Originally Posted by jochexum

My wife was scheduled to fly IST > AMS > CUR. Single PNR. <5 hour layover AMS. She has a valid Curacao visa which means she is supposed to be able to transit AMS without a transit visa or a Schengen visa.

She was denied boarding for not having a valid Schengen visa, which is absolutely not a requirement. We've since confirmed with the Dutch consulate in Istanbul this is accurate.

We're getting a full refund and I expect additional compensation. But how do we avoid this happening again? There are no other carriers/routes. I've been on the phone with KML for hours but they say there is nothing they can do from reservation end to OK documents.

We will try again. We will bring the confirmation from the Dutch consulate and will arrive many hours before the flight so they have ample time to call back office or whatever else.

Any other suggestions?