Are we due any compensation?? If so after how many hours?

We landed at 6pm Saturday and didnt get our luggage till just after 5.30pm the next day.

Not that i am going to even try and get any money out of KLM as the hassle alone would not be worth it.

Just curious to know.

Thanks

Usually there is a 24 hour rule. I have bought things before after not having got my luggage after 24 hours and then reclaimed the money (uo to a limit) at the airport on the way back. Best bet is your travel insurance though.

If your luggage is delayed on the outbound leg airlines should give you an amenity kit (with toiletries etc) immediately and pay you a small amount of compensation after 24 hours - it used to be 25 pounds, it may be more now. You are expected to have insurance for the rest.

If your luggage is delayed on the homeward flight you aren't generally entitled to anything - most insurance policies specifically exclude delays on the homebound flight, and the definition of "homebound" tends to mean any flight inbound to the UK even if "home" is Scotland and you're stopping off in London for a couple of days on your way back from somewhere abroad.

I've been offered amenity kits, but never hard cash when luggage has taken creative routings. Its always worth checking the ETA of the bag - I'd one instance when it would have arrived the same day as me, but would not have been sent on until the next day until I explained in a quiet and reasoned tone how unacceptable that was. I even offered to speak to the station manager myself about it

Anyone had any expirance with getting FD miles for delayed luggage.

I remember reading this on this forum a while back.

Like a good laugh then. Doubt you will get anyhing at all.

CR department offered me 10k miles for a 25 hour delay but I never did get the miles.

I've recently had two instances of delayed luggage, both coming from AMS. The first to LAS where they paid for a change of clothes and the second to PEK where after a number of trips to the lost luggage department (we were waiting for an internal), they handed over 200 yuan, but would not have done if unrequested! In both cases the luggage was forwarded although it took a few days. It does appear that many airport staff regard the luggage handling at AMS as a joke!
TonyS

The general rule is: It Depends.

1. As noted earlier, it depends on whether you are on your outbound leg or on your return leg. If you're arriving at your home airport, about the only thing you should expect is that the airline will deliver your luggage gratis to your quarters when it finally arrives.

2. It depends on what is in the luggage and how time-sensitive it is to you. When I have arrived at the (outbound) destination to attend an important meeting the next morning, and my luggage containing [inter alia] my clean shirt (and a tie) to be worn at that meeting (in less than 24 hours) did not show up, the delivering airline offered to pay the cost of having the shirt I was wearing laundered by the hotel (if the hotel could do so in time for me to wear it to the meeting) or one-half the cost of a replacement shirt and a tie. They offered one-half on the basis that I would get to keep the replacement and use it in the future. (I am told, but have not confirmed, that some airlines will pay the entire cost of purchasing replacement clothing if the clothing is returned to the airline. Not sure that would work for underwear, though.)

3. It depends on whether you are elite with the airline or not. I know that maybe it shouldn't, but it often does.

4. It depends on the circumstances. I know of one individual (a co-worker) who was on an extended business trip, whose luggage did not arrive with him at his overseas destination. The delay was actually caused by his originating airline, with whom he was elite. The delivering airline (a small airline in a third-world country) declined to pay for replacement items, claiming it was not their fault the luggage was delayed, since it wasn't delivered to them at the connection airport. (I know, regulations make the delivering airline nonetheless responsible, but the delivering airline nonetheless refused.) Upon his return, my colleague contacted his originating airline, which (remember) was actually responsible for the missed connection of the luggage, and they gave him a number of Frequent Flyer miles as a good-will gesture.

During my latest trip my luggage got lost twice at AMS. It was delivered to
my hotel / home address the following day. Quite OK. At home I discovered a nice surprice. A discount voucher (value � 25) was attached to the bag. I thought it was a nice gesture. Then I found out that it can't be used in connection with internet reservations. The local KLM telephone service informed that it can indeed be used with telephone reservations. However the service charge (at least in the Nordic countries) is exactly 25 � higher than that of internet sales. So the value of my travel discount certificate is 0 �.

Thats still a nice gesture though Better then we get here in the UK

KLM is a signatory to the Airline Passenger Service Commitment. I quote :

"5. Deliver Baggage as Quickly as Possible

Each airline will make every reasonable effort to deliver all checked baggage to the Arrivals Hall area as quickly as possible. In the case of mishandled checked bags, each airline will make every reasonable effort to deliver the mishandled bag to the passenger within 24 hours of its arrival at final destination, free of charge. Immediate assistance sufficient to meet the reasonable short-term needs of the passenger will also be offered by the airline."

Print a copy, carry it with you on all trips, and show it to any recalcitrant agents you may encounter.

Although not specifically pertaining to delayed luggage, the following point is also of interest :

"14. Be Responsive to Passengers' Complaints

Under normal circumstances each airline will provide a substantive response to written complaints within 28 days from the date of receipt. When this does not permit sufficient time for the complaint to be properly investigated an interim response will be provided giving the reason for the delay. Each airline will designate a convenient point of passenger contact for all complaints and the address and/or phone number and departmental name of this customer service function will be provided in timetables, on websites and any other public information source and will also be available at all travel agents accredited by airlines"

johan

Ah yes, the Airline Passenger Service Commitment.

A fine work of fiction (at least from my experience).

In case you fly inbound, it's your problem.

Recently I returned in AMS from St. Maarten on Wednesday and had to fly to Houston on Saturday (!). All luggage (incl WBC excl FA) was offloaded as they had to reduce the weight with 4000Kg in order to take off. My luggage was delivered at home on Saturday evening, while I was already on my way to Houston. KLM (quote): "Bad luck", although my luggage arrived in AMS on Friday and I let them know about my trip to Houston the next day.

I typically travel with carry-on luggage (except when going on holidays ). That's my primary mitigation strategy.

Stabdard comp for delayed luggage was 2,000 miles under the old FD , not sure what applies now.

It's about three years ago now...
Flew AMSDXB, KLM 'forgot my luggage' in AMS. They told I would get it with the next flight (24 hrs later). I received the famous 'help' pack and US$ 100 'short needs money' as compensation. Not much if you need fresh clothing for a meeting in the morning... (which taught me to never fly without extra clothing in the carry on).
KLM AMS sent my luggage via BA and I got it with about 12 hrs delay in total. It just shows they can do quite it bit if they choose to....