How will KLM react to a missed connection?
#1
Original Poster


Join Date: Jan 2005
Programs: AA-EXP, LATAM Gold+, BA-Blues
Posts: 736
How will KLM react to a missed connection?
Hello,
I've an upcoming KLM trip from Sweden to France (via Amsterdam), with a ticket that permits no changes. While technicaly a legal connection, the time between my two flights is tight, and I could conceivably miss the connection.
As things go, I wouldn't mind ending my trip in AMS, instead of continuing to France. Indeed, I'd even prefer to do so.
So, my questions are as follows:
1) In Sweden, will I be able to short-check my bag to AMS, and just NO-SHOW the last flight? (It's the return of a R/T, so I'm not worried about the itinerary canceling)
2) Alterntately, if I dilly-dally a bit and miss the connection, will my bag already have made its way to France? Will they return it to AMS on my request, or must I go to France to collect it on the next flight?
3) If I authentically miss the connection (due to the short connection time), same question as #2?
Thanks for the advice.
Checkerboard
I've an upcoming KLM trip from Sweden to France (via Amsterdam), with a ticket that permits no changes. While technicaly a legal connection, the time between my two flights is tight, and I could conceivably miss the connection.
As things go, I wouldn't mind ending my trip in AMS, instead of continuing to France. Indeed, I'd even prefer to do so.
So, my questions are as follows:
1) In Sweden, will I be able to short-check my bag to AMS, and just NO-SHOW the last flight? (It's the return of a R/T, so I'm not worried about the itinerary canceling)
2) Alterntately, if I dilly-dally a bit and miss the connection, will my bag already have made its way to France? Will they return it to AMS on my request, or must I go to France to collect it on the next flight?
3) If I authentically miss the connection (due to the short connection time), same question as #2?
Thanks for the advice.
Checkerboard
#4




Join Date: Jul 2005
Posts: 2,918
My partner misconnected between MNL and OSL two weeks ago because the MNL AMS flight was late. He was given hotel accommodation but the luggage didn't come out and he was told that it would be put on his new AMS OSL flight and by wonder it did.
#5




Join Date: Jan 2007
Location: RTM
Programs: DiamondClub (rip), Currently an Alliance Treble Champion (BA, A3, AZ)
Posts: 1,804
I missed a connection from AMS to SVG on my last trip due to weather related delay from origin of LBA in the UK on a non-refun/non-reroute/non-rebook E fare.
Head straight to the transfer desk. My partner and I were re-booked onto the next available flight and upgraded to Europe Select! Woot! 6hrs doesn't seem so bad when it is clouded in bubbles.... (edit: and that is with an ivory/petroleum club card)
Under the new EU legislation, an airline is obliged to rebook free of charge if you miss a flight due to "circumstances that could not reasonably have been forseen" and they are obliged to look after you if you are stranded including but not limited to overnight accomodation. This is, of course, if your outward and onward journey are with the same carrier or codeshare and you are originating, transiting or destined for an airport in the EU.
This legislation though has not been tested in court - so good luck with an appeal
Head straight to the transfer desk. My partner and I were re-booked onto the next available flight and upgraded to Europe Select! Woot! 6hrs doesn't seem so bad when it is clouded in bubbles.... (edit: and that is with an ivory/petroleum club card)
Under the new EU legislation, an airline is obliged to rebook free of charge if you miss a flight due to "circumstances that could not reasonably have been forseen" and they are obliged to look after you if you are stranded including but not limited to overnight accomodation. This is, of course, if your outward and onward journey are with the same carrier or codeshare and you are originating, transiting or destined for an airport in the EU.
This legislation though has not been tested in court - so good luck with an appeal
#6
Join Date: Apr 2005
Location: Toulouse, France
Programs: Flying blue plat, Aerop,Accor, Priority Club
Posts: 438
Hello,
I've an upcoming KLM trip from Sweden to France (via Amsterdam), with a ticket that permits no changes. While technicaly a legal connection, the time between my two flights is tight, and I could conceivably miss the connection.
As things go, I wouldn't mind ending my trip in AMS, instead of continuing to France. Indeed, I'd even prefer to do so.
So, my questions are as follows:
1) In Sweden, will I be able to short-check my bag to AMS, and just NO-SHOW the last flight? (It's the return of a R/T, so I'm not worried about the itinerary canceling)
2) Alterntately, if I dilly-dally a bit and miss the connection, will my bag already have made its way to France? Will they return it to AMS on my request, or must I go to France to collect it on the next flight?
3) If I authentically miss the connection (due to the short connection time), same question as #2?
Thanks for the advice.
Checkerboard
I've an upcoming KLM trip from Sweden to France (via Amsterdam), with a ticket that permits no changes. While technicaly a legal connection, the time between my two flights is tight, and I could conceivably miss the connection.
As things go, I wouldn't mind ending my trip in AMS, instead of continuing to France. Indeed, I'd even prefer to do so.
So, my questions are as follows:
1) In Sweden, will I be able to short-check my bag to AMS, and just NO-SHOW the last flight? (It's the return of a R/T, so I'm not worried about the itinerary canceling)
2) Alterntately, if I dilly-dally a bit and miss the connection, will my bag already have made its way to France? Will they return it to AMS on my request, or must I go to France to collect it on the next flight?
3) If I authentically miss the connection (due to the short connection time), same question as #2?
Thanks for the advice.
Checkerboard
If delay is more than 2 hours, they would give you a voucher with telephone units, and choice between 10 euros to expend for food, or 2000 non status miles. I have accumulated a number of these in last september...
#7
FlyerTalk Evangelist


Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,883
If you want to play that game, just don't check any luggage, as the airline may well refuse to release them to you in AMS and tell you you have to collect them in France.
If you have a tight connection, asking them to short-check to AMS is tantamount to openly declaring that you will not fly the last leg, which is asking for trouble as they may reassess and charge you for one-ways, which is bound to be substantially more expensive.
If you have a tight connection, asking them to short-check to AMS is tantamount to openly declaring that you will not fly the last leg, which is asking for trouble as they may reassess and charge you for one-ways, which is bound to be substantially more expensive.
#8
Original Poster


Join Date: Jan 2005
Programs: AA-EXP, LATAM Gold+, BA-Blues
Posts: 736
NickB, that's also more or less what I imagined the worst case, by-the-books scenario would be. If I could avoid checking a bag, the solution would be obvious; but as I'm obliged to do so, I'm hoping to find a way out of it...
It seems crazy to fly through the very place I'd now like to go, held prisioner merely by a bag I can't retrieve. Can you (or anyone else) think of a creative, convincing strategy to help avoid such an absurdity?
Thanks in advance for the brainstorming.
Checkerboard
It seems crazy to fly through the very place I'd now like to go, held prisioner merely by a bag I can't retrieve. Can you (or anyone else) think of a creative, convincing strategy to help avoid such an absurdity?
Thanks in advance for the brainstorming.
Checkerboard
#9




Join Date: Oct 2002
Location: Here there everywhere
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Posts: 2,865
NickB, that's also more or less what I imagined the worst case, by-the-books scenario would be. If I could avoid checking a bag, the solution would be obvious; but as I'm obliged to do so, I'm hoping to find a way out of it...
It seems crazy to fly through the very place I'd now like to go, held prisioner merely by a bag I can't retrieve. Can you (or anyone else) think of a creative, convincing strategy to help avoid such an absurdity?
Thanks in advance for the brainstorming.
Checkerboard
It seems crazy to fly through the very place I'd now like to go, held prisioner merely by a bag I can't retrieve. Can you (or anyone else) think of a creative, convincing strategy to help avoid such an absurdity?
Thanks in advance for the brainstorming.
Checkerboard
#12
Join Date: Feb 2006
Location: 99654
Programs: Many
Posts: 6,450
Few days ago, a group of a dozen friends missed a connection from AMS,
and they were re-booked even before they arrived.
I think KLM handled it pretty well.
If you just have hand luggage, you might be able to make short connections
if the first flight is delayed by a few minutes.
#13
Original Poster


Join Date: Jan 2005
Programs: AA-EXP, LATAM Gold+, BA-Blues
Posts: 736
The point is, oddly enough, I'd prefer NOT to be re-accomodated. To the contrary, my plans have changed since I purchased these tickets, and I'd really just like to stay in AMS.
I was hoping it might be possible to use this short connecting time to my advantage, in order to help achieve the outcome I desire... however, if KLM are so very effecient at rebooking people, then I suppose they'll be equally efficient at rebooking bags.
As the next available KL flight to my final destination will only depart the following day, I wonder if KL will release my checked-bag to me while I'm overnighting in AMS. If so, I'd be most pleased.
Does anyone have any experience with this? If it seems like I'll miss the connection anyway, and I don't wish to be separated from my bag, maybe ground-staff in Sweden will just short-check the bag to AMS? How's the best way to request this?
Thanks for your continued thoughts.
Checkerboard
I was hoping it might be possible to use this short connecting time to my advantage, in order to help achieve the outcome I desire... however, if KLM are so very effecient at rebooking people, then I suppose they'll be equally efficient at rebooking bags.
As the next available KL flight to my final destination will only depart the following day, I wonder if KL will release my checked-bag to me while I'm overnighting in AMS. If so, I'd be most pleased.
Does anyone have any experience with this? If it seems like I'll miss the connection anyway, and I don't wish to be separated from my bag, maybe ground-staff in Sweden will just short-check the bag to AMS? How's the best way to request this?
Thanks for your continued thoughts.
Checkerboard
#14



Join Date: Nov 2004
Location: MAN/JNB
Programs: KL/BMI/BA
Posts: 430
I somehow doubt they will force a sick passenger to board a flight and risk a delay/diversion etc
#15
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