Up-To-Date Statements
 

Has anyone tried to get LatinPass to send a statement recently? I have been trying for 2 MONTHS and Joyclyn always gives me the same answer. Their system is not working properly and they cannot PRINT any statements!

Two months.......come on!

I've been trying to get one also with no success. No one told me they couldn't print them. I was told I would get one the last time I called (about a month ago).

They can fax you a statement same day which works for me

Miles - That's the whole problem. They claim they cannot PRINT or FAX an up-to-date statement, due to system problems. This has been going on for two months now. What kind of system problem should last that long?

When did you last get a statement faxed from LP?

I did get them to verbally confirm my remaining miles today and compared it with a workup I did from their last statement of July 2001. It was correct, but I sure wish they'd get everything working!!!

Hallaluah! Believe it or not, after being told last week that LP had system problems and could not print out my up-to-date statement to fax it to me, TODAY, in the mail, I received a nice printed form statement up-to-date as of June 20, 2002. Thank goodness they were able to get their system working after two months in order to be able to print the statements.

[This message has been edited by Bobarb (edited 06-24-2002).]

I also was happy to receive an up-to-date statement via snail mail yesterday.

Those who've rec'vd statements: have you had activity credited and/or debited? I haven't rec'vd a statement for at least 2 years (I've only been trans'fring to Hilton).

There were some small activity postings, but mostly transfers to HHonors.

Statements have only been rendered by phone request.