Rebooking issues
Sep 25, 2022 | 7:14 pm
#1
Original Poster
Join Date: Sep 2004
Location: YUL
Posts: 1,034
Rebooking issues
I was originally flying YUL - AMS - GLA on Oct 19/20. KLM cancelled my AMS - GLA flight that was arriving at 10am. They rebooked me on a much later flight, with an 8 hour AMS layover. Far from ideal.
I found an AMS - ABZ flight, on KL, KL 1443, that will arrive at 10am, but KLM are acting as though this is impossible, despite the fact I can book the flight on their website.
How do I force them to book this flight for me? I have no interest in sitting in AMS for 8 hours.
Many thanks.
I found an AMS - ABZ flight, on KL, KL 1443, that will arrive at 10am, but KLM are acting as though this is impossible, despite the fact I can book the flight on their website.
How do I force them to book this flight for me? I have no interest in sitting in AMS for 8 hours.
Many thanks.
Sep 26, 2022 | 9:26 am
#2
Original Poster
Join Date: Sep 2004
Location: YUL
Posts: 1,034
As an update, hopefully it will help others.
After going back and forth with KLM on twitter, and them insisting there was no space on KL1443, and that I cannot be booked on it. I literally went through the online "change my flight" process, and sent them screen shots of every stage, including selecting an EC seat and hte payment page. Then my booking was magically changed.
Honestly it was ridiculous, clearly they did not want to move me to this flight, I have no idea why, but the insistence, and strange verbiage, makes me wonder if there is far more at play than availability.
After going back and forth with KLM on twitter, and them insisting there was no space on KL1443, and that I cannot be booked on it. I literally went through the online "change my flight" process, and sent them screen shots of every stage, including selecting an EC seat and hte payment page. Then my booking was magically changed.
Honestly it was ridiculous, clearly they did not want to move me to this flight, I have no idea why, but the insistence, and strange verbiage, makes me wonder if there is far more at play than availability.
Sep 26, 2022 | 9:38 am
#3
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
Johan
Sep 26, 2022 | 9:54 am
#4
Original Poster
Join Date: Sep 2004
Location: YUL
Posts: 1,034
Lord knows, and now both my flights just got cancelled. Ready to throw my hands in the air.
Sep 26, 2022 | 10:07 am
#6
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
KLM and Schiphol seem to be working hand in hand to destroy their reputations for the foreseeable future!
What other options are they offering you this time round?
Johan
Sep 26, 2022 | 10:15 am
#7
Original Poster
Join Date: Sep 2004
Location: YUL
Posts: 1,034
I know exactly what I want, it is available. But they were ridiculously obtuse after they cancelled my initial AMS - GLA flight. When asking for AMS - ABZ they were incredibly unhelpful, until I really forced the issue, politely, but with evidence the flights were there.
On hold now, on the extra special Silver line, which probably has longer waits than the regular one.
Sep 26, 2022 | 10:16 am
#8
Original Poster
Join Date: Sep 2004
Location: YUL
Posts: 1,034
They have offered nothing. I only noticed the cancellation when I looked at the app to get flight times. No email notification, nothing.
Sep 26, 2022 | 10:24 am
#9
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Join Date: Oct 2000
Posts: 14,352
Good luck!
Johan
Sep 26, 2022 | 11:47 am
#12
Original Poster
Join Date: Sep 2004
Location: YUL
Posts: 1,034
Is perfect thank you, it gets me to where I need to be, and without an 8 hour layover in AMS. Before covid that layover was a real treat for me, but no longer.
Sep 26, 2022 | 3:24 pm
#13
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Join Date: Oct 2000
Posts: 14,352
Oct 14, 2022 | 12:02 pm
#14
Original Poster
Join Date: Sep 2004
Location: YUL
Posts: 1,034
Round two of cancellations, on the same trip. Now they cancelled MAN to AMS on November 9th. KL1074. Of course no rebooking tool available, dealing with whoever answers on twitter at this point. Just misses the cut off for compensation too.