layz

The problem is if fares rise significantly then we start losing passengers which could mean service cuts, etc.
Basically I believe that if everyone claimed compensation then it would result in increased fares, but then again it may also result in improved reliability too because they'd have a more financial incentive to run a reliable service. However, the way I said the message could have been worded better. Airline passengers should be informed of their rights in the event of a delay and it should be up to them whether they're bothered to claim the legal compensation.

frankvb

Now why didn't I think of this novel idea, actually improving service Just indicates my trust in airlines keeping commitments in general I suppose.....

browserden

Personally I think the only regulation that airlines should face is that if a flight is severely delayed or cancelled you can get a full refund. Above that the level of compensation offered by an airline should be one of their own commercial policies, then airlines can then compete on the level of compensation they offer their customers when things go wrong.

Some people would rather pay for a bottom of the line fare and forego compensation and others would rather pay more money and get reliability and reimbursement when things go wrong. Personally I'd go for the reliability any day, but people fly FR and U2 and they'd probably be happier with a cheaper fare, if getting constant compo claims from these companies puts the LCC's out of the picture then a lot of people won't be able to fly.

EWANMEBABE

a degree of honesty would help soften the blow to KLM

jetfan

Travellers are entitled to a reliable service, that is the bottom line and that is why the EU regulations were enforced in the first place.
Of course certain things cannot be planned but these days some carriers are so tight with their aircraft deployment that one substantial delay can cause a ripple effect throughout the whole network and effect thousands of passengers.

I don't see anything wrong with a company that assists passengers in claiming their compensation although one could argue if 27% is a fair proposition.

johan rebel

The Dutch multinational Philips has announced that they are negotiating with EUclaims to pursue claims on behalf of Philips' employees. Philips says the company loses €26 million every year due to airline delays and cancelations, and that airlines are very reluctant to pay compensation.

Source : Luchtvaartnieuws.nl

Johan

layz

I'd have thought they could do this inhouse for cheaper than the fees this company is charging.

Klm is Dead - Long Live KLM

You obviously have no experience working in or with the Philips organisation. Remember, this is the bloated company that has let every major technological breakthrough they ever made slip through their fingers to be successfully exploited by the competition. Why would they be better at expense and claim management?

farci

What a strange idea! Next thing you'll be telling us that airlines are run for the convenience of the passengers...

Give me your address and I'll send the boys with the long white coats around

johan rebel

According to Luchtvaartnieuws Dutch travel agent D-Reizen will provide free assistance to clients who wish to file a claim. D-Reizen will cooperate closely with EUclaim. The latter say that 30% of successful claims handled by them were initially rejected by the airlines.

Johan

johan rebel

According to an article in Dutch newspaper AD, EUClaim has handled some 15,000 claims so far, with a success rate of 60%. They will be opening offices in the UK, Ireland and Germany before the end of the year.

Johan

NilsHolgerson

I think that article talked about a subset of claimants, during the last 2 months. It was rather confusing.

There was another article, printed in both AD and Telegraaf, that says that since the inception in February 30,000 claims have been filed, the success rate is 1 in 8, and the average pay-out is €445.

Counsellor

Does anyone know whether there is a statute of limitations within which a claim must be filed, and if so how long it is? I looked at the EU regulation and couldn't find one.

The reason I ask involves a cancelled flight back in April.

KVS

That's because there isn't one.

On the flip side, there is also no specific deadline for the airline paying-out the compensation ...

johan rebel

According to Luchtvaartnieuws.nl EUclaim will take BA, Easyjet and Ryanair to court for refusing to reveal the exact reasons for delays for which they have refused to compensate passengers.

Johan