Not able to select seats on a codeshare flight. Please Help
Oct 9, 2017 | 7:50 am
#1
Original Poster
Join Date: Oct 2017
Posts: 2
Not able to select seats on a codeshare flight. Please Help
Hi All
I've been following this amazing forum for some time now but now I have to write my first post as I couldn't find the answer to my question.
I've just booked the following flights through an online agent:
LHR-GRU-LIM and return LIM-MAD-LHR. All economy. The itinerary was booked as LATAM Chile while the flights are operated by LATAM Brazil (to lima) and Iberia (from lima).
when I go on either LATAM or IBERIA website my reservation is there but I'm unable to select seats. We're flying with a <2yr old so would like to get/purchase bulkhead seats.
I've called LATAM but they say that given the flight is operated by LATAM Brazil and it was booked as LATAM Chile they are unable to assign seats (even if I want to pay). They obviously cannot assign seats on Iberia either. When I called Iberia they are unable to assign seats on Iberia flights; They suggested to call latam to get an Iberia specific booking code, which I tried, but LATAM cannot see any numbers other than a 5symbol agancy booking ref. Calling the agency didn't help either. So basically I'm told that i can only select seats during checkin at the airport.
given we're flying with our baby and these are long haul flights, we'd like to reserve our seats now rather than waiting and risking seating at a random seat.
I think there's probably not much more I can do but is there anything else I could try? Any hints would be great.
thanks
m
I've been following this amazing forum for some time now but now I have to write my first post as I couldn't find the answer to my question.
I've just booked the following flights through an online agent:
LHR-GRU-LIM and return LIM-MAD-LHR. All economy. The itinerary was booked as LATAM Chile while the flights are operated by LATAM Brazil (to lima) and Iberia (from lima).
when I go on either LATAM or IBERIA website my reservation is there but I'm unable to select seats. We're flying with a <2yr old so would like to get/purchase bulkhead seats.
I've called LATAM but they say that given the flight is operated by LATAM Brazil and it was booked as LATAM Chile they are unable to assign seats (even if I want to pay). They obviously cannot assign seats on Iberia either. When I called Iberia they are unable to assign seats on Iberia flights; They suggested to call latam to get an Iberia specific booking code, which I tried, but LATAM cannot see any numbers other than a 5symbol agancy booking ref. Calling the agency didn't help either. So basically I'm told that i can only select seats during checkin at the airport.
given we're flying with our baby and these are long haul flights, we'd like to reserve our seats now rather than waiting and risking seating at a random seat.
I think there's probably not much more I can do but is there anything else I could try? Any hints would be great.
thanks
m
Oct 9, 2017 | 7:54 am
#2
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,575
Hrdcrsnwbrdr Welcome to Flyertalk ^
I have moved your question to a more appropriate forum, hopefully the members here will he able to help.
Good luck!
I have moved your question to a more appropriate forum, hopefully the members here will he able to help.
Good luck!
Oct 9, 2017 | 8:28 am
#3
Original Poster
Join Date: Oct 2017
Posts: 2
Oct 10, 2017 | 8:52 am
#4
Join Date: Jun 2015
Programs: LAN COMODORO
Posts: 522
Hi All
I've been following this amazing forum for some time now but now I have to write my first post as I couldn't find the answer to my question.
I've just booked the following flights through an online agent:
LHR-GRU-LIM and return LIM-MAD-LHR. All economy. The itinerary was booked as LATAM Chile while the flights are operated by LATAM Brazil (to lima) and Iberia (from lima).
when I go on either LATAM or IBERIA website my reservation is there but I'm unable to select seats. We're flying with a <2yr old so would like to get/purchase bulkhead seats.
I've called LATAM but they say that given the flight is operated by LATAM Brazil and it was booked as LATAM Chile they are unable to assign seats (even if I want to pay). They obviously cannot assign seats on Iberia either. When I called Iberia they are unable to assign seats on Iberia flights; They suggested to call latam to get an Iberia specific booking code, which I tried, but LATAM cannot see any numbers other than a 5symbol agancy booking ref. Calling the agency didn't help either. So basically I'm told that i can only select seats during checkin at the airport.
given we're flying with our baby and these are long haul flights, we'd like to reserve our seats now rather than waiting and risking seating at a random seat.
I think there's probably not much more I can do but is there anything else I could try? Any hints would be great.
thanks
m
I've been following this amazing forum for some time now but now I have to write my first post as I couldn't find the answer to my question.
I've just booked the following flights through an online agent:
LHR-GRU-LIM and return LIM-MAD-LHR. All economy. The itinerary was booked as LATAM Chile while the flights are operated by LATAM Brazil (to lima) and Iberia (from lima).
when I go on either LATAM or IBERIA website my reservation is there but I'm unable to select seats. We're flying with a <2yr old so would like to get/purchase bulkhead seats.
I've called LATAM but they say that given the flight is operated by LATAM Brazil and it was booked as LATAM Chile they are unable to assign seats (even if I want to pay). They obviously cannot assign seats on Iberia either. When I called Iberia they are unable to assign seats on Iberia flights; They suggested to call latam to get an Iberia specific booking code, which I tried, but LATAM cannot see any numbers other than a 5symbol agancy booking ref. Calling the agency didn't help either. So basically I'm told that i can only select seats during checkin at the airport.
given we're flying with our baby and these are long haul flights, we'd like to reserve our seats now rather than waiting and risking seating at a random seat.
I think there's probably not much more I can do but is there anything else I could try? Any hints would be great.
thanks
m
You can also try to pick up your seat (with the TAM code) in the Latam Brasil site.
Oct 10, 2017 | 12:57 pm
#5
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,668
Just put your booking code into Trip Case and it will automatically also show the Amadeus (JJ) code. You can then choose your seats on the LAN BRAZIL website.