M&M going revenue based [for award miles on LH group tickets] 12MAR2018
Nov 14, 2021, 8:36 pm
#422
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,269
So I flew MUC-DEL in Z and this posted for the first segment,( the second segment is still in limbo, probably due to the evoucher upgrade):
This ticket was 2100€ (out in Z back in P), and I can't figure out why I got 7146 award miles for one of the shortest segments. I'm not complaining, but really confused
This ticket was 2100€ (out in Z back in P), and I can't figure out why I got 7146 award miles for one of the shortest segments. I'm not complaining, but really confused
Nov 14, 2021, 8:49 pm
#423
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,738
So I flew MUC-DEL in Z and this posted for the first segment,( the second segment is still in limbo, probably due to the evoucher upgrade):
This ticket was 2100 (out in Z back in P), and I can't figure out why I got 7146 award miles for one of the shortest segments. I'm not complaining, but really confused
This ticket was 2100 (out in Z back in P), and I can't figure out why I got 7146 award miles for one of the shortest segments. I'm not complaining, but really confused
Nov 30, 2021, 7:34 am
#427
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,269
Another bizarre one: my colleague flew DEL-MUC via FRA in J (no cheaper seats available) and upgraded to F using evouchers. This is what credited for the FRA-MUC leg
Dec 1, 2021, 2:02 am
#428
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy LT Gold, IHG Gold, BAEC Silver, TP Silver
Posts: 1,496
I did a cash upgrade on one leg of my 4 leg trip a few weeks ago. Ticket was booked via LX.
Upgraded from Economy T to Business P. Initial price was CHF 923.70 and the paid upgrade on the CUN-VIE leg was CHF 619.00 and this is what I got:
I don't understand how i get 11,446 miles. If I divide it by 4, that's close to 2861 EUR, which is far from what I paid in total for that trip ZRH-FRA-CUN-VIE-ZRH... I have zero status with M&M.
Upgraded from Economy T to Business P. Initial price was CHF 923.70 and the paid upgrade on the CUN-VIE leg was CHF 619.00 and this is what I got:
I don't understand how i get 11,446 miles. If I divide it by 4, that's close to 2861 EUR, which is far from what I paid in total for that trip ZRH-FRA-CUN-VIE-ZRH... I have zero status with M&M.
Mar 16, 2022, 10:40 am
#431
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
How are award miles calculated in case of a non M&M earning airline is part of the itinerary and the ticket is issued on 220 stock and award miles are based on the fare paid?
Example:
FAI-SEA on AS
SEA-FRA-MUC on LH
Do you only get credit for the part of the fare + YQ for SEA-MUC, thereby "losing" the award miles for the part of the fare FAI-SEA or do they take the entire portion of the fare FAI-MUC and multiply it with 4/6?
Example:
FAI-SEA on AS
SEA-FRA-MUC on LH
Do you only get credit for the part of the fare + YQ for SEA-MUC, thereby "losing" the award miles for the part of the fare FAI-SEA or do they take the entire portion of the fare FAI-MUC and multiply it with 4/6?
Mar 25, 2022, 2:25 am
#432
Join Date: May 2010
Programs: LH SEN, TK Elite, FB Silver
Posts: 205
Mileage Calculation - Always the bad option for the customer?
Dear Community
since Lufthansa changed their mileage accrual algorhythm a few years ago I somehow cant ignore the assumption that they always chose the lower mileage option for the customer. I get booked through various booking channels by my companies, and most of the time, when I have tickets in J, C, D, Y, M, the mileage calculation is performed by the "old system", however low fare booking classes "E, K, T, L, V, P, Z) seem to be calculated by the "new system".
In the beginning they claimed this would be "IT associated problems", but since the "new system" has been introduced some years ago I don't believe in coincidence any more...
Did anyone notice something similar?
since Lufthansa changed their mileage accrual algorhythm a few years ago I somehow cant ignore the assumption that they always chose the lower mileage option for the customer. I get booked through various booking channels by my companies, and most of the time, when I have tickets in J, C, D, Y, M, the mileage calculation is performed by the "old system", however low fare booking classes "E, K, T, L, V, P, Z) seem to be calculated by the "new system".
In the beginning they claimed this would be "IT associated problems", but since the "new system" has been introduced some years ago I don't believe in coincidence any more...
Did anyone notice something similar?
Mar 25, 2022, 4:04 am
#433
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,542
Award miles are supposed to be revenue based if bought directly from LH or if it's on 220 ticket stock. All other cases should fall back on distance based.
I have experienced deviations in both directions, distance crediting when I expected revenue and vice versa.
Sometimes it's to my benefit 🙊 and sometimes I lose out and request a recalculation, though it's not always granted.
LH IT is known to be... well... awful.
I have experienced deviations in both directions, distance crediting when I expected revenue and vice versa.
Sometimes it's to my benefit 🙊 and sometimes I lose out and request a recalculation, though it's not always granted.
LH IT is known to be... well... awful.
Mar 25, 2022, 6:56 am
#434
Join Date: Oct 2005
Location: FRA
Programs: LH SEN**, IHG Diamond Ambassador
Posts: 669
On a related issue: I noticed that there were (slightly) less status miles for certain longhaul legs in 2021/22 when compared to the years before. For example, for ZRH-SIN always gave 19212 status miles (+exec. bonus) in F (=6404 distance miles), whereas in Nov 2021 I was only credited 19209 miles (=6403 distance miles). Same for ZRH-SFO: 5841 miles, since 2021 only 5826 ... Not a big deal, but again to the disadvantage of the customer!