positive Y experience
Nov 16, 2006 | 3:13 pm
#1
Original Poster
Join Date: Aug 2006
Location: AMS
Programs: Skyteam elite, One world Emerald
Posts: 142
positive Y experience
I usually fly WBC on klm to the US, but on a recent flight I was booked in Y. tried to upgrade with my miles, but no luck...non-upgradeable fare. preparing for the worst, I boarded the AMS-LAX flight. made a last minute seat change with OLCI, and to my suprise the seat next to me stayed empty on a pretty full flight. before take off, purser came up to me and welcomed my by name. FA made sure my drink was topped up at all times. on the return from LA, seat next to me empty again. FA adressed me by name and offered me both meal options when I was a bit hesitant to go for pasta or chicken. plenty of drinks offered again during the flight. I chatted to the FA for a bit and mentioned the empty seats on both flights and the 'personal' touch. she assured me they were aware of my platinum status and would try to accomodate me whenever possible. got another AMS-LAX-AMS in two weeks, this time WBC again.
must admit, this was a welcome surprise after some dismal Y intra-europe travel on KLM.
must admit, this was a welcome surprise after some dismal Y intra-europe travel on KLM.
Nov 17, 2006 | 2:12 am
#2
Join Date: Apr 2005
Location: Toulouse, France
Programs: Flying blue plat, Aerop,Accor, Priority Club
Posts: 438
True... I describe something close a few posts below...
here...
here...
Originally Posted by pattas
I usually fly WBC on klm to the US, but on a recent flight I was booked in Y. tried to upgrade with my miles, but no luck...non-upgradeable fare. preparing for the worst, I boarded the AMS-LAX flight. made a last minute seat change with OLCI, and to my suprise the seat next to me stayed empty on a pretty full flight. before take off, purser came up to me and welcomed my by name. FA made sure my drink was topped up at all times. on the return from LA, seat next to me empty again. FA adressed me by name and offered me both meal options when I was a bit hesitant to go for pasta or chicken. plenty of drinks offered again during the flight. I chatted to the FA for a bit and mentioned the empty seats on both flights and the 'personal' touch. she assured me they were aware of my platinum status and would try to accomodate me whenever possible. got another AMS-LAX-AMS in two weeks, this time WBC again.
must admit, this was a welcome surprise after some dismal Y intra-europe travel on KLM.
must admit, this was a welcome surprise after some dismal Y intra-europe travel on KLM.
Nov 28, 2006 | 2:04 pm
#4
Moderator: Flying Blue (Air France & KLM)
Join Date: Dec 2004
Location: Rotterdam, NL
Programs: Flying Blue (AF/KL)
Posts: 4,839
Originally Posted by erik123
If you have low expectations reality usually turns out te be better than expected.
Nov 30, 2006 | 3:59 pm
#5
Suspended
Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
Low expectations are necessary for Y...
Compared to what else exists, and bearing in mind the generally reasonable price charged for it, I think KLM Y is a reasonably good product. Particularly when compared with their own ES! The all-day deli food in Y is much better than the non-service provided by US carriers on domestic. The coffee is better too, although I don't know if it's DE. However, I might not think Y was so reasonable if I were a FB PE member only accruing 25% mileage on KL V-class tickets or none on N-class, or whatever scheme they now have which is worse than CO's.
The big beef I have is with the inability to perform advance seat selection intra-Europe, and to some degree the need to call for seat assignments on intercontinental service. I don't want to be cast into the pit, like 42 E on the 763, with no say in the matter. Even CO, after their brief summer website and policy meltdown, have restored advance exit row seat selection for WP PE in Y. A good Y seat turns an intolerable experience into something bearable.
This brings up another subject that needs its own thread...
RTS
The big beef I have is with the inability to perform advance seat selection intra-Europe, and to some degree the need to call for seat assignments on intercontinental service. I don't want to be cast into the pit, like 42 E on the 763, with no say in the matter. Even CO, after their brief summer website and policy meltdown, have restored advance exit row seat selection for WP PE in Y. A good Y seat turns an intolerable experience into something bearable.
This brings up another subject that needs its own thread...
RTS