Brussels Airline SN [european business class]
Dec 13, 2014, 9:34 pm
#1
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Brussels Airline SN [european business class]
Earlier this year I flew through BRU to CDG in Buz Class on SN. (actually I was flying on UA in Global First to/from BRU with connections in J on SN).
I found the experience to be dreadful. The airline advertises its Euro J class to be 2 x 2 Y configuration but on both flights I had someone crammed into the middle seats contrary to their policy. And no meals to speak of either. Losey service all around and not worth a penny more than discounted economy.
Have others had similar experiences and what compensation did you get, if any? I have had zilch. Need to know as I mount my complaint to SN.
Please let me know here or by PM.
I found the experience to be dreadful. The airline advertises its Euro J class to be 2 x 2 Y configuration but on both flights I had someone crammed into the middle seats contrary to their policy. And no meals to speak of either. Losey service all around and not worth a penny more than discounted economy.
Have others had similar experiences and what compensation did you get, if any? I have had zilch. Need to know as I mount my complaint to SN.
Please let me know here or by PM.
Dec 14, 2014, 8:26 am
#2
Join Date: Aug 2008
Location: Geneva
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Posts: 5,633
Other than the free middle seat (never had an issue with that on dozens of flights SN), this sounds like SN's European C, indeed like pretty much anyone's European C class.
You got what SN promised, with the possible exception of the middle seat not being empty (they do not keep a seat empty on the Avro's AB side as there is technically no middle seat in a row of 2).
Don't bother complaining to SN. Actually, don't bother complaining at all. I am sure that you survived the 40 minutes flights without lasting physical or psychological damage. And why not take a direct flight next time?
You got what SN promised, with the possible exception of the middle seat not being empty (they do not keep a seat empty on the Avro's AB side as there is technically no middle seat in a row of 2).
Don't bother complaining to SN. Actually, don't bother complaining at all. I am sure that you survived the 40 minutes flights without lasting physical or psychological damage. And why not take a direct flight next time?
Dec 14, 2014, 10:43 am
#3
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Join Date: Oct 2008
Posts: 11,582
Ridiculous reply. The middle-seat should be empty and he should get a meal. Absolutely complain. You should get some miles. What's left for this product? Maybe he could have squeezed in the overhead rack???
Dec 15, 2014, 12:12 am
#4
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,827
Only one reply before the ad hominem, not bad.
According to SN's website you should indeed have had a middle seat free:
That said, I remember reading here on FT several issues with the BRU-CDG flight, where in many cases the middle seat was not free. Also it seems that this flight is operated with an A320, so it's not a problem of having an RJ.
When you say "no meal to speak of", if you were expecting a 3 course dinner I can see why you were disappointed, but I'd be very surprised if you did not get anything at all.
Lose that attitude, write a firm letter to SN (there is a SN lurker here on FT, his/her username is KimDaenen), and let us know what you get in reply. My guess: nothing.
According to SN's website you should indeed have had a middle seat free:
You cherish your personal space?
We'll always keep the middle seat free for our Bizz&Class guests
We'll always keep the middle seat free for our Bizz&Class guests
When you say "no meal to speak of", if you were expecting a 3 course dinner I can see why you were disappointed, but I'd be very surprised if you did not get anything at all.
Lose that attitude, write a firm letter to SN (there is a SN lurker here on FT, his/her username is KimDaenen), and let us know what you get in reply. My guess: nothing.
Last edited by malmostoso; Dec 15, 2014 at 3:02 am