When did KLM communicate about "light" tickets on transatlantic flights?
Jul 6, 2018, 4:41 am
#1
Original Poster
Join Date: Jan 2011
Location: AMS, MSP, FAR
Programs: Flying Dutchman
Posts: 45
When did KLM communicate about "light" tickets on transatlantic flights?
This week I booked AMS<>MSP<>FAR through Expedia. Thinking that the fare included one suitcase.
After some checking it seemed I ended up with a "light" ticket and lugage costs extra.
I can not remember seeing a TV commercial or magazine ad about this new phenomenon. Or I must have been living under a rock.
After some checking it seemed I ended up with a "light" ticket and lugage costs extra.
I can not remember seeing a TV commercial or magazine ad about this new phenomenon. Or I must have been living under a rock.
Jul 6, 2018, 5:00 am
#2
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
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Like, half a year ago? https://news.klm.com/klm-and-air-fra...north-america/
Jul 6, 2018, 6:33 am
#5
Original Poster
Join Date: Jan 2011
Location: AMS, MSP, FAR
Programs: Flying Dutchman
Posts: 45
After I made the booking I checked the booking on KLM.com and found the lugage allowance at 0.
Can you imagine those who show up at Schiphol and get confronted with the extra costs for lugage that used to be free?
Can you imagine those who show up at Schiphol and get confronted with the extra costs for lugage that used to be free?
Jul 6, 2018, 7:29 am
#6
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
The most recent KL survey I completed (yesterday) included an extra section with a bunch of questions about carry-on luggage. Several of those were about whether I would change my behavior if the first 23 kg checked bag would always be for free. (It would not, in my case).
Johan
Johan
Jul 6, 2018, 7:37 am
#7
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https://www.telegraph.co.uk/travel/n...nes-low-fares/
https://zakenreis.nl/luchtvaart/koff...ratis-bij-klm/
http://www.welingelichtekringen.nl/e...er-gratis.html
https://www.upinthesky.nl/2017/12/07...-vs-en-canada/
https://www.businessinsider.nl/klm-k...age-vs-canada/
https://www.businesstraveller.com/bu...-baggage-fare/
https://skift.com/2017/12/12/luggage...ss-of-loyalty/
https://skift.com/2018/04/04/one-fal...e-checked-bag/
AF/KL/DL to also introduce new fare structure for Trans-Atlantic flights
Last edited by irishguy28; Jul 6, 2018 at 7:50 am
Jul 6, 2018, 8:06 am
#8
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,401
The problem lies with your travel agent who didn't tell you your fare doesn't include a bag. The airline is not at fault here. Presumably you booked via a travel agent to save some money - this is what you get.
Jul 6, 2018, 11:47 am
#9
Original Poster
Join Date: Jan 2011
Location: AMS, MSP, FAR
Programs: Flying Dutchman
Posts: 45
I understand the tactics of the KLM completely. KLM is trying to beat the low cost carriers at their own game.
https://zakenreis.nl/luchtvaart/koff...ratis-bij-klm/
I have had the pleasure of speaking mr. Kreulen at his KLM HQ office. Very delightful conversation.
No worries. I will keep flying KLM. Osaka is next.
I entered this topic just because I encountered something that was new to me. That's all.Thanks for replying.
https://zakenreis.nl/luchtvaart/koff...ratis-bij-klm/
I have had the pleasure of speaking mr. Kreulen at his KLM HQ office. Very delightful conversation.
No worries. I will keep flying KLM. Osaka is next.
I entered this topic just because I encountered something that was new to me. That's all.Thanks for replying.
Jul 6, 2018, 12:25 pm
#12
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Join Date: Jun 2013
Posts: 18,928
Avoid Expedia. Even hotel bookings get messed up. The property can usually make it right, but still. Have never seen this with booking.com (I only book air directly with the carrier after researching on matrix or google flights)
Good job on following up. Hope you actually see the money.
Happy travels wherever you roam.
Jul 6, 2018, 11:44 pm
#13
Join Date: Nov 2011
Programs: FlyingBlue Plat
Posts: 512
I am sure these 15 per cent are exactly those passengers that use, for their travel, an economy class seat, a Saturday-night stay, no cancellation, and no change possibility - which is incidentally also what comes with the ticket without a suitcase.
For some reason, I was hopeful that KLM would be more upfront about the desire to nickel-and-dime the customers
Jul 7, 2018, 1:12 am
#14
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Join Date: Oct 2000
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"About 15 per cent of our intercontinental passengers travel without a [checked-in] suitcase"
I am sure these 15 per cent are exactly those passengers that use, for their travel, an economy class seat, a Saturday-night stay, no cancellation, and no change possibility - which is incidentally also what comes with the ticket without a suitcase.
I am sure these 15 per cent are exactly those passengers that use, for their travel, an economy class seat, a Saturday-night stay, no cancellation, and no change possibility - which is incidentally also what comes with the ticket without a suitcase.
I travel longhaul without a checked-in suitcase, in J (I think that comes with two free checked bags?). I don't include a Saturday night just to keep costs Down, and ticket conditions vary.
And no, I do not drag steamer trunks on board, nor wheely bags. I carry on what I can comfortably carry.
Johan
Jul 7, 2018, 3:16 am
#15
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I have also made many transatlantic trips in J without checking luggage in either direction...but you would expect nothing less on a mileage running forum, toch?