New M&M UI [website] started April 11, 2019
Oct 22, 2019, 8:37 am
#123
Join Date: Sep 2012
Location: AGH
Posts: 5,982
Oct 22, 2019, 1:50 pm
#125
Join Date: Feb 2011
Location: ZRH
Programs: LH SEN
Posts: 465
Also, in the miles retroclaim - Zurich has been removed from the airport list (as has BSL) Apparently, LH group only flies to/from GVA in Switzerland.
I see from above that it's been broken now for 5+ days too - fantastic !
I see from above that it's been broken now for 5+ days too - fantastic !
Oct 23, 2019, 7:37 am
#127
Join Date: Mar 2019
Programs: Swiss Senator, Flying Blue Gold, BA EC Gold, Hyatt Globalist
Posts: 330
Just noticed the same thing yesterday. I had to select a weird "Zurich all airports" when I booked a mileage ticket yesterday to get around this silliness.
Oct 23, 2019, 9:31 am
#128
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, A3 Gold, IHG Diamond, MR Gold, HH Diamond, ALL Platinum
Posts: 1,044
It's also fantastic to see that Brussels Zaventem is not available in the list of airports for retroclaim. I was doing for some friends a retroclaim on their behalf for a flight they took on April 25th (sic) and BRU does not appear in the list. Brussels Nord and Midi train station are available, such as the low cost airport of Brussels Charleroi where no star alliance airlines flies ! SN might be saving quite some money not allowing their members to retrocredit flights ! Created a case on their website, and I hope they will fix it as the time is ticking to credit that one... (Full fare business class ticket on TG - BKK-BRU, that's a few miles !)
Oct 23, 2019, 2:11 pm
#129
Join Date: Nov 2018
Location: BRU
Programs: LH HON**
Posts: 387
Yesterday all airports in Colombia were searchable, except for... Bogotá.
In another thread, Oliver2002 today posted a video with Mr Eisenbacher from Lufthansa saying: ”Why is a constant user experience on a website so key? A website is always a kind of mirror of the company. So when the website doesn’t behave constantly, and is error-prone, then it would give a bad reputation to the company”.
Well, yes. Shame that the company does not seem to care about that.
In another thread, Oliver2002 today posted a video with Mr Eisenbacher from Lufthansa saying: ”Why is a constant user experience on a website so key? A website is always a kind of mirror of the company. So when the website doesn’t behave constantly, and is error-prone, then it would give a bad reputation to the company”.
Well, yes. Shame that the company does not seem to care about that.
Oct 23, 2019, 9:17 pm
#130
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Companions discounts are applied capriciously
Then there's the one-way reward booking disaster
I'm sure they care: they probably are bothered
. Just not enough to pull the stops out to get the sorry mess fixed quickly. That's the shame.
Nov 1, 2019, 6:05 am
#133
Join Date: Jul 2017
Programs: AY Plat Lumo, LX SEN, Marriott Titanium
Posts: 468
I've requalified for SEN quite some time ago but still don't see any hint of HON miles status, not on the website or the app. Maybe they've guessed I'm not going to try for HON (which would be correct), but it's still theoretically very possible. If I were going for HON I'd definitely want to know my current status.
Nov 1, 2019, 7:04 am
#134
Join Date: Nov 2018
Location: BRU
Programs: LH HON**
Posts: 387
I've requalified for SEN quite some time ago but still don't see any hint of HON miles status, not on the website or the app. Maybe they've guessed I'm not going to try for HON (which would be correct), but it's still theoretically very possible. If I were going for HON I'd definitely want to know my current status.
Edit: your amount of Select miles could possibly be used as a proxy in the meantime, as long as they are not from Economy class flights.
Nov 1, 2019, 7:16 am
#135
Join Date: Jul 2017
Programs: AY Plat Lumo, LX SEN, Marriott Titanium
Posts: 468
Thanks, I remember this was not the case before and I could see my HON miles counter. This means I'm not going to see it ever, as I've reached SEN and have no incentive at all to get more status or select miles. The select awards are a bad joke, I'm not even going to bother to go for 125k.