Up-To-Date Statements
Jun 18, 2002 | 11:35 am
#1
Original Poster
Join Date: Mar 2000
Location: Sacramento, CA
Posts: 64
Up-To-Date Statements
Has anyone tried to get LatinPass to send a statement recently? I have been trying for 2 MONTHS and Joyclyn always gives me the same answer. Their system is not working properly and they cannot PRINT any statements!
Two months.......come on!
Two months.......come on!
Jun 18, 2002 | 12:54 pm
#2
Join Date: Jul 2000
Location: BOS, SEA
Programs: AA Lifetime Gold, DL Gold, LP ex-Millionaire!
Posts: 565
I've been trying to get one also with no success. No one told me they couldn't print them. I was told I would get one the last time I called (about a month ago).
Jun 19, 2002 | 8:39 am
#3
Join Date: May 2000
Location: Coppell, Texas
Posts: 1,015
They can fax you a statement same day which works for me
Jun 19, 2002 | 1:04 pm
#4
Original Poster
Join Date: Mar 2000
Location: Sacramento, CA
Posts: 64
Miles - That's the whole problem. They claim they cannot PRINT or FAX an up-to-date statement, due to system problems. This has been going on for two months now. What kind of system problem should last that long?
When did you last get a statement faxed from LP?
I did get them to verbally confirm my remaining miles today and compared it with a workup I did from their last statement of July 2001. It was correct, but I sure wish they'd get everything working!!!
When did you last get a statement faxed from LP?
I did get them to verbally confirm my remaining miles today and compared it with a workup I did from their last statement of July 2001. It was correct, but I sure wish they'd get everything working!!!
Jun 24, 2002 | 9:15 pm
#5
Original Poster
Join Date: Mar 2000
Location: Sacramento, CA
Posts: 64
Hallaluah! Believe it or not, after being told last week that LP had system problems and could not print out my up-to-date statement to fax it to me, TODAY, in the mail, I received a nice printed form statement up-to-date as of June 20, 2002. Thank goodness they were able to get their system working after two months in order to be able to print the statements.
[This message has been edited by Bobarb (edited 06-24-2002).]
[This message has been edited by Bobarb (edited 06-24-2002).]
Jun 25, 2002 | 3:24 pm
#6
Guest
Posts: n/a
I also was happy to receive an up-to-date statement via snail mail yesterday.
Jun 25, 2002 | 5:10 pm
#7
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,729
Those who've rec'vd statements: have you had activity credited and/or debited? I haven't rec'vd a statement for at least 2 years (I've only been trans'fring to Hilton).
Jun 26, 2002 | 6:07 pm
#8
Original Poster
Join Date: Mar 2000
Location: Sacramento, CA
Posts: 64
There were some small activity postings, but mostly transfers to HHonors.
Statements have only been rendered by phone request.
Statements have only been rendered by phone request.