KLM App luggage tracking
Jan 6, 2020, 12:32 pm
#1
Original Poster
Join Date: Nov 2017
Location: GOT
Programs: KL Plat
Posts: 484
KLM App luggage tracking
I noticed for the first time yesterday in the KLM app a luggage tracking option (under my trip, not a separate page you could go directly to) with the wording like you could check where you bags are/have been, I guess similar to what Delta have. It listed the baggage IDs for all checked bags correctly but the status never changed from 'checked in' to anything else. This was flying out of ORD to AMS. In AMS the status was still the same, then another transfer to CDG by which time the tracking option had completely disappeared. The bags all arrived without problem.
Am i just slow or has anyone else seen this and had a status that updated beyond 'checked in'?
Quick Google shows https://blueswandaily.com/klm-launch...n-trial-basis/ so seems like they're still trialling after a year and I was a 'lucky' participant then...
Am i just slow or has anyone else seen this and had a status that updated beyond 'checked in'?
Quick Google shows https://blueswandaily.com/klm-launch...n-trial-basis/ so seems like they're still trialling after a year and I was a 'lucky' participant then...
Jan 6, 2020, 2:42 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,927
I have seen this also for the 1st time recently in the AF app on a long-haul BOG-CDG. But it doesn't seem to be proposed consistently/all routes yet.
Jan 6, 2020, 3:21 pm
#3
Join Date: Oct 2014
Location: Behind the curtain
Programs: Flying Blue, Accor
Posts: 400
Similar experience for me today flying BRS-AMS-FRA. Status never changed beyond “checked in”. For me the button in the app was missing during the transit in AMS but reappeared after arrival in FRA.
Jan 6, 2020, 11:20 pm
#4
Join Date: May 2016
Location: Gothenburg
Programs: Flying blue
Posts: 30
Flew last week and it was the same here, beyond "checked in" never got updated even after I picked up my suitcase at final destination, after 2 transfers and 2 airlines. I am guessing it is a new feature with the updates to come later
Jan 7, 2020, 6:49 am
#5
Join Date: Dec 2015
Programs: FB platinum
Posts: 378
I've had that since several months now on AF domestic flights. It's been a couple months since I last checked a luggage though, but IIRC the status got further than "checked-in" a few times (something like "on the plane"). Great feature, but not very consistent and works on a "best effort" clearly 
Jan 7, 2020, 8:00 am
#6
Join Date: Aug 2017
Location: Somewhere between AMS and ANR
Programs: Hilton Diamond, Marriott Platinum, Hyatt Globalist, United Platinum Premier, AF/KLM Platinum
Posts: 266
Had it on my flight from TRF last Sunday. Worked perfectly. One bag showed up with status "sorted" (amongst other status updates), and that one arrived at the airport. The other bag did not have this status, and decided to overnight at a different airport :P.
Jan 30, 2022, 10:22 am
#7
Join Date: Nov 2013
Location: EDI
Programs: Flying Blue PFL; IHG Rewards Club Diamond; HHonors Silver
Posts: 423
Does anyone know if KLM are planning to get the baggage tracking working properly? Having travelled in the US last year the corresponding apps on Delta and AA have detailed information on bags being loaded onto each flight and also offloaded. However, the KLM one only seems to say the the bags have been checked in and possibly in "the sorter".