Delayed flight package

Old Feb 7, 05, 12:55 pm
Original Poster
Join Date: Dec 2003
Location: Amsterdam, Netherlands
Programs: KL Gold, SQ KF Gold, CX Green
Posts: 6,674
Delayed flight package

Our flight CUR - AMS was delayed for 3 hours yesterday and all passengers received a delayed flight package including:
1) a coupon for 2,000 FD miles OR 10 food / beverages at participating airport vendors OR 15 discount on tax-free on-board articles; and
2) a coupon for a 50 discount on a ticket on KL, NW or (some) affiliates.

Now there is a lot of small print on the back of the 50 ticket discount voucher, and it says that I need to contact KLM by phone or go to a KL ticket office to make my reservation using the discount.
Well, phone reservations and reservations at ticket office are more expensive than Internet reservations, so am I right in assuming that I will already loose part of the 50 discount? Any ways around this?
Sjoerd is offline  
Old Feb 7, 05, 2:24 pm
Join Date: Sep 2002
Location: Cheltenham
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I had one of these a year ago and as you say they are pretty useless if you cant use them against an internet booking. After a bit of pestering they allowed me to book on the internet and then I had to ring them straight away about the voucher which they let me send in for a credit to my CC.
simonsmith is offline  
Old Feb 7, 05, 5:24 pm
Join Date: Aug 2004
Programs: KL PE For Life; UA Premier; SQ; InterContinental Ambassador; BA Exec
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Book online and indicate you'll collect ticket (even e-ticket is possible) at KLM ticket office. This approach was recommended by KLM e-team support desk (whatever). KLM only charged the online booking fee (which @ that time was minus 6 EUR.... but anyway).
Staff at SPL is extremely knowledgeable and friendly!
j2h is offline  
Old Feb 9, 05, 8:50 pm
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I have two 50-euro vouchers & two 3-min phone cards left. What's the best way to use the two vouchers in the US (which clearly cannot be combined)?
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