Reservation hotline in Germany changes
Mar 20, 2003 | 10:29 pm
#1
Original Poster
Join Date: Nov 2001
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Posts: 782
Reservation hotline in Germany changes
In Germany, the KLM/NW reservation line changed from their way-too-expensive premium reservation number 0190/... back to the 0180 / 320 42 09 at €0.09/min.
May be it is only because of a higher number of calls for rescheduling during war times, however I strongly suggest to KLM that it stays there afterwards as well, as a premium phone number really turns away your customers!! - especially when the internet service booking engine is not very good at the same time!
May be it is only because of a higher number of calls for rescheduling during war times, however I strongly suggest to KLM that it stays there afterwards as well, as a premium phone number really turns away your customers!! - especially when the internet service booking engine is not very good at the same time!
Mar 21, 2003 | 2:44 am
#2
Suspended
Join Date: May 2001
Location: DUS
Posts: 4,004
Now it is even cheaper than before, what a pleasant surprise !!
The 0190 experiment was ridiculous, it took KLM some months to realise that, but at least they changed it.However one has to admit that the waiting time was really short with the 0190 number, definitely shorter than before, where a 5 minute wait was no surprise.....
The 0190 experiment was ridiculous, it took KLM some months to realise that, but at least they changed it.However one has to admit that the waiting time was really short with the 0190 number, definitely shorter than before, where a 5 minute wait was no surprise.....
Mar 21, 2003 | 1:14 pm
#4
Join Date: Feb 2003
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Last time I was in Sweden, you had to call a phone sex-type area code to reach KLM - have they reverted to common sense there as well? Mind, if you call them on their normal number in the UK now, you get told to call a premium rate number for automated departure/arrivals information (I stayed on the line and was given the same information for the cost of a normal phone call by a live person).
Mar 23, 2003 | 12:46 pm
#7
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Join Date: Oct 2000
Posts: 14,352
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Passmethesickbag:
Last time I was in Sweden, you had to call a phone sex-type area code to reach KLM - have they reverted to common sense there as well?</font>
Last time I was in Sweden, you had to call a phone sex-type area code to reach KLM - have they reverted to common sense there as well?</font>
johan
Mar 24, 2003 | 11:15 am
#8
Join Date: Dec 2001
Location: MUC
Posts: 412
Why is KLM Germany not able to connect you at weekends and at night to another Call Center? I don`t mind having only English speaking agents available, that is much better than being told to call back Monday 9am. Luckily I am able to call the Elite Desk in the Netherlands, however it is also only available from Mon-Sat.
Does KLM even have 24/7 phone service?
Does KLM even have 24/7 phone service?