FD has improved
Apr 24, 2000 | 1:39 am
#1
Original Poster
Join Date: Dec 1999
Location: Oxford, UK CO Gold, AS MVP, KL RW and AZ nothing, plus Airmiles collector !! With the AZ / KL split now who knows ?
Posts: 163
FD has improved
The KLM FD programme has obviously improved itdself beyond all recognition.
I can get through to speak to people easily.
Its easier to claim an award, now with online booking.
They seem to react quickly to post.
All in all - a major improvement.
Now if they would just change their blasted rules about not changing flights...
I can get through to speak to people easily.
Its easier to claim an award, now with online booking.
They seem to react quickly to post.
All in all - a major improvement.
Now if they would just change their blasted rules about not changing flights...
Apr 24, 2000 | 3:28 am
#2
Join Date: Jan 1999
Posts: 3,065
Chris: you are right you can get through to someone now - but this could be as so many people have given up on FD they have less to do!! 
But I am amazed you really think things have improved, I am still awaiting to replies to correspondence which is over two months old; they stil haven't sorted out my account probles and don't seem to have any interest in doing so and e-mails are still answered weeks later with stock replys.
My RoyalWing status expires in August and I am making no effort to renew it - but as I have given up on the airline the status is pretty useless anyway.
Infact I have instructed AMEX who now run our travel implant that as much as possible should be transferred from KLM to Sabena.
Nick
But I am amazed you really think things have improved, I am still awaiting to replies to correspondence which is over two months old; they stil haven't sorted out my account probles and don't seem to have any interest in doing so and e-mails are still answered weeks later with stock replys.
My RoyalWing status expires in August and I am making no effort to renew it - but as I have given up on the airline the status is pretty useless anyway.
Infact I have instructed AMEX who now run our travel implant that as much as possible should be transferred from KLM to Sabena.
Nick
Apr 24, 2000 | 8:32 am
#3
Original Poster
Join Date: Dec 1999
Location: Oxford, UK CO Gold, AS MVP, KL RW and AZ nothing, plus Airmiles collector !! With the AZ / KL split now who knows ?
Posts: 163
Nick
I am not the worlds biggest fan of KLM fd, and they have done plenty wrong.
But I do think FD is getting it's act together - I haven't had any of the problems that you have. My snail mail has been acted on very promptly !!
I do have to say that they are not in the same league as some other FFP's
I am not the worlds biggest fan of KLM fd, and they have done plenty wrong.
But I do think FD is getting it's act together - I haven't had any of the problems that you have. My snail mail has been acted on very promptly !!
I do have to say that they are not in the same league as some other FFP's
Apr 24, 2000 | 8:37 am
#4
Original Poster
Join Date: Dec 1999
Location: Oxford, UK CO Gold, AS MVP, KL RW and AZ nothing, plus Airmiles collector !! With the AZ / KL split now who knows ?
Posts: 163
I just read your last sentence....
Oh boy are you in for some fun - I hated Brussels airport the one and only time I used it. From what i have heard they are probably the only Central European airline that manages to screw up more than KLM !
Oh boy are you in for some fun - I hated Brussels airport the one and only time I used it. From what i have heard they are probably the only Central European airline that manages to screw up more than KLM !
Apr 24, 2000 | 9:01 am
#5
Original Member
Join Date: May 1998
Location: New York City
Posts: 3,527
SN has improved markedly in the past few years - largely thanks to SR's management control no doubt. BRU airport is undergoing major renovation. Last time I was there in Feb. '00, I did not think it was that bad at all.
Apr 24, 2000 | 11:26 am
#6
Join Date: Sep 1999
Location: Jersey City
Posts: 1,321
it much smaller and more manageable than schiphol! in other words, no need to walk 20 min and not get anywhere. and also you don't get hung up all the time with agents that won't allow you bring on board a bag that weighs 9 lbs and tell you that it is too heavy!!!
Apr 24, 2000 | 4:05 pm
#7
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,882
There might be some relative improvements on FD but things are hardly fine.
Just two current examples: I am still experiencing missing transactions on a regular basis. Also, I am still waiting for a statement some 3 1/2 months since my last one, even though RW are meant to receive one every two months.
Just two current examples: I am still experiencing missing transactions on a regular basis. Also, I am still waiting for a statement some 3 1/2 months since my last one, even though RW are meant to receive one every two months.
Apr 24, 2000 | 5:01 pm
#8
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGLfL
Posts: 12,771
I'm suffering the missing credits problem too - and despite faxing and mailing the information I've had nothing done by KLM.
I was a few points off requalifying but I won't bother with them one British Midland is in Star Alliance as I shall transfer all my european travel to BM or LH.
I was a few points off requalifying but I won't bother with them one British Midland is in Star Alliance as I shall transfer all my european travel to BM or LH.
Apr 27, 2000 | 10:32 pm
#9
Join Date: Apr 1999
Location: San Francisco, CA
Programs: NW Platinum Elite, United PE, Marriott Platinum
Posts: 399
Last time I called from the US to the dutch FD helpdesk and started to speak dutch the rep asked me to speak english because she supposedly couldn't speak dutch! Being a dutchman myself you bet I can recognize when someone is speaking school english with a strong dutch accent from a center part of the netherlands!!
Apr 28, 2000 | 11:39 am
#10
Original Poster
Join Date: Dec 1999
Location: Oxford, UK CO Gold, AS MVP, KL RW and AZ nothing, plus Airmiles collector !! With the AZ / KL split now who knows ?
Posts: 163
FD has a lot of English employees who were transferred across to the Netherlands.
They also have a call centre in the UK, so when you call them you never know what you are going to get !
They also have a call centre in the UK, so when you call them you never know what you are going to get !
Apr 28, 2000 | 12:47 pm
#11
Join Date: Apr 2000
Location: Netherlands
Posts: 4
I have tried ordering vouchers through their website in January, nothing happened. Another problem with their online ordering is that after ordering there is no confirmation ! You have nothing to prove you actually ordered. Anyone else experiencing the same ?