Delights to Go [formerly LH Flying Lab grab to go trial] in MUC
Feb 10, 2019, 2:06 pm
#33
Join Date: Jan 2013
Location: DE
Programs: UA Gold, Marriott Gold
Posts: 22
Review: Lufthansa MUC "Delights to Go" Terminal 2
Hi FT!
I've learned an incredible amount reading the forums and I hope I can give back to the FT community. This is my first post to review anything, so I hope this is both helpful and clear for everyone!
Before trying it out, I couldn't find anything in detail on the forums so I wanted to post a quick review of the new express lounge concept that in MUC called "Delights to Go":
https://www.lufthansa.com/us/en/delights-to-go
On a recent intra-Europe trip in mid-December with not quite enough stopover time to warrant a visit to the nearby SEN Lounge (~45 min), I noticed that my gate was right in front of the new outpost. Alas I didn't get a chance to take a photo of the exterior, but I did visit since I was getting a bit peckish and traveling onwards on a short hop in Y.
Location:
The LH website states that it is across from G19 but this option remains unlisted when you search for a LH lounge. As this is rather a service point, it could easily be missed. It isn't labeled on the MUC airport map, but I've put a green arrow to where it is actually located:
First impressions:
I asked the staffer at the guest in German what exactly this all was, and I was greeted in English (as the staffer wasn't so comfortable in doing so - totally okay for me, but maybe a bit weird for others?) with a very unclear idea of what exactly what was behind. BP scanned and everything ok, was told to enjoy. Though the terminal was buzzing at 5:30pm on a Tuesday, the entire Delights To Go area was empty.
Looking Inside:
An enclosed cubicle-like area that somehow still feels open.
Left hand side: two snack box vending machines and two drink machines
Right hand side: Packing station
Getting your Snack Box:
Hang on to your BP, as you still need to scan it at the actual vending machine. According to the website there are three options for boxes: Classic, Balance, and Local. On this early flight at 6pm, only the first two options were available.
And the box popped out at the bottom:
Beverages:
The cold beverage area dispense water, apple, and orange juices:
Two machines available for cold beverages
There are also two automatic machines for hot beverages with to-go cups. In addition to coffee and espresso-based drinks, there was also hot chocolate and Eilles tea, including black, green, and herbal teas.
Packing up:
Grab your things to the right hand side where you can pack your box into a paper bag (if needed). Utensils, napkins, and assorted condiments (including sugar and milk for hot beverages) are also on hand. The snack box also has a built-in cupholder, which is helpful if you are in a bit of a rush and are running out of hands.
Box with cupholder and branded LH bag
Unpacking the box (post-flight):
Alas I had to get some work done and didn't manage to actually eat the box in-flight. I ended up opening it all at my destination:
Contents of Classic box
I enjoyed the holiday touches for the napkin, and it was a nice touch to add the refreshing towel. The goat cheese sandwich and still water were delivered as promised. However, the apple was traded for a mandarin orange, and the orange-cranberry trail mix was exchanged for a gingerbread chocolate and a Ritter Sport chocolate square. The sandwich was fine, but nothing that I would write home about.
Summary:
This service is pretty great if you have status, are a bit hungry, and don't want to shovel down a more extended food offering in the nearby SEN Lounge. Considering it doesn't seem to be used very often, it could be a great time-saver for a status customer looking for an easy way to get some food or drink to go, without dealing with many lines. Be aware though, that what may be displayed on the screen may not necessarily be what you get. If I had more time, I would still probably opt to go to a lounge.
I've learned an incredible amount reading the forums and I hope I can give back to the FT community. This is my first post to review anything, so I hope this is both helpful and clear for everyone!
Before trying it out, I couldn't find anything in detail on the forums so I wanted to post a quick review of the new express lounge concept that in MUC called "Delights to Go":
https://www.lufthansa.com/us/en/delights-to-go
On a recent intra-Europe trip in mid-December with not quite enough stopover time to warrant a visit to the nearby SEN Lounge (~45 min), I noticed that my gate was right in front of the new outpost. Alas I didn't get a chance to take a photo of the exterior, but I did visit since I was getting a bit peckish and traveling onwards on a short hop in Y.
Location:
The LH website states that it is across from G19 but this option remains unlisted when you search for a LH lounge. As this is rather a service point, it could easily be missed. It isn't labeled on the MUC airport map, but I've put a green arrow to where it is actually located:
First impressions:
I asked the staffer at the guest in German what exactly this all was, and I was greeted in English (as the staffer wasn't so comfortable in doing so - totally okay for me, but maybe a bit weird for others?) with a very unclear idea of what exactly what was behind. BP scanned and everything ok, was told to enjoy. Though the terminal was buzzing at 5:30pm on a Tuesday, the entire Delights To Go area was empty.
Looking Inside:
An enclosed cubicle-like area that somehow still feels open.
Left hand side: two snack box vending machines and two drink machines
Right hand side: Packing station
Getting your Snack Box:
Hang on to your BP, as you still need to scan it at the actual vending machine. According to the website there are three options for boxes: Classic, Balance, and Local. On this early flight at 6pm, only the first two options were available.
- Classic: Greek farmer salad, honey roasted almonds, a fresh apple, still water
- Balance: American style goat's cream cheese sandwich, orange-cranberry trail mix, a fresh apple, still water
And the box popped out at the bottom:
Beverages:
The cold beverage area dispense water, apple, and orange juices:
Two machines available for cold beverages
There are also two automatic machines for hot beverages with to-go cups. In addition to coffee and espresso-based drinks, there was also hot chocolate and Eilles tea, including black, green, and herbal teas.
Packing up:
Grab your things to the right hand side where you can pack your box into a paper bag (if needed). Utensils, napkins, and assorted condiments (including sugar and milk for hot beverages) are also on hand. The snack box also has a built-in cupholder, which is helpful if you are in a bit of a rush and are running out of hands.
Box with cupholder and branded LH bag
Unpacking the box (post-flight):
Alas I had to get some work done and didn't manage to actually eat the box in-flight. I ended up opening it all at my destination:
Contents of Classic box
I enjoyed the holiday touches for the napkin, and it was a nice touch to add the refreshing towel. The goat cheese sandwich and still water were delivered as promised. However, the apple was traded for a mandarin orange, and the orange-cranberry trail mix was exchanged for a gingerbread chocolate and a Ritter Sport chocolate square. The sandwich was fine, but nothing that I would write home about.
Summary:
This service is pretty great if you have status, are a bit hungry, and don't want to shovel down a more extended food offering in the nearby SEN Lounge. Considering it doesn't seem to be used very often, it could be a great time-saver for a status customer looking for an easy way to get some food or drink to go, without dealing with many lines. Be aware though, that what may be displayed on the screen may not necessarily be what you get. If I had more time, I would still probably opt to go to a lounge.
Feb 11, 2019, 1:04 am
#36
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,184
Since I'm based in Munich I get to use this facility quite often. Every time I'm annoyed by the overengineering of this place. The machines take ages to deliver your choice and often run out. The multifunctional juice dispensers by design have residues of the previous serving in them, so you get a mix of tastes, which is especially confusing when you just want water. The warden in front is just there to control entry and can't help with the technology jungle in there. The packaging waste is enourmous.
A simpler solution would just have been to place the sandwiches/meals in a chilled shelf, and put up baskets of the goodies and drinks for people to mix and match what they like. Yes, the occasional maximiser will take half the basket, but that would be still cheaper than that super computer roboter cost to install.
A simpler solution would just have been to place the sandwiches/meals in a chilled shelf, and put up baskets of the goodies and drinks for people to mix and match what they like. Yes, the occasional maximiser will take half the basket, but that would be still cheaper than that super computer roboter cost to install.
Feb 11, 2019, 1:08 am
#37
Join Date: Dec 2017
Location: WAW
Programs: LH SEN *
Posts: 1,153
Feb 11, 2019, 1:53 am
#38
Join Date: Mar 2011
Location: VIE
Programs: QR Gold, TK Gold
Posts: 148
Feb 11, 2019, 12:23 pm
#40
Join Date: Jan 2013
Location: DE
Programs: UA Gold, Marriott Gold
Posts: 22
Every time I'm annoyed by the overengineering of this place. The machines take ages to deliver your choice and often run out. ... The packaging waste is enourmous.
A simpler solution would just have been to place the sandwiches/meals in a chilled shelf, and put up baskets of the goodies and drinks for people to mix and match what they like.
A simpler solution would just have been to place the sandwiches/meals in a chilled shelf, and put up baskets of the goodies and drinks for people to mix and match what they like.
Feb 11, 2019, 11:37 pm
#42
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,731
Feb 12, 2019, 3:00 am
#43
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
Same here... I just thought you might have ordered one thng and received the other. Seems like something LH would be capable of failing at...
Jul 21, 2019, 2:46 am
#44
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,584
For the first time, I was able to sample "Delights to Go" in MUC.
I wanted to get the bag as I thought there could be catering issues on the flight, in fact it was fully catered.
Inside there was a ham sandwich, an apple, Ritter chocolate, Broderick's caramel bar (Virgin Trains special) and a bottle of water.
I thought it was great and I especially liked the branding and the yellow bags (while that lasts...). Of course like everyone says, it's a good concept only when it's not as a replacement for onboard catering or a way of alleviating the distaste of BOB for status pax. I will be giving me feedback along those lines.
There is no reason they couldn't have such bags in the lounges. In the K SEN lounge there were bottles of Acqua Panna to take.
Some websites have written its open to eligible lounge pax. That's not true. Access is only HON, SEN and FTL, plus F and C. NO Star Gold.
I wanted to get the bag as I thought there could be catering issues on the flight, in fact it was fully catered.
Inside there was a ham sandwich, an apple, Ritter chocolate, Broderick's caramel bar (Virgin Trains special) and a bottle of water.
I thought it was great and I especially liked the branding and the yellow bags (while that lasts...). Of course like everyone says, it's a good concept only when it's not as a replacement for onboard catering or a way of alleviating the distaste of BOB for status pax. I will be giving me feedback along those lines.
There is no reason they couldn't have such bags in the lounges. In the K SEN lounge there were bottles of Acqua Panna to take.
Some websites have written its open to eligible lounge pax. That's not true. Access is only HON, SEN and FTL, plus F and C. NO Star Gold.
Last edited by hugolover; Jul 22, 2019 at 4:27 am