EU 261 question
#1
Original Poster




Join Date: May 2018
Posts: 959
EU 261 question
Hi
I’m was supposed to fly in 17 JUL from BLL via AMS and LIN to BRI with an ETA of 14:20. The last leg is operated by ITA but with a KL flight number. Ticket is also booked at KLM.
Today I saw that our last leg (LIN-BRI) got canceled and the new itinerary had a 12 hour layover on LIN with arrival in BRI at 23:10.
I called the PSL and options were very limited. Everything is fully booked. They offered me a BLL-AMs-FCO-BRI route now with ETA 22:55 in BRI but not such lengthy layover so it’s more bearable.
KLM never informed me, I just saw it by coincidence in the app. The agent told me the reason of the cancellation was technical.
question is: am I entitled to EU 261 compensation and if so, for how much per pax on this trip?
I’m was supposed to fly in 17 JUL from BLL via AMS and LIN to BRI with an ETA of 14:20. The last leg is operated by ITA but with a KL flight number. Ticket is also booked at KLM.
Today I saw that our last leg (LIN-BRI) got canceled and the new itinerary had a 12 hour layover on LIN with arrival in BRI at 23:10.
I called the PSL and options were very limited. Everything is fully booked. They offered me a BLL-AMs-FCO-BRI route now with ETA 22:55 in BRI but not such lengthy layover so it’s more bearable.
KLM never informed me, I just saw it by coincidence in the app. The agent told me the reason of the cancellation was technical.
question is: am I entitled to EU 261 compensation and if so, for how much per pax on this trip?
#2
FlyerTalk Evangelist




Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 11,248
Unfortunately, it is all too common that with codeshares the notification chain breaks down...
Re. compensation.
Yes, you are eligible (unless they can prove unavoidable reason for cancellation), for 400 EUR (Type 2 flight), from ITA.
Re. compensation.
Yes, you are eligible (unless they can prove unavoidable reason for cancellation), for 400 EUR (Type 2 flight), from ITA.
#3

Join Date: Sep 2011
Location: Italy
Programs: Flying Blue Platinum
Posts: 31
On 17 July there is a 4-hour strike of Italian air traffic controllers, from 14:00 to 18:00. This must be the reason for the cancellation. Not being ITA's fault, I doubt EU261 compensation would apply.
#5
Original Poster




Join Date: May 2018
Posts: 959
#6
Original Poster




Join Date: May 2018
Posts: 959
Hi
I got an answer from KL and they are claiming they aren’t supposed to compensate as it was the ITA flight was canceled and I have to request compensation there, not KLM.
But my whole trip got rebooked, so all involved flights were changed from BLL-AMS-LIN-BRI to BLL-AMS-FCO-BRI.
Is it true what KL is claiming?
I got an answer from KL and they are claiming they aren’t supposed to compensate as it was the ITA flight was canceled and I have to request compensation there, not KLM.
But my whole trip got rebooked, so all involved flights were changed from BLL-AMS-LIN-BRI to BLL-AMS-FCO-BRI.
Is it true what KL is claiming?
#7
FlyerTalk Evangelist



Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; LH Senator; A3 Silver
Posts: 30,617

