wrongly denied boarding
Apr 1, 2026 | 7:56 am
#1
Original Poster
Join Date: Apr 2026
Posts: 1
wrongly denied boarding
My wife was scheduled to fly IST > AMS > CUR. Single PNR. <5 hour layover AMS. She has a valid Curacao visa which means she is supposed to be able to transit AMS without a transit visa or a Schengen visa.
She was denied boarding for not having a valid Schengen visa, which is absolutely not a requirement. We've since confirmed with the Dutch consulate in Istanbul this is accurate.
We're getting a full refund and I expect additional compensation. But how do we avoid this happening again? There are no other carriers/routes. I've been on the phone with KML for hours but they say there is nothing they can do from reservation end to OK documents.
We will try again. We will bring the confirmation from the Dutch consulate and will arrive many hours before the flight so they have ample time to call back office or whatever else.
Any other suggestions?
She was denied boarding for not having a valid Schengen visa, which is absolutely not a requirement. We've since confirmed with the Dutch consulate in Istanbul this is accurate.
We're getting a full refund and I expect additional compensation. But how do we avoid this happening again? There are no other carriers/routes. I've been on the phone with KML for hours but they say there is nothing they can do from reservation end to OK documents.
We will try again. We will bring the confirmation from the Dutch consulate and will arrive many hours before the flight so they have ample time to call back office or whatever else.
Any other suggestions?
Apr 10, 2026 | 6:56 am
#2
Join Date: Dec 2018
Location: Body in the UK, Soul everywhere
Programs: Flying Blue Plat, M&M FT, ALL Gold
Posts: 2,382
There is nothing you can do to guarantee this will never happen to you again. Mistakes will always happen.
I have heard of travelers recommending bringing a printout of consular website rules/email you received from them. It could help although it is not fail proof.
Make sure you do get your €600 compensation for this incident.
I have heard of travelers recommending bringing a printout of consular website rules/email you received from them. It could help although it is not fail proof.
Make sure you do get your €600 compensation for this incident.
Apr 15, 2026 | 5:32 am
#4
Join Date: Apr 2010
Location: VIE
Programs: AFKL Platinum, SAS EBG (STE+), TK Elite (*G), Hilton Diamond, IHG Diamond
Posts: 7,396
Apr 28, 2026 | 3:52 pm
#7
Join Date: Jul 2000
Posts: 3,962
My wife was scheduled to fly IST > AMS > CUR. Single PNR. <5 hour layover AMS. She has a valid Curacao visa which means she is supposed to be able to transit AMS without a transit visa or a Schengen visa.
She was denied boarding for not having a valid Schengen visa, which is absolutely not a requirement. We've since confirmed with the Dutch consulate in Istanbul this is accurate.
We're getting a full refund and I expect additional compensation. But how do we avoid this happening again? There are no other carriers/routes. I've been on the phone with KML for hours but they say there is nothing they can do from reservation end to OK documents.
We will try again. We will bring the confirmation from the Dutch consulate and will arrive many hours before the flight so they have ample time to call back office or whatever else.
Any other suggestions?
She was denied boarding for not having a valid Schengen visa, which is absolutely not a requirement. We've since confirmed with the Dutch consulate in Istanbul this is accurate.
We're getting a full refund and I expect additional compensation. But how do we avoid this happening again? There are no other carriers/routes. I've been on the phone with KML for hours but they say there is nothing they can do from reservation end to OK documents.
We will try again. We will bring the confirmation from the Dutch consulate and will arrive many hours before the flight so they have ample time to call back office or whatever else.
Any other suggestions?
