Originally Posted by Hrdcrsnwbrdr

Hi All

I've been following this amazing forum for some time now but now I have to write my first post as I couldn't find the answer to my question.

I've just booked the following flights through an online agent:
LHR-GRU-LIM and return LIM-MAD-LHR. All economy. The itinerary was booked as LATAM Chile while the flights are operated by LATAM Brazil (to lima) and Iberia (from lima).

when I go on either LATAM or IBERIA website my reservation is there but I'm unable to select seats. We're flying with a <2yr old so would like to get/purchase bulkhead seats.
I've called LATAM but they say that given the flight is operated by LATAM Brazil and it was booked as LATAM Chile they are unable to assign seats (even if I want to pay). They obviously cannot assign seats on Iberia either. When I called Iberia they are unable to assign seats on Iberia flights; They suggested to call latam to get an Iberia specific booking code, which I tried, but LATAM cannot see any numbers other than a 5symbol agancy booking ref. Calling the agency didn't help either. So basically I'm told that i can only select seats during checkin at the airport.

given we're flying with our baby and these are long haul flights, we'd like to reserve our seats now rather than waiting and risking seating at a random seat.

I think there's probably not much more I can do but is there anything else I could try? Any hints would be great.

thanks

m