Originally Posted by jaimee1987

I made a booking from AKL-LAX-FRA-VLC return via Edreams (never using them again) It is a Economy basic fare which is changeable for a fee. We want to cancel our return VLC-FRA sector only and begin our journey in FRA, but Edreams wont do this and now wont reply to my emails or answer my calls, they say only the date is changeable & if we do not show up for our VLC - FRA sector then our subsequent flights will be cancelled. I spoke to Lufthansa who said it is ok to cancel the 1 sector (we are fine about getting no refund for this and paying any change fees associated with this) but only the travel agent can do this who will not communicate with me! Does anyone have any suggestions? I have heard that once we have completed the first sector the airline then has control to change the booking, Is this is correct? I'm so stressed and frustrated as we cannot make the flight in Valencia. Thanks

Originally Posted by Deckter

Does it matter which one of the LH, LX and OS websites is used for booking intra-EU flights that are on OS and LH metal? Do they have separate/better call centres and agents in case I need to reach them, or are they all using the same call centre?

Many thanks.

Originally Posted by Deckter

Does it matter which one of the LH, LX and OS websites is used for booking intra-EU flights that are on OS and LH metal? Do they have separate/better call centres and agents in case I need to reach them, or are they all using the same call centre?

Many thanks.

Originally Posted by chris63

Yes it does, they all have different call centres, just look at the complaints in this forum, LX difficult to get hold of, LH unreachable, OS is the way to go.

Originally Posted by kvota

Those who passed by FRA recently, how is the situation with the lounges there? I am flying in into B and out from B too. BTW, if I am a star alliance gold, I can still bring in a co-traveler with me to the lounge, correct?

Originally Posted by chris63

As *G you can use the SEN lounge at B42, it’s not bad or the AC Maple leaf lounge, guests need to be on the same flight.

Originally Posted by kvota

Thanks - good idea on the Maple lounge which I used once before.

Originally Posted by chris63

Yes it does, they all have different call centres, just look at the complaints in this forum, LX difficult to get hold of, LH unreachable, OS is the way to go.

Originally Posted by Jaenks

Few days ago, LH call center(South Africa) answered in less than a minute. Daytime in Europe. As data point, LH cancelled my first segment, I asked to rebook which they did and asked permission to add my email as contact. OTA sold ticket, so LH need my permission to contact directly.

Originally Posted by bertles86

Folks, I have a booking and the return leg has a schedule change.
The app says this...
A schedule change has occurred on this trip. Please acknowledge it...
I just checked in for the first leg like normal, but there is no way to acknowledge the change. Do I just carry on without clicking anything?

Originally Posted by PWMTrav

I wasn't sure where to start with this question - searched a bunch and found some similar situations, but not identical:

I have two separate tickets booked -

FCO-FRA, cash fare purchased from LH on LH metal, in economy (can change it to business if that helps)
FRA-SEA, Condor award via AS on DE metal, in business
These are on the same day with 1:50 between flights - MCT is 1:30 for D:I on DE US-bound, in case this matters

Does anyone know if at FCO, LH will check my bags through to Seattle? I see that LH and DE have an interline agreement, but since I'm not on one ticket or even the same ticket stock for each segment, I presume it's entirely at their discretion. Does anyone know if this would work, and what I should do in advance (if anything)?

Originally Posted by chris63

Seems you were very lucky, judging from all the complaints in this forum, Your call was answered much faster than my calls to the HON line in the last week.