Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air France, KLM, and Other Partners | Flying Blue > KLM Flying Dutchman
Reload this Page >

When did KLM communicate about "light" tickets on transatlantic flights?

When did KLM communicate about "light" tickets on transatlantic flights?

Old Jul 6, 2018, 4:41 am
  #1  
Original Poster
 
Join Date: Jan 2011
Location: AMS, MSP, FAR
Programs: Flying Dutchman
Posts: 45
Unhappy When did KLM communicate about "light" tickets on transatlantic flights?

This week I booked AMS<>MSP<>FAR through Expedia. Thinking that the fare included one suitcase.

After some checking it seemed I ended up with a "light" ticket and lugage costs extra.

I can not remember seeing a TV commercial or magazine ad about this new phenomenon. Or I must have been living under a rock.
KLM house collector is offline  
Old Jul 6, 2018, 5:00 am
  #2  
 
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,389
Like, half a year ago? https://news.klm.com/klm-and-air-fra...north-america/
mfkne is offline  
Old Jul 6, 2018, 5:07 am
  #3  
Original Poster
 
Join Date: Jan 2011
Location: AMS, MSP, FAR
Programs: Flying Dutchman
Posts: 45
In the media, so for everybody to know? Not their own website.
KLM house collector is offline  
Old Jul 6, 2018, 6:20 am
  #4  
 
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,289
Originally Posted by KLM house collector
In the media, so for everybody to know? Not their own website.
Why the hell would they advertise this in the media?
Fabo.sk is offline  
Old Jul 6, 2018, 6:33 am
  #5  
Original Poster
 
Join Date: Jan 2011
Location: AMS, MSP, FAR
Programs: Flying Dutchman
Posts: 45
After I made the booking I checked the booking on KLM.com and found the lugage allowance at 0.

Can you imagine those who show up at Schiphol and get confronted with the extra costs for lugage that used to be free?
KLM house collector is offline  
Old Jul 6, 2018, 7:29 am
  #6  
FlyerTalk Evangelist
 
Join Date: Oct 2000
Posts: 14,352
The most recent KL survey I completed (yesterday) included an extra section with a bunch of questions about carry-on luggage. Several of those were about whether I would change my behavior if the first 23 kg checked bag would always be for free. (It would not, in my case).

Johan
johan rebel is offline  
Old Jul 6, 2018, 7:37 am
  #7  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,811
Originally Posted by KLM house collector
I can not remember seeing a TV commercial or magazine ad about this new phenomenon. Or I must have been living under a rock.
Please see:


https://www.telegraph.co.uk/travel/n...nes-low-fares/
https://zakenreis.nl/luchtvaart/koff...ratis-bij-klm/
http://www.welingelichtekringen.nl/e...er-gratis.html
https://www.upinthesky.nl/2017/12/07...-vs-en-canada/
https://www.businessinsider.nl/klm-k...age-vs-canada/
https://www.businesstraveller.com/bu...-baggage-fare/
https://skift.com/2017/12/12/luggage...ss-of-loyalty/
https://skift.com/2018/04/04/one-fal...e-checked-bag/


AF/KL/DL to also introduce new fare structure for Trans-Atlantic flights

Last edited by irishguy28; Jul 6, 2018 at 7:50 am
irishguy28 is offline  
Old Jul 6, 2018, 8:06 am
  #8  
 
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,389
The problem lies with your travel agent who didn't tell you your fare doesn't include a bag. The airline is not at fault here. Presumably you booked via a travel agent to save some money - this is what you get.
mfkne is offline  
Old Jul 6, 2018, 11:47 am
  #9  
Original Poster
 
Join Date: Jan 2011
Location: AMS, MSP, FAR
Programs: Flying Dutchman
Posts: 45
I understand the tactics of the KLM completely. KLM is trying to beat the low cost carriers at their own game.

https://zakenreis.nl/luchtvaart/koff...ratis-bij-klm/
I have had the pleasure of speaking mr. Kreulen at his KLM HQ office. Very delightful conversation.

No worries. I will keep flying KLM. Osaka is next.

I entered this topic just because I encountered something that was new to me. That's all.Thanks for replying.
KLM house collector is offline  
Old Jul 6, 2018, 11:52 am
  #10  
FlyerTalk Evangelist
 
Join Date: Jun 2013
Posts: 17,596
It wasn't made clear by Expedia (your travel agent) as you were booking?
Just one more reason to exercise caution when booking through Expedia.
Or to avoid them altogether.
rickg523 is offline  
Old Jul 6, 2018, 12:18 pm
  #11  
Original Poster
 
Join Date: Jan 2011
Location: AMS, MSP, FAR
Programs: Flying Dutchman
Posts: 45
Expedia said "lugage included", KLM said "not"

I complained and will be refunded after the trip is made. Confirmed by email.

Fargo here I come ;- )
KLM house collector is offline  
Old Jul 6, 2018, 12:25 pm
  #12  
FlyerTalk Evangelist
 
Join Date: Jun 2013
Posts: 17,596
Originally Posted by KLM house collector
Expedia said "lugage included", KLM said "not"

I complained and will be refunded after the trip is made. Confirmed by email.

Fargo here I come ;- )
QED.
Avoid Expedia. Even hotel bookings get messed up. The property can usually make it right, but still. Have never seen this with booking.com (I only book air directly with the carrier after researching on matrix or google flights)
Good job on following up. Hope you actually see the money.
Happy travels wherever you roam.
rickg523 is offline  
Old Jul 6, 2018, 11:44 pm
  #13  
 
Join Date: Nov 2011
Programs: FlyingBlue Plat
Posts: 500
Originally Posted by KLM house collector
"About 15 per cent of our intercontinental passengers travel without a [checked-in] suitcase. They will therefore pay less" (Zon 15 procent van de intercontinentale passagiers reist zonder koffer. Zij gaan dus minder betalen.)

I am sure these 15 per cent are exactly those passengers that use, for their travel, an economy class seat, a Saturday-night stay, no cancellation, and no change possibility - which is incidentally also what comes with the ticket without a suitcase.

For some reason, I was hopeful that KLM would be more upfront about the desire to nickel-and-dime the customers
ok986 is offline  
Old Jul 7, 2018, 1:12 am
  #14  
FlyerTalk Evangelist
 
Join Date: Oct 2000
Posts: 14,352
Originally Posted by ok986
"About 15 per cent of our intercontinental passengers travel without a [checked-in] suitcase"

I am sure these 15 per cent are exactly those passengers that use, for their travel, an economy class seat, a Saturday-night stay, no cancellation, and no change possibility - which is incidentally also what comes with the ticket without a suitcase.
Not all.

I travel longhaul without a checked-in suitcase, in J (I think that comes with two free checked bags?). I don't include a Saturday night just to keep costs Down, and ticket conditions vary.

And no, I do not drag steamer trunks on board, nor wheely bags. I carry on what I can comfortably carry.

Johan
irishguy28 likes this.
johan rebel is offline  
Old Jul 7, 2018, 3:16 am
  #15  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,811
I have also made many transatlantic trips in J without checking luggage in either direction...but you would expect nothing less on a mileage running forum, toch?
irishguy28 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.