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Delayed flight compensation

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Old Feb 10, 2013 | 8:04 am
  #1  
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Join Date: Feb 2009
Location: Brussels
Programs: Cathay Gold, FB Platinum for Life
Posts: 37
Delayed flight compensation

HKG -> ICN -> HNL on KE. Missed my connection in ICN due to technical problems on HNK -> ICN. Now stuck at the Incheon Hyatt, and will arrive 22 hours later than scheduled in HNL.

Firstly, I'm surprised that they offer the same level of hotel/service to Business and Economy passengers. Bus to the Hotel (something I hadn't done in a long time); voucher that covers the room with only 6 min of calling (no internet), breakfast and lunch.

Now, I can certainly afford to empty the mini bar on my credit card (and I just started doing that), but I think KE needs to learn to treat premium passengers a little bit more respect (not all bad, they did escort me through the immigration VIP line).

Anyway, does anyone know what KE's delayed flight compensation policy is? Can I expect anything else for this 22 hours annoyance?
ericfr is offline  
Old Feb 18, 2013 | 9:23 pm
  #2  
All eyes on you!
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Join Date: Dec 2006
Location: IND
Posts: 2,046
For compensation, KE offered you a hotel and meals. That's what KE will claim as a compensation. You can contact and ask for some money or miles, though.
bobbybrown is offline  


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