Hello nexus7556,

unfortunately, I'm not as sure how to help here. Is this in regards to your phone number's change in your profile or about the seat reservation? Feel free to send us the booking code along with the full passenger names via direct message and we'll see if we can assist or not.

Thank you,
Katharina

I am having the same issue. I called the US +1866 number on Wednesday. The nice agent advised that this is a known issue and a fix was in the works 'promptly'. As of this morning it remains an issue. I've sent an e-mail to M&M website support. We'll see what happens. If I have an update, I'll post it.

As of tonight the country code issue seems resolved. However now when I open my reservation it says "Conditions of your ticket do not allow for seat reservations on lh.com. Please contact our service center at: 1-800-645-3880 or select seats during check-in." This is absolutely incorrect, its a business class ticket booked directly on lufthansa.com, seat selection should be included.

I will clarify for you….

Lufthansa Business Class booking CGK-MUC-YUL on 19 July 2022.

One suitcase (1) lost CGK-MUC; three (3) suitcases lost MUC-YUL.

Lost Luggage Report made with Singapore Airlines for CGK-MUC flight (CGKSQ33191) & Lost Luggage Report made with Lufthansa (YULLH11316).

I keep completing Lufthansa Feedback form online because I get no response from Lufthansa. Hence a new ID is created every time by Lufthansa’s so called Customer Service Team.

Lufthansa’s “Customer Service System” is broken with excuses like ‘currently a large backlog of escalations,’ ‘please excuse the ongoing waiting time’ etc.

How would you like to have a Holiday in Canada without ALL your clothes, such as my Husbands suits and my evening dresses, shoes, jeans underwear and swimwear, medications, toiletries, gifts for our family etc. etc. ????

How would you like to waste your time and holiday shopping for essential clothing and toiletries and stressing about your lost Luggage.

SHOW SOME COMPASSION LUFTHANSA!

None M&M Frequent Flyer Memberships on LH/LX
 

Same issue here for months - LH/LX IT is not capable to handle other Star Alliance Frequent Flyer Programs - it really is so annoying that I start to believe this is intentional in order to try to convince people to sign up to the useless "Miles & Less" Program

Update here: https://www.flyertalk.com/forum/34785998-post82.html

Rebooking still not made after involuntary cancellation and carrier change
 

Hello LH, I hope you can help me, because I've tried a few different avenues, nothing has worked.

I bought cgk-yvr-cgk directly from LH. I was notified last segment by SQ sin-cgk was cancelled, and my ticket has been showing cgk -YVR -sin since. Weeks later, I was notified LH FRA -YVR -fra have been changed to Eurowings discovery (EWD). Over a month ago, I called to get rebooked, because:

1. I still need to finish my trip at cgk as originally booked, not at sin.
2. I wanted to get rebooked from EWD to AC metals, because the part of the deal was to earn miles with LH metals, and it's no longer possible with EWD with most programs.
3. I wanted to change dates and cities, from cgk-yvr-cgk to DPS -YVR -dps (same country as cgk) without repricing.
​​​​

After I talked to several reps, #2 was refused due to no seats available on AC, although I saw seats for sale on LH site if I searched by each segment. I was told #1 will be processed, which hasn't happened over a month. I started getting anxious, because my outbound will be happening in December, and inbound in March. #3 was refused by all but one rep. Can you clarify what is allowed and what is not after involuntary cancellation and carrier changes?

I haven't seen any posts here that rebookings haven't happened for weeks, so I started feeling like my request has gone through the cracks.

What I've tried:
4. Called several times in October.
5. Went to support chat today.

So far my experience has been horrible. Do they have a culture of hanging up on customers when they feel they're incapable? Of several calls in October, many of them put me on hold to go check something, then magically get disconnected while on hold, so I had to start all over again, and received inconsistent responses as I described above. I went to try chat today, after I asked a question, the chat client showed your rep ended the chat. I've spent over half an hour with this rep including a wait time, then waited another half an hour, this time couldn't get it connected, chat client kept showing the same number or people ahead of me. I keep call logs, name of reps, and screenshots of the chat. I hope I won't need to contact SOP, but it's unfortunate that I need to keep record.
TIA.

Just flew FCO-MUC-BER

lufthansa left my bags in MUC

this joke of an airline can’t get anything right

for the record, I sent a DM to the lurker and got no response before my flight

Hope you get them back! Our bags have been confirmed lost by Lufthansa.

Good morning
Concerns Charles de Gaulle airport - seems that as of 1 December LH group is moving to terminal 1 - is the business lounge there going to be open from the first day? I'm flying on 1.12 :-)

Terminal 1 - CHARLES DE GAULLE AIRPORT (Paris CDG) (easycdg.com)

Reopening of Terminal 1
From December 1, 2022 to Januray 13, 2023, several airlines are moving from Terminal 2 to Terminal 1.

• December 1 :
Austrian Airlines, Brussels Airlines, Eurowings, Lufthansa, SWISS

Dear stacycrow,

kindly understand that Flyertalk does not provide the most ideal space to discuss complex cases like yours that have resulted in numerous Feedback IDs being handled and internally forwarded for clarification, already. It also shows it does not prove helpful to send rebouncer after rebouncer to Customer Relations, just because you have not received their response as quickly. Various IDs have been created making it more and more difficult to follow up on your claim. For an overview:

FB ID 36300859 stands in reference to your lost baggage with Lufthansa and was responded to on November 26th. You were offered a reimbursement and asked to reach out to Singapore Airlines for your lost luggage with SQ.

FB ID 35995721 was forwarded to Singapore handling for further handling and you were advised about it on October 26th.

If you have further questions or would like a review, please refer back to Customer Relations using "Ask about existing feedback" as your topic and use no other than those two IDs. Else, it would create even more confusion. as Social Media team, cannot provide further assistance here, as we are not involved in their handling or have any sort of influence.

Thank you,
Katharina

Dear maverikbc,

I apologize for the caused upset and regret to hear that after all this time your flight itinerary still seems incomplete and being heavily affected by the irregularity. It's sad that none of our Service Center colleagues were able to clarify the rebooking and appeared at loss while being confronted with the case. Kindly understand that we, as Social Media team, a) do not handle individual, complex booking-related inquiries and b) cannot give you advice without knowledge of the situation. I will say that: Being affected by a flight cancellation, you are allowed to rebook free of charge or, if an alternative cannot be found, will receive a refund. A change of the operating carrier does not qualify for either of the two. Any rerouting possibility depends on your fare conditions. You are welcome to send us your booking code along with the name via direct message, if you would like us to check on the current status of your flight itinerary and the possibility of an origin change. The rebooking and reissue, however, will have to be handled upon calling the Service Center.

Best,
Katharina

Dear nexus7556,

I have replied to your DM. Kindly understand that we are available only on weekdays, from 9 to 5 CET, and, hence, could not respond earlier.

Best,
Katharina

Hi there, kttosia,

according to our CDG colleagues, it is indeed planned to reopen the lounge on December 1st. However, it depends on the local authorities’ decision and we can't guarantee as of yet.

Best,
Katharina