Korean Air Gone From Chase UR!!!
Dec 11, 2014, 10:54 pm
#16
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
Me too! 
But it's thankfully a competitive environment out there for accumulating miles and points. For instance, the Citi Thank You Visa accumulates 3X points for each $ spent on dining (as opposed to Chase Sapphire 2x), and you can transfer 1:1 to actually a better array of airlines, including Singapore, Thai, Etihad, Eva, Asia Miles, etc. And Amex Business Gold accumulates 3X points for each $ spent buying tix from airlines, as opposed to 2x for Sapphire, and has a broad array of partners (including Singapore). In a related vein, Starwood has over 30 airlines partners and a better transfer rate of 1:25 to 1 for most of them (including Singapore, Etihad and BA) at 20K increments.
In sum, Chase and Ultimate Rewards are not in such a strong position, given their relative paucity of airline partners. And for that matter, Korean is freezing itself out of opportunities to build loyalty as many folks may fly in and use their ccs for many competitor airlines.
But it's thankfully a competitive environment out there for accumulating miles and points. For instance, the Citi Thank You Visa accumulates 3X points for each $ spent on dining (as opposed to Chase Sapphire 2x), and you can transfer 1:1 to actually a better array of airlines, including Singapore, Thai, Etihad, Eva, Asia Miles, etc. And Amex Business Gold accumulates 3X points for each $ spent buying tix from airlines, as opposed to 2x for Sapphire, and has a broad array of partners (including Singapore). In a related vein, Starwood has over 30 airlines partners and a better transfer rate of 1:25 to 1 for most of them (including Singapore, Etihad and BA) at 20K increments. In sum, Chase and Ultimate Rewards are not in such a strong position, given their relative paucity of airline partners. And for that matter, Korean is freezing itself out of opportunities to build loyalty as many folks may fly in and use their ccs for many competitor airlines.
Last edited by Thunderroad; Dec 11, 2014 at 11:01 pm
Dec 12, 2014, 4:46 pm
#17
Join Date: Aug 2014
Posts: 466
Me too! But it's thankfully a competitive environment out there for accumulating miles and points. For instance, the Citi Thank You Visa accumulates 3X points for each $ spent on dining (as opposed to Chase Sapphire 2x), and you can transfer 1:1 to actually a better array of airlines, including Singapore, Thai, Etihad, Eva, Asia Miles, etc. And Amex Business Gold accumulates 3X points for each $ spent buying tix from airlines, as opposed to 2x for Sapphire, and has a broad array of partners (including Singapore). In a related vein, Starwood has over 30 airlines partners and a better transfer rate of 1:25 to 1 for most of them (including Singapore, Etihad and BA) at 20K increments.
In sum, Chase and Ultimate Rewards are not in such a strong position, given their relative paucity of airline partners. And for that matter, Korean is freezing itself out of opportunities to build loyalty as many folks may fly in and use their ccs for many competitor airlines.
But it's thankfully a competitive environment out there for accumulating miles and points. For instance, the Citi Thank You Visa accumulates 3X points for each $ spent on dining (as opposed to Chase Sapphire 2x), and you can transfer 1:1 to actually a better array of airlines, including Singapore, Thai, Etihad, Eva, Asia Miles, etc. And Amex Business Gold accumulates 3X points for each $ spent buying tix from airlines, as opposed to 2x for Sapphire, and has a broad array of partners (including Singapore). In a related vein, Starwood has over 30 airlines partners and a better transfer rate of 1:25 to 1 for most of them (including Singapore, Etihad and BA) at 20K increments. In sum, Chase and Ultimate Rewards are not in such a strong position, given their relative paucity of airline partners. And for that matter, Korean is freezing itself out of opportunities to build loyalty as many folks may fly in and use their ccs for many competitor airlines.
I guess I will have to get Starwood in near future.
Dec 17, 2014, 3:15 pm
#18
Join Date: Jan 2010
Location: EWR, NJ
Programs: UA 2 MM, UA 1K
Posts: 663
I cannot believe it. Chase has really screwed me over this year. I got the SKYPASS credit card to accrue enough miles in conjunction with the miles I have in my Chase Ink card so I could get 2 reward tickets and now they are off the list. I can't believe it. There go those travel plans as KE is the only one I can fly non-stop to my destination.
Dec 17, 2014, 6:35 pm
#19
Join Date: Dec 2014
Programs: DL Plat, Alaska MVP 75K, SPG Gold, Hilton Diamond
Posts: 4
I pinged Chase last night and received this response this morning:
Date: 12-16-2014 23:09:56
From: Chase Card Services
Subject: Re: Rewards Inquiry
Message:
Dear #########,
Thank you for contacting Chase again about transferring
your reward points to a partner account.
Let me share that, Chase is not currently processing point
transfers to the Korean Air Skypass program. Korean Air
has been temporarily removed as an eligible point transfer
partner from Ultimate Rewards. We will update the
Ultimate Rewards Web site when the functionality returns.
I apologize for any inconvenience this may cause you.
However, you do have the option to redeem your rewards to
the below mentioned partner accounts:
? Amtrak Guest Rewards®
? British Airways Executive Club
? Hyatt Gold Passport®
? Marriott Rewards®
? IHG® Rewards Club
? The Ritz-Carlton Rewards®
? Singapore Airlines KrisFlyer
? Southwest Airlines Rapid Rewards®
? United MileagePlus®
? Virgin Atlantic Flying Club
If you have any further questions, please reply using the
Secure Message Center.
Thank you,
[name snipped]
Customer Service Specialist
1-800-346-5538
Account is owned by Chase Bank USA, N.A. and may be
serviced by its affiliates.
From: Chase Card Services
Subject: Re: Rewards Inquiry
Message:
Dear #########,
Thank you for contacting Chase again about transferring
your reward points to a partner account.
Let me share that, Chase is not currently processing point
transfers to the Korean Air Skypass program. Korean Air
has been temporarily removed as an eligible point transfer
partner from Ultimate Rewards. We will update the
Ultimate Rewards Web site when the functionality returns.
I apologize for any inconvenience this may cause you.
However, you do have the option to redeem your rewards to
the below mentioned partner accounts:
? Amtrak Guest Rewards®
? British Airways Executive Club
? Hyatt Gold Passport®
? Marriott Rewards®
? IHG® Rewards Club
? The Ritz-Carlton Rewards®
? Singapore Airlines KrisFlyer
? Southwest Airlines Rapid Rewards®
? United MileagePlus®
? Virgin Atlantic Flying Club
If you have any further questions, please reply using the
Secure Message Center.
Thank you,
[name snipped]
Customer Service Specialist
1-800-346-5538
Account is owned by Chase Bank USA, N.A. and may be
serviced by its affiliates.
Last edited by Prospero; Dec 20, 2014 at 5:59 am Reason: Remove name of staff member
Dec 19, 2014, 6:17 pm
#20
Join Date: Dec 2014
Posts: 1
I submitted about four email complaints with Chase before they were willing to provide a very modest compensation of 3k UR points for the Korean Skypass transfer disappearance and my subsequent inconvenience of having to book with Singapore.
Dec 23, 2014, 11:43 am
#23
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
I received some related quasi-assurance from Chase in response to a couple of private messages at its site a little while ago:
I can understand your frustration regarding the option to
transfer points to the Korean Air SKYPASS program. As a
security measure, a business decision was made to suspend
this benefit so that we can review processes and make
appropriate changes. Regretfully, at this time, no date
has been determined as to the return of this
functionality. We do realize this feature is part of the
rewards earning structure. Although we reserve the right
to make changes to the program at anytime, we ask that you
trust we are working to resolve this issue as quickly as
possible. I apologize for any inconvenience this may
cause.
Dec 23, 2014, 9:53 pm
#24
Join Date: Aug 2014
Posts: 466
Good news. Thanks for posting here.
I received some related quasi-assurance from Chase in response to a couple of private messages at its site a little while ago:
I can understand your frustration regarding the option to
transfer points to the Korean Air SKYPASS program. As a
security measure, a business decision was made to suspend
this benefit so that we can review processes and make
appropriate changes. Regretfully, at this time, no date
has been determined as to the return of this
functionality. We do realize this feature is part of the
rewards earning structure. Although we reserve the right
to make changes to the program at anytime, we ask that you
trust we are working to resolve this issue as quickly as
possible. I apologize for any inconvenience this may
cause.
I received some related quasi-assurance from Chase in response to a couple of private messages at its site a little while ago:
I can understand your frustration regarding the option to
transfer points to the Korean Air SKYPASS program. As a
security measure, a business decision was made to suspend
this benefit so that we can review processes and make
appropriate changes. Regretfully, at this time, no date
has been determined as to the return of this
functionality. We do realize this feature is part of the
rewards earning structure. Although we reserve the right
to make changes to the program at anytime, we ask that you
trust we are working to resolve this issue as quickly as
possible. I apologize for any inconvenience this may
cause.
Thanks for the updates everyone!!
Jan 25, 2015, 7:58 am
#26
Join Date: Dec 2006
Location: IND
Posts: 2,005
Feb 6, 2015, 6:38 am
#29
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
1.) Transfers are only allowed to self, spouse or domestic partner.
2.) The Chase UR website says that transfers are usually processed "instantly". I just made a transfer (to my own SkyPass account) and it did indeed go through instantly.
2.) The Chase UR website says that transfers are usually processed "instantly". I just made a transfer (to my own SkyPass account) and it did indeed go through instantly.