How do I determine Star Alliance Upgrade availability on LH Metal?
Oct 31, 2013, 7:54 am
#16
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,312
Oct 31, 2013, 8:18 am
#17
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
I tried to modify an existing award. When I try to do it only I get an error message regardless which segment I am trying to modify.
The .bomb shows availability, Expertflyer shows availability and I talked to half a dozen call center people and I got a dozen different, unsatisfactory answers. Best one being that LH needs to book it and UA will issue the ticket. Complete BS - but they suggested that seriously. Arrrgghhhh!!!!!
The .bomb shows availability, Expertflyer shows availability and I talked to half a dozen call center people and I got a dozen different, unsatisfactory answers. Best one being that LH needs to book it and UA will issue the ticket. Complete BS - but they suggested that seriously. Arrrgghhhh!!!!!
Oct 31, 2013, 9:22 am
#18
Join Date: Jul 2010
Location: BSL/FRA or PHL
Programs: LH Miles and More, DL SkyMiles, Bonvoy, Hilton
Posts: 2,335
I tried to modify an existing award. When I try to do it only I get an error message regardless which segment I am trying to modify.
The .bomb shows availability, Expertflyer shows availability and I talked to half a dozen call center people and I got a dozen different, unsatisfactory answers. Best one being that LH needs to book it and UA will issue the ticket. Complete BS - but they suggested that seriously. Arrrgghhhh!!!!!
The .bomb shows availability, Expertflyer shows availability and I talked to half a dozen call center people and I got a dozen different, unsatisfactory answers. Best one being that LH needs to book it and UA will issue the ticket. Complete BS - but they suggested that seriously. Arrrgghhhh!!!!!
*****
P.S. here is a clip from the *A website, just to remind you that your experience is all part of the joy of being a Star Alliance member
:"...Were always looking at new ways to improve your journey
As the world's first airline alliance, we work behind the scenes to constantly improve your travel experience.
Bringing you benefits to make your journey smoother and more relaxing. Extending our network to fly to new places where youll do business tomorrow. And creating ways to earn and redeem your miles..."
Oct 31, 2013, 10:14 am
#19
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
Are you trying to change a UA ticket booked with M&M miles, or an LH ticket booked with MP miles? If the award already exists, there should be a ticket issued, and the issuing airline should be able to change it. If it is a UA ticket, UA should be able change the ticket as long as there is availability.
*****
P.S. here is a clip from the *A website, just to remind you that your experience is all part of the joy of being a Star Alliance member:
"...Were always looking at new ways to improve your journey
As the world's first airline alliance, we work behind the scenes to constantly improve your travel experience.
Bringing you benefits to make your journey smoother and more relaxing. Extending our network to fly to new places where youll do business tomorrow. And creating ways to earn and redeem your miles..."
*****
P.S. here is a clip from the *A website, just to remind you that your experience is all part of the joy of being a Star Alliance member
:"...Were always looking at new ways to improve your journey
As the world's first airline alliance, we work behind the scenes to constantly improve your travel experience.
Bringing you benefits to make your journey smoother and more relaxing. Extending our network to fly to new places where youll do business tomorrow. And creating ways to earn and redeem your miles..."
Anyway, I am trying to modify a UA reservation (award, 016 stock). There is availability according to both .bomb and Expertflyer, but the morons at UA don't see it - a.k.a. phantom availability. Why can't they get their messy IT systems straightened out???
Oct 31, 2013, 7:13 pm
#20
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,312
Nov 1, 2013, 2:42 am
#21
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,583
Nov 1, 2013, 8:47 am
#22
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,312
Nov 5, 2013, 10:14 am
#23
Original Poster
Join Date: Feb 2000
Location: Denver, CO, USA
Programs: Former 1KMM now free as UA Gold MM, former HH D, Marriott Lifetime Plat
Posts: 1,123
So I've reached the conclusion that the whole *A upgrade thing really is a sham as indicated up thread. I've now got examples of two long haul flights on LH where I space is open, and neither is eligible for a *A upgrade with miles from UA. Repeated calls to LH tell us we can only talk to United about this; Calls to the UA *A desk indicate that it's "just not available" and "nothing they can do but send the request and see it is denied".
Very disappointing.
Very disappointing.