Originally Posted by danielonn (Post 21625118)

For feedback on your flight how about you integrate a Feedback Automated Form on loghaul flights that is linked to the IFE. When landing the screen could say.

"We Thank You For Flying Lufthansa we will soon be arriving at Frankfurt Am Man International Airport. Please click the Survey Button to complete a brief survey on today's flight. After that it will return to the screen where the customer can click"To watch a brief video about arriving into Frankfurt Am Man please click the"FRA Arrivals Video button", The passenger will then be taken to the pre-loaded video.

Originally Posted by danielonn (Post 21625118)

For feedback on your flight how about you integrate a Feedback Automated Form on loghaul flights that is linked to the IFE. When landing the screen could say.

"We Thank You For Flying Lufthansa we will soon be arriving at Frankfurt Am Man International Airport. Please click the Survey Button to complete a brief survey on today's flight. After that it will return to the screen where the customer can click"To watch a brief video about arriving into Frankfurt Am Man please click the"FRA Arrivals Video button", The passenger will then be taken to the pre-loaded video.

Originally Posted by seat 1a (Post 21617067)

LH now has an app called newslink . When opening the app It asks for user & pw , would be very helpful if it was indicated which user name and pw they are looking for .

Originally Posted by LufthansaGermanAirlines (Post 21627777)

Dear seat1a, the "Lufthansa mobile newslink app" is offered exclusively to Lufthansa employees. Due to it providing company-internal information, the app asks for a password and a User ID which only LH employees may provide.

Regards, Maria

Originally Posted by LufthansaGermanAirlines (Post 21262749)

Dear oliver2002,

we now have received an answer from the station in YVR:

LH is indeed not part of the ITPCF (International Transfer Pre-Clearance Facility) at YVR. But the reason why it is not part of this scheme is related to Lufthansa´s IT set-up and the requirement of US CBP and US Department of Homeland security to transfer passenger data for vetting purposes and has nothing to do with costs. In fact there is absolutely NO fee involvedfor airlines to become part of ITPCF. The facility is available to all airlines that operated into YVR and have passengers connecting to US destination. It is only a very complicated IT problem coupled with the fact that the current LH DCS can not manage to transfer the required data to US authorities and get necessary approval and clearance to accept the passenger. Thus the reasons for LH not participating in ITPCF at YVR are technical and regulatory.
I hope this information helps. Best regards, Maria

Originally Posted by seat 1a (Post 21627813)

OK , that would be a good thing to inform about in the AppStore ;)

Originally Posted by Jasper2009 (Post 21627830)

Dear Lurkers,

I was just wondering whether there are any plans to fix the above problem? As mentioned up-thread I find it slightly surprising (and disturbing) that airlines such as Air China manage to forward the required info while LH doesn´t.

Also, am I correct to assume that the same restriction exists for LH pax connecting to the US in YYZ and YUL?

Thanks in advance!:)

Originally Posted by Jasper2009 (Post 21627830)

Dear Lurkers,

I was just wondering whether there are any plans to fix the above problem? As mentioned up-thread I find it slightly surprising (and disturbing) that airlines such as Air China manage to forward the required info while LH doesn´t.

Also, am I correct to assume that the same restriction exists for LH pax connecting to the US in YYZ and YUL?

Thanks in advance!:)

Originally Posted by LufthansaGermanAirlines (Post 21641667)

Hello Jasper,

I just received feedback from my colleagues at YVR station. They are right now working with US Border and Customs Protection on the issue. However, they are realistic that an easy solution to this will not come about quickly. In the meantime, passengers are always advised by the Lufthansa crew - on board the inbound flight from Frankfurt - about the correct procedure prior to landing in Vancouver.

As for the procedure in YYZ and YUL, Lufthansa takes part in ITPCF according to my colleagues.

Best regards. Maria

Originally Posted by demue (Post 21689716)

Tue Oct 29 evening at 20;10 and for the last half hour the online check in isn't working.

Originally Posted by demue (Post 21689716)

Tue Oct 29 evening at 20;10 and for the last half hour the online check in isn't working. tried different computers and browsers but nothing. Anyone else having similar problems. would be nice if such an essential function could work more reliably.

Originally Posted by TRAVELSIG (Post 21693790)

Since the upgrades to Safari 7 I do notice that if I select "print a boarding pass" the process crashes every time- the workaround is to have the boarding passes sent electronically to passbook- there is not a way to create a proper boarding pass with Safari 7 in my experiences at the moment.