New M&M UI [website] started April 11, 2019
Apr 11, 19, 4:09 am
#1
Original Poster
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Gold
Posts: 1,809
New M&M UI [website] started April 11, 2019
Looks like M&M has been completely revamped. Maybe that's why they've been so incompetent before? 10% helping on current version, 90% working on new version?
Wondering what others think of the spiffy new UI...
Wondering what others think of the spiffy new UI...
Apr 11, 19, 5:52 am
#2
Join Date: Aug 2009
Location: MUC
Programs: this and that
Posts: 1,271
Am I the only one to think that usability gets worse with every "new" release? The waste so much real estate on the screen that it's ridiculous. I wonder what the reaction of the UX gurus in my team would be if I show them this webpage...
Apr 11, 19, 7:22 am
#5
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 130
It's awful.
My common use of the old site was to quickly check what a particular fare class would earn in status miles.
I've just spent 10 minutes poking around and still haven't found anything equivalent on the new site.
My common use of the old site was to quickly check what a particular fare class would earn in status miles.
I've just spent 10 minutes poking around and still haven't found anything equivalent on the new site.
Apr 11, 19, 8:52 am
#6
Join Date: Nov 2018
Location: BRU
Programs: LH HON**
Posts: 191
Aaargh, how I wished I had booked my award ticket yesterday and not today! Took me forever.
This was my first screen, by the way. And yes, there were two buttons for choosing location: Germany or Germany... then the next page was headlined [SALUTATION] and the content was so blown up it felt like when you’re sitting on the very first row at the movies, I had to zoom the page to 50%...
This was my first screen, by the way. And yes, there were two buttons for choosing location: Germany or Germany... then the next page was headlined [SALUTATION] and the content was so blown up it felt like when you’re sitting on the very first row at the movies, I had to zoom the page to 50%...
Apr 12, 19, 1:13 am
#9
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,382
Well, I certainly hope the release of the new M&M website was a glitch as it is obviously in a state ready only for alpha testing.
Who in their right mind could have released such a user-unfriendly site full of bugs, errors, typos, unfinished error messages and broken links to their customers?
Who in their right mind could have released such a user-unfriendly site full of bugs, errors, typos, unfinished error messages and broken links to their customers?
Apr 12, 19, 1:45 am
#10
Join Date: Aug 2018
Location: ZRH / DUS
Programs: LX SEN & WoH Explorist
Posts: 155
Sorry guys but are you serious?
It just took me two clicks (Spend Miles -> Flights) to get to a very easy and user-friendly booking system:
From there you directly get to the former booking platform, which shows all the various flight options as before.
Maybe it's only a problem because it's a change/something new again!
It just took me two clicks (Spend Miles -> Flights) to get to a very easy and user-friendly booking system:
From there you directly get to the former booking platform, which shows all the various flight options as before.
Maybe it's only a problem because it's a change/something new again!
Apr 12, 19, 2:53 am
#12
Join Date: Nov 2018
Location: BRU
Programs: LH HON**
Posts: 191
Originally Posted by Gioventu
Sorry guys but are you serious?
It just took me two clicks (Spend Miles -> Flights) to get to a very easy and user-friendly booking system:
Maybe it's only a problem because it's a change/something new again!
It just took me two clicks (Spend Miles -> Flights) to get to a very easy and user-friendly booking system:
Maybe it's only a problem because it's a change/something new again!
Haven’t tried it today, good if they fixed it since yesterday morning although it was yesterday that I needed it, not today.
Apr 12, 19, 3:02 am
#13
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 5,062
Originally Posted by Gioventu
Sorry guys but are you serious?
It just took me two clicks (Spend Miles -> Flights) to get to a very easy and user-friendly booking system:
From there you directly get to the former booking platform, which shows all the various flight options as before.
Maybe it's only a problem because it's a change/something new again!
It just took me two clicks (Spend Miles -> Flights) to get to a very easy and user-friendly booking system:
From there you directly get to the former booking platform, which shows all the various flight options as before.
Maybe it's only a problem because it's a change/something new again!
It needs to work all the time not occasionally, if I need a lottery I will use one
Apr 12, 19, 3:06 am
#14
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 5,062
Originally Posted by goliath
Well, I certainly hope the release of the new M&M website was a glitch as it is obviously in a state ready only for alpha testing.
Who in their right mind could have released such a user-unfriendly site full of bugs, errors, typos, unfinished error messages and broken links to their customers?
Who in their right mind could have released such a user-unfriendly site full of bugs, errors, typos, unfinished error messages and broken links to their customers?
