Chris: you are right you can get through to someone now - but this could be as so many people have given up on FD they have less to do!!

But I am amazed you really think things have improved, I am still awaiting to replies to correspondence which is over two months old; they stil haven't sorted out my account probles and don't seem to have any interest in doing so and e-mails are still answered weeks later with stock replys.

My RoyalWing status expires in August and I am making no effort to renew it - but as I have given up on the airline the status is pretty useless anyway.

Infact I have instructed AMEX who now run our travel implant that as much as possible should be transferred from KLM to Sabena.

Nick