Support Desk and Website for EU-claims
Sep 13, 2007, 10:50 am
#31
Join Date: Nov 2006
Location: MEL
Programs: DL, QF, QR Gold, MR Lifetime Gold
Posts: 7,003
According to Luchtvaartnieuws.nl EUclaim will take BA, Easyjet and Ryanair to court for refusing to reveal the exact reasons for delays for which they have refused to compensate passengers.
Mar 31, 2008, 4:47 pm
#33
Join Date: Jul 2005
Programs: FlyingBlue Platinum, LH Senator, VA Velocity Platinum, Marriott Silver, Hilton Diamond
Posts: 1,010
It think this is great. Accountability is important in any business environment. Ironically, in Italian, there isn't even a word for "accountability". When I explain this term to my colleagues it takes 5 minutes of dancing around explaining in technical Italian words. No wonder Alitalia sucks.
I hope they set up offices here in Italy as well and people start using their services.
I hope they set up offices here in Italy as well and people start using their services.
Apr 29, 2008, 12:02 pm
#34
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
I decided to see if they were value for money and filed a claim on March 29. The online procedure was very straightforward and did not take all that long, taking into consideration the amount of information that one needs to provide.
I received a confirmation on April 1st, and on the 23rd an e-mail informing me that they had sent KL a reminder. The next day I received another e-mail that my claim had been successful, KL would pay up (€ 250, of which EUclaim keep 27%).
I must say that I'm rather pleased. I'm pretty sure that, had I filed a claim with KL Customer Care I would have been fobbed off with one excuse or another (at AMS the blamed "the weather"). Had I pursued the matter further it would certainly have cost me a lot more time and aggravation, and the outcome would have been most uncertain.
I don't care about the money as much as about forcing the airline to follow the rules and pay compensation where it is due. EUclaim handled the matter professionally, efficiently and successfully. I was kept fully informed and sent copies of all relevant documents and letters. As far as I'm concerned they deserve their 27% cut.
Johan
I received a confirmation on April 1st, and on the 23rd an e-mail informing me that they had sent KL a reminder. The next day I received another e-mail that my claim had been successful, KL would pay up (€ 250, of which EUclaim keep 27%).
I must say that I'm rather pleased. I'm pretty sure that, had I filed a claim with KL Customer Care I would have been fobbed off with one excuse or another (at AMS the blamed "the weather"). Had I pursued the matter further it would certainly have cost me a lot more time and aggravation, and the outcome would have been most uncertain.
I don't care about the money as much as about forcing the airline to follow the rules and pay compensation where it is due. EUclaim handled the matter professionally, efficiently and successfully. I was kept fully informed and sent copies of all relevant documents and letters. As far as I'm concerned they deserve their 27% cut.
Johan
Apr 29, 2008, 12:45 pm
#35
Join Date: Feb 2004
Location: AMS
Programs: KL/AF FB Plat, Hilton Silver, La Quinta Gold
Posts: 1,159
I don't care about the money as much as about forcing the airline to follow the rules and pay compensation where it is due. EUclaim handled the matter professionally, efficiently and successfully. I was kept fully informed and sent copies of all relevant documents and letters. As far as I'm concerned they deserve their 27% cut.
Johan
Johan
Aug 17, 2008, 12:15 am
#38
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
I'm not sure how many bright-eyed and bushy-tailed FTers were up at 6.30 CET this Sunday morning, but BBC World News' Fast Track program had a feature on airline delay and cancelation compensation policy, which amounted to almost fifteen minutes of free publicity for EUclaim. Martinair and KLM were singled out as examples of airlines reluctant to pay compensation.
Favorite quote:
KLM spokesman: "Where there is an entitlement to compensation, KLM will willingly pay".
Pity they forgot to ask how KLM defines "entitlement"!
Johan
Favorite quote:
KLM spokesman: "Where there is an entitlement to compensation, KLM will willingly pay".
Pity they forgot to ask how KLM defines "entitlement"!
Johan
Aug 17, 2008, 3:35 am
#39
Join Date: Jan 2004
Location: SYD+TYO+GFK
Programs: UA 1K, QF Plat, VA Gold, IHG Spire Ambassador, Hilton Diamond, Marriott Gold, Coles FlyBuys
Posts: 2,805
I wish I'd have seen this. I'm definitely going to use EUClaim next time I get screwed by KL. Strangely, this hasn't happened to me in well over a year.
They've been remarkably good lately, for me anyway.
They've been remarkably good lately, for me anyway.
Aug 17, 2008, 9:46 am
#41
Join Date: Jan 2004
Location: SYD+TYO+GFK
Programs: UA 1K, QF Plat, VA Gold, IHG Spire Ambassador, Hilton Diamond, Marriott Gold, Coles FlyBuys
Posts: 2,805
Sep 3, 2008, 1:11 pm
#42
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
According to luchtvaartnieuws.nl, EUClaim has submitted claims with a total value of € 1.2 million in August. Main culprits are KL, BA, LH and EZY.
EUClaim will open a German office soon.
Johan
EUClaim will open a German office soon.
Johan
Sep 12, 2008, 1:52 am
#43
Join Date: Nov 2006
Location: MEL
Programs: DL, QF, QR Gold, MR Lifetime Gold
Posts: 7,003
Now that's exciting! Hopefully more EUClaim offices in Europe will put greater pressure on airlines to follow the rules. I wonder if one could partner up with them and open an office in a new country. Sounds like a lucrative business...
Mar 30, 2009, 10:53 am
#44
Join Date: May 1998
Posts: 6,790
I put in a claim for a cancelled flight last year, and recently received notification from EU-claim that it had been paid.
Good work on their part (you can access your individual claim on their site and see how many follow-up letters they had to write). They earn their money, and from the passenger's viewpoint there's no fuss, no muss (but it does take a while, if my case is typical).
Good work on their part (you can access your individual claim on their site and see how many follow-up letters they had to write). They earn their money, and from the passenger's viewpoint there's no fuss, no muss (but it does take a while, if my case is typical).
Jun 9, 2009, 11:11 am
#45
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
EUClaim has come up trumps again.
It took them four months, but KL have finally (and very reluctantly) settled a claim I was pursuing on behalf of two colleagues for a canceled flight back in February.
EUClaim are definitely worth their 27% cut, I'm convinced KL would never have paid up if the matter had been raised directly with them.
Johan
It took them four months, but KL have finally (and very reluctantly) settled a claim I was pursuing on behalf of two colleagues for a canceled flight back in February.
EUClaim are definitely worth their 27% cut, I'm convinced KL would never have paid up if the matter had been raised directly with them.
Johan