New M&M UI [website] started April 11, 2019

Old Apr 11, 19, 4:09 am
  #1  
Original Poster
 
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Gold
Posts: 1,809
New M&M UI [website] started April 11, 2019

Looks like M&M has been completely revamped. Maybe that's why they've been so incompetent before? 10% helping on current version, 90% working on new version?

Wondering what others think of the spiffy new UI...
sophialite is offline  
Old Apr 11, 19, 5:52 am
  #2  
 
Join Date: Aug 2009
Location: MUC
Programs: this and that
Posts: 1,271
Am I the only one to think that usability gets worse with every "new" release? The waste so much real estate on the screen that it's ridiculous. I wonder what the reaction of the UX gurus in my team would be if I show them this webpage...
cas_de is offline  
Old Apr 11, 19, 5:55 am
  #3  
 
Join Date: Sep 2016
Location: CH
Programs: LX SEN
Posts: 699
Looks good to me for the limited use that I make of it.
Nic33 is offline  
Old Apr 11, 19, 5:56 am
  #4  
Original Poster
 
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Gold
Posts: 1,809
Not user friendly for booking award tickets.

Also I miss the Flight Statistics. Any one manage to spot a new version of it somewhere else in the UI?
bowzer91 likes this.
sophialite is offline  
Old Apr 11, 19, 7:22 am
  #5  
 
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 130
It's awful.

My common use of the old site was to quickly check what a particular fare class would earn in status miles.

I've just spent 10 minutes poking around and still haven't found anything equivalent on the new site.
supine is offline  
Old Apr 11, 19, 8:52 am
  #6  
 
Join Date: Nov 2018
Location: BRU
Programs: LH HON**
Posts: 191
Aaargh, how I wished I had booked my award ticket yesterday and not today! Took me forever.

This was my first screen, by the way. And yes, there were two buttons for choosing location: Germany or Germany... then the next page was headlined [SALUTATION] and the content was so blown up it felt like when youíre sitting on the very first row at the movies, I had to zoom the page to 50%...


Vixit is offline  
Old Apr 11, 19, 3:59 pm
  #7  
 
Join Date: Oct 2018
Location: Antwerp
Programs: Quite a few...
Posts: 49
I totally hate it - took me forever to find some stuff, and agree that award search is not user friendly.
Flying Victor is offline  
Old Apr 12, 19, 1:12 am
  #8  
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 5,062
It wasnít good before but only M&M could role out something this poor
chris63 is offline  
Old Apr 12, 19, 1:13 am
  #9  
 
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,382
Well, I certainly hope the release of the new M&M website was a glitch as it is obviously in a state ready only for alpha testing.

Who in their right mind could have released such a user-unfriendly site full of bugs, errors, typos, unfinished error messages and broken links to their customers?
goliath is offline  
Old Apr 12, 19, 1:45 am
  #10  
 
Join Date: Aug 2018
Location: ZRH / DUS
Programs: LX SEN & WoH Explorist
Posts: 155
Sorry guys but are you serious?

It just took me two clicks (Spend Miles -> Flights) to get to a very easy and user-friendly booking system:



From there you directly get to the former booking platform, which shows all the various flight options as before.

Maybe it's only a problem because it's a change/something new again!
Gioventu is offline  
Old Apr 12, 19, 2:04 am
  #11  
Hyatt Contributor BadgeMandarin Oriental Contributor Badge
 
Join Date: Feb 2018
Location: ZRH
Programs: LX, SK *G, FPC, GA/AG
Posts: 2,175
I can't retrocredit miles anymore as I can't enter the booking class under the neter your booking class text (there is no field for it).
chris63 likes this.
Nick Art is offline  
Old Apr 12, 19, 2:53 am
  #12  
 
Join Date: Nov 2018
Location: BRU
Programs: LH HON**
Posts: 191
Originally Posted by Gioventu View Post
Sorry guys but are you serious?

It just took me two clicks (Spend Miles -> Flights) to get to a very easy and user-friendly booking system:

Maybe it's only a problem because it's a change/something new again!
I was serious and I tried with three different browsers, the page that you screenshot would never load properly and when starting to enter text in the Destination field it immediately redirected me to other content. After far too many attempts to be normal, it did indeed take me to the old section to display flights.

Havenít tried it today, good if they fixed it since yesterday morning although it was yesterday that I needed it, not today.
chris63 likes this.
Vixit is offline  
Old Apr 12, 19, 3:02 am
  #13  
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 5,062
Originally Posted by Gioventu View Post
Sorry guys but are you serious?

It just took me two clicks (Spend Miles -> Flights) to get to a very easy and user-friendly booking system:



From there you directly get to the former booking platform, which shows all the various flight options as before.

Maybe it's only a problem because it's a change/something new again!
Very serious

It needs to work all the time not occasionally, if I need a lottery I will use one
chris63 is offline  
Old Apr 12, 19, 3:06 am
  #14  
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 5,062
Originally Posted by goliath View Post
Well, I certainly hope the release of the new M&M website was a glitch as it is obviously in a state ready only for alpha testing.

Who in their right mind could have released such a user-unfriendly site full of bugs, errors, typos, unfinished error messages and broken links to their customers?
Indeed, we have all been complaining about LH & M&M IT for years & this is the result, astonishing
chris63 is offline  
Old Apr 12, 19, 4:22 am
  #15  
Hyatt Contributor BadgeMandarin Oriental Contributor Badge
 
Join Date: Feb 2018
Location: ZRH
Programs: LX, SK *G, FPC, GA/AG
Posts: 2,175
Originally Posted by Gioventu View Post
Sorry guys but are you serious?
I am serious. And don't call me Shirley!
PAX_fips likes this.
Nick Art is offline  

Thread Tools
Search this Thread
Search Engine: