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VERY disappointed on new Miles&More webpage
I am VERY disappointed on new Miles & More webpage.
Tried to make award flights reservation -- it just do not work! On Safari. Only thing, what it is able to do is give error messages. WHY Lufthansa published non-100%-working webpage, it is just nonsense. Also there is lack of very nice and useful information we had before as Flight Statistics. Please bring it back. Currewntly I am very disappointed on Miles&More and Lufthansa regarding that new, terrible Miles&More webpage. |
Hi @ LufthansaGermanAirlines,
since the redesign of the M&M page, I have not been able to search for flight awards at https://www.miles-and-more.com/de/de...ght-award.html. Apart from the fact that the side is super-slow in both Chrome and Firefox, clicking on "Flüge suchen" doesn't do anything (in both browsers) after filling out the route details and the requested travel class. I can initiate a search on https://www.miles-and-more.com/de/en/spend/flights.html, but it will result in an error message all of the time, even though I correctly entered departure and arrival location. Das folgende Problem ist aufgetreten:
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Originally Posted by Raul_R
(Post 31035445)
I am VERY disappointed on new Miles & More webpage.
Tried to make award flights reservation -- it just do not work! On Safari. Only thing, what it is able to do is give error messages. WHY Lufthansa published non-100%-working webpage, it is just nonsense. Also there is lack of very nice and useful information we had before as Flight Statistics. Please bring it back. Currewntly I am very disappointed on Miles&More and Lufthansa regarding that new, terrible Miles&More webpage.
Originally Posted by SunshineStay
(Post 31035490)
Hi @ LufthansaGermanAirlines,
since the redesign of the M&M page, I have not been able to search for flight awards at https://www.miles-and-more.com/de/de...ght-award.html. Apart from the fact that the side is super-slow in both Chrome and Firefox, clicking on "Flüge suchen" doesn't do anything (in both browsers) after filling out the route details and the requested travel class. I can initiate a search on https://www.miles-and-more.com/de/en/spend/flights.html, but it will result in an error message all of the time, even though I correctly entered departure and arrival location. Can you please forward this to the relevant team. Please also ask them to make performance optimizations, as the site is already slow on desktop computers and laptops. Trying to use the site via the app on a mobile device, it is completely unusable. I regret to see you facing mentioned difficulties since the relaunch of the Miles & More webpage. Your feedback is highly appreciated and has been internally forwarded to the responsible team. I hope that the booking process just as the general performance quite soon will be back running smoothly. Until then, I recommend to call the Miles & More Service Center for the booking of your award flights. Furthermore, I've asked to look into the possibility of a quick re-installation of the flight statistics. Thanks for your patience, Katharina |
Originally Posted by LufthansaGermanAirlines
(Post 31039117)
Dear Raul_R, dear SunshineStay,
I regret to see you facing mentioned difficulties since the relaunch of the Miles & More webpage. Your feedback is highly appreciated and has been internally forwarded to the responsible team. I hope that the booking process just as the general performance quite soon will be back running smoothly. Until then, I recommend to call the Miles & More Service Center for the booking of your award flights. Furthermore, I've asked to look into the possibility of a quick re-installation of the flight statistics. Thanks for your patience, Katharina Taking in consideration the current mess, the new(higher) award charts should start only 4 weeks after the problems have been fixed. I agree that we can book through the phone, but in Spain this means calling a special number that, through the mobile, can easily mean 6/7€ per call |
Originally Posted by LufthansaGermanAirlines
(Post 31039117)
..I regret to see you facing mentioned difficulties since the relaunch of the Miles & More webpage..
At least the web support in the Philippines yesterday and the day before yesterday conceded that the award booking session doesn't work. |
Dear Lufthansa,
There are serious issues with the new webpage. It does not even display all the details of a reservation. It keeps on asking the booking information. When I try calling Lufthansa service center at 1-800-645-3880, even that does not seem to work. I get the menus but if I select 3 for existing reservations, it goes blank with no messages. I even sent an email to Lufthansa support since the feedback form was not working. I did get an auto response but haven;t heard yet. Hope this gets fixed as it is causing lot of inconvenience. Thanks |
Left my phone in lounge, Frankfurt
Hi,
I forgot my phone in Frankfurt Lounge. Already called (on my phone) and luckly the phone was at the reception. Now it suppose that has a tag with my name on it and a phone number for contact. How I sould proceed further? Any advice? Thank you, Ana |
Originally Posted by Redhat72
(Post 31050784)
Dear Lufthansa,
There are serious issues with the new webpage. It does not even display all the details of a reservation. It keeps on asking the booking information. When I try calling Lufthansa service center at 1-800-645-3880, even that does not seem to work. I get the menus but if I select 3 for existing reservations, it goes blank with no messages. I even sent an email to Lufthansa support since the feedback form was not working. I did get an auto response but haven;t heard yet. Hope this gets fixed as it is causing lot of inconvenience. Thanks we are aware of the issues with the new website. The IT is currently working on it and it will be fixed as soon as possible. I'm sorry for the inconvenience! Kind regards, Markus |
Originally Posted by anamaria_toma_1979
(Post 31050800)
Hi,
I forgot my phone in Frankfurt Lounge. Already called (on my phone) and luckly the phone was at the reception. Now it suppose that has a tag with my name on it and a phone number for contact. How I sould proceed further? Any advice? Thank you, Ana glad to hear that your phone was found in the lounge. Usually, any items lost in the lounge are delivered to the Lost & Found of the airport, where it can be collected. Kind regards, Markus |
Hello Marcus, you might also want to point out that the M&M website does not find any award flights which are readily available by phone with the M&M Service Team (Swiss) ... I can't believe this new website passed the UAT's !
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Originally Posted by LufthansaGermanAirlines
(Post 31051830)
Hi Redhat72,
we are aware of the issues with the new website. The IT is currently working on it and it will be fixed as soon as possible. I'm sorry for the inconvenience! Kind regards, Markus I finally sent my support request by email to Lufthansa support who forwarded it to M&M support and I got my issue resolved. |
Dear Lufthansa, Is it ok if a ticket is issued with a wrong gender (mr instead of mrs) but the first name and family name is correct as per passport |
Originally Posted by RAMSWISS
(Post 31072771)
Dear Lufthansa, Is it ok if a ticket is issued with a wrong gender (mr instead of mrs) but the first name and family name is correct as per passport Dear RAMSWISS, generally that shouldn't be a problem as long as your name matches with your passport. Kind regards Jonathan |
Dear Lufthansa,
There is an interesting discussion on another thread https://www.flyertalk.com/forum/luft...so-warm-3.html among people who find the business cabin too warm on LH flights, some who have trouble sleeping. The question from that thread that I thought it would be interesting to ask here concerned whether it is appropriate and potentially helpful to ask the crew to lower the cabin temperature? Do you think that it is ... cool ... to ask? Any advice on a polite way to ask, recognizing that it is the crew's decision? |
Originally Posted by zoechow
(Post 31084583)
Dear Lufthansa,
There is an interesting discussion on another thread https://www.flyertalk.com/forum/luft...so-warm-3.html among people who find the business cabin too warm on LH flights, some who have trouble sleeping. The question from that thread that I thought it would be interesting to ask here concerned whether it is appropriate and potentially helpful to ask the crew to lower the cabin temperature? Do you think that it is ... cool ... to ask? Any advice on a polite way to ask, recognizing that it is the crew's decision? of course you can contact the crew anytime to ask if it is possible to lower the cabin temperature. They will then decide what to do. Kind regards Jonathan |
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