumstances were beyond their control. The cited law suggests otherwise.
What's the next step in obtaining compensation?
Despite finding an excellent resource in https://www.godsavethepoints.com/luf...ation-details/ regarding compensation, and the suggestion that the German decision on Helga Krüsemann and Others v TUIfly GmbH (https://eur-lex.europa.eu/legal-cont...%3A62017CJ0195) is applicable, LH has denied my claim for EUR 600 compensation under EC261/2004 that was placed through their normal customer service email. They claim force majeure, and repeatedly say that the circumstances were beyond their control. The cited law suggests otherwise.
What's the next step in obtaining compensation?
Last edited by jpezaris; Nov 21, 2019 at 12:59 pm Reason: clarity, grammar
Nov 21, 2019, 10:26 am
#252
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,703
Contact one of the company that can do it on your behalf. They work on a no-win no-fee basis so nothing to lose. Make sure to put forward the relevant jurisprudence.
Alternatively contact your lawyer.
Alternatively contact your lawyer.
Nov 21, 2019, 12:33 pm
#253
Join Date: Jun 2015
Posts: 1,481
Despite finding an excellent resource in https://www.godsavethepoints.com/luf...ation-details/ regarding compensation, and the suggestion that the German decision on Helga Krüsemann and Others v TUIfly GmbH (https://eur-lex.europa.eu/legal-cont...%3A62017CJ0195) is applicable, LH has denied my claim under EC261/2004 for EUR 600 compensation for the flight which was over 3500 km that was placed through their normal customer service email. They claim force majeure, and repeatedly say that the circumstances were beyond their control. The cited law suggests otherwise.
Nov 21, 2019, 1:33 pm
#254
Join Date: Jun 2004
Posts: 690
I believe the argument is that if a wildcat strike by LH employees is considered under the control of LH, an announced strike should be even farther away from the force majeure claimed by LH, and even less of extraordinary circumstances. If there is additional case law that would help, I certainly would appreciate learning about it.
Nov 21, 2019, 1:59 pm
#255
Join Date: Jun 2015
Posts: 1,481
I believe the argument is that if a wildcat strike by LH employees is considered under the control of LH, an announced strike should be even farther away from the force majeure claimed by LH, and even less of extraordinary circumstances. If there is additional case law that would help, I certainly would appreciate learning about it.