M&M after the system conversion
Feb 19, 2012, 12:38 am
#16
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,514
Feb 19, 2012, 5:02 am
#17
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
...
Feb 19, 2012, 5:33 am
#18
Join Date: Jan 2007
Location: WRO
Programs: LH SEN, UA 1K, MR Platinum, BW Gold, HH Silver
Posts: 281
Feb 19, 2012, 5:59 am
#19
Join Date: Jul 2010
Location: UK
Programs: BAEC Gold, TK Elite
Posts: 483
Same here! Would've been a real surprise if there were no glitches as a result of the so called "move"! And of course the new software calculates the distances in favor of LH! Maybe they are also saving some fuel now … 
Anyway! I hope they will sort everything out sooner than later.
Anyway! I hope they will sort everything out sooner than later.
Maybe this is a new SEN enhancement!!
Feb 19, 2012, 3:54 pm
#20
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH MM**, HH Silver
Posts: 2,282
Feb 20, 2012, 1:01 am
#21
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
Shoudl we start complaining or should we give them more time?
Feb 20, 2012, 2:17 am
#22
Join Date: Jun 2008
Location: PRG
Programs: M&M SEN**; FB Silver; IHG Platinum
Posts: 496
My problems:
-SEN status reduced to 2013
-flights missing (taken on the 10th)
-AVIS promo showing wrong earnings
-CC earnings missing
-still unable to book awards to non-LH destinations (i.e. WDH or PLZ) - IIRC this was also one of the new features promised before the "enhancement"
First impression: what a mess
-SEN status reduced to 2013
-flights missing (taken on the 10th)
-AVIS promo showing wrong earnings
-CC earnings missing
-still unable to book awards to non-LH destinations (i.e. WDH or PLZ) - IIRC this was also one of the new features promised before the "enhancement"
First impression: what a mess
Feb 20, 2012, 2:42 am
#23
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
I wonder what I should do to fix the mistake in my status: call M&M and ask them for the correction or with time things will go back to normal ?
I have a trip on LH in 2 weeks time and I want to make sure that my HON status is corrected on my PNR and BP.
I have a trip on LH in 2 weeks time and I want to make sure that my HON status is corrected on my PNR and BP.
Feb 20, 2012, 2:58 am
#24
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
Just saw the announcement on the M&M website some minutes ago. Typical marketing blabla.
Moving into the Future
The Miles & More system has been successfully moved to its new online platform and we are fully up and running once again.
You can now make award bookings again as usual and change the settings in your profile. And your miles will once again be credited daily from now onwards.
Thank you once more for your understanding and we hope you continue to enjoy the benefits of Europe’s leading frequent flyer programme in future.
The Miles & More system has been successfully moved to its new online platform and we are fully up and running once again.
You can now make award bookings again as usual and change the settings in your profile. And your miles will once again be credited daily from now onwards.
Thank you once more for your understanding and we hope you continue to enjoy the benefits of Europe’s leading frequent flyer programme in future.
Feb 20, 2012, 5:36 am
#26
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
Feb 20, 2012, 5:43 am
#27
Join Date: Jul 2010
Location: UK
Programs: BAEC Gold, TK Elite
Posts: 483
Feb 20, 2012, 5:56 am
#28
Join Date: May 2007
Location: Zurich
Programs: BA GGL, TK*G EL, KL P ELPL, ex AB P, ex LH/LX Sen, HHonors D4L, Bonvoy P
Posts: 1,647
There's definitely a problem with status validity. I'm a SEN and requalified in 2011, the first year of my current status validity. This means I should be SEN until Feb 2015 - that's also what it showed before migration ... Now, it shows status valid till Feb 2013, which is correct for the current period, but obviously I already requalified. Also all my 2011 HON miles are "lost", just the 2012 ones show up ...
Slightly less serious, but still: Out of my 10 Hilton stays this year, all Double Dipping into M&M, only 3 posted. In the HH account all 10 show as LH Double Dipping ...
Slightly less serious, but still: Out of my 10 Hilton stays this year, all Double Dipping into M&M, only 3 posted. In the HH account all 10 show as LH Double Dipping ...
Feb 20, 2012, 6:01 am
#29
Join Date: Jul 2010
Location: UK
Programs: BAEC Gold, TK Elite
Posts: 483
There's definitely a problem with status validity. I'm a SEN and requalified in 2011, the first year of my current status validity. This means I should be SEN until Feb 2015 - that's also what it showed before migration ... Now, it shows status valid till Feb 2013, which is correct for the current period, but obviously I already requalified. Also all my 2011 HON miles are "lost", just the 2012 ones show up ...
(Reaching for the phone.....)