How generous is KLM with compensation?
Sep 17, 2016, 7:52 am
#18
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
There is no such thing as "EU 261 HQ". The national enforcement bodies do not get involved. If you need assistance, you would either require the services of one of the specialised claims agents (and the person upthread that reports no success having used one after 19 months is probably going to end up disappointed - they do not pursue everything to the bitter end, and if they've not managed to get money after this long then it is looking unlikely they will be successful), or bring a case in the (small claims) courts.
And I would advise against lumping two separate, unrelated claims in the one letter. Better to tackle the broken seat compensation first - and then, once that is resolved, move onto the EC261/2004 issue.
And I would advise against lumping two separate, unrelated claims in the one letter. Better to tackle the broken seat compensation first - and then, once that is resolved, move onto the EC261/2004 issue.
I have seen several posts in the BAEC threads mentioning "apply for EU 261".There has to be some body somewhere if a rule/law was created.
Sep 18, 2016, 12:45 am
#21
Join Date: Apr 2015
Posts: 190
I had a really cheap ticket! C$1586 (~1070 Euros) from YYZ-MUC in biz class, round trip. I don't think my ticket was a whole lot more than an economy ticket. 
I sent a new request for compensation to DL per the FB team for the broken AVOD/seat.
I also submitted a new claim to KL for EC261. We'll see what happens.
I sent a new request for compensation to DL per the FB team for the broken AVOD/seat.
I also submitted a new claim to KL for EC261. We'll see what happens.
Sep 18, 2016, 7:26 am
#22
Join Date: Sep 2014
Programs: Flying Blue Plat, Air Europa Silver, IHG Plat, Accor Plat
Posts: 1,011
I have seen this happen before. They probably are not "keen" on offering miles as they rarely do it proactively: they will however respond to a nudge from your side.
Sep 18, 2016, 10:47 am
#23
Join Date: Sep 2010
Location: AMS
Posts: 198
How generous is KLM with compensation?
Yep, 7.500. So I would say not generous at all. I will call them tomorrow and ask if I can yell and randomly accuse KLM staff on duty for a mere 7.500 miles...
Sep 18, 2016, 5:09 pm
#24
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
Well, last week, I got yelled at by a KLM flight attendant because I tried to open the unlocked toilet door. Apparently she was on it, found me at my seat a good 10 minutes later and started yelling and accusing me of sexual harassment. Totally unheard of, the purser intervened, was great and made sure KLM Customer services would be in contact with me. They did: a lot of sorries, we value your business, the flight attendant will need to explain her behaviour to her manager, etc...and...I got 7500 miles...
Yep, 7.500. So I would say not generous at all. I will call them tomorrow and ask if I can yell and randomly accuse KLM staff on duty for a mere 7.500 miles...
Yep, 7.500. So I would say not generous at all. I will call them tomorrow and ask if I can yell and randomly accuse KLM staff on duty for a mere 7.500 miles...
Sep 18, 2016, 7:56 pm
#25
Join Date: Oct 2015
Location: Asia
Programs: FB Platinum
Posts: 186
not sure what you're reading, but from here he says "i tried to open the UNLOCKED toilet door", which would've been perfectly normal.
Sep 18, 2016, 8:11 pm
#26
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Mixing and mingling a request for EC 261/2004 compensation with a request for a customer service gesture (which is not compensation because it is not required or provided for either by law or contract) is a mistake.
Make your EC 261/2004 claim for delay/cancellation compensation. Keep it simple and make it to KL as the operating carrier.
Make your request for a customer service gesture to DL as the NA agent for KL. Keep it reasonable. The difference between J & Y is not going to happen. Period. The people reading your request will get a good laugh and ignore it.
For others, if the carrier does not pay as required, you do have a remedy. You may sue in an appropriate court. You may also file a complaint with the appropriate National Enforcement Bureau (NEB). But, the latter do not handle individual cases for passengers and frankly do not do much of anything anyway.
In the other example in this thread, it may well be that the arrival at the final ticketed destination was not that great, even though the arrival at the connection point was. We don't know.
Just because one passenger has trouble does not mean that you will.
Make your EC 261/2004 claim for delay/cancellation compensation. Keep it simple and make it to KL as the operating carrier.
Make your request for a customer service gesture to DL as the NA agent for KL. Keep it reasonable. The difference between J & Y is not going to happen. Period. The people reading your request will get a good laugh and ignore it.
For others, if the carrier does not pay as required, you do have a remedy. You may sue in an appropriate court. You may also file a complaint with the appropriate National Enforcement Bureau (NEB). But, the latter do not handle individual cases for passengers and frankly do not do much of anything anyway.
In the other example in this thread, it may well be that the arrival at the final ticketed destination was not that great, even though the arrival at the connection point was. We don't know.
Just because one passenger has trouble does not mean that you will.
Sep 19, 2016, 8:18 pm
#27
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
Sep 21, 2016, 3:48 am
#28
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
No response from KL on EC261 compensation. Guess I'm supposed to write to DL for that too. Very unimpressed with how this airline handles its customer service.
Never thought I'd say this, but Star Alliance could show them a thing or two.DL offered me 15K miles for the broken seat/AVOD on my KL flight. Very disappointed as Skypesos are useless to me. Can never seem to find any availability for reward tickets. Would I be out of order to ask for cash compensation instead?
Sep 21, 2016, 3:52 am
#29
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,749
You can ask, but I doubt they would entertain such a request (the value of 15k miles is probably only a few pennies, anyway). Offering vouchers or miles is the usual recovery in such situations. Airlines don't willingly hand out cash.
Sep 21, 2016, 2:13 pm
#30
Join Date: Mar 2004
Location: AMS
Programs: FB plat for life
Posts: 316
We landed 4h10m late, probably another 10 mins to the gate. No connection as I didn't go to MUC until 2 days later.
No response from KL on EC261 compensation. Guess I'm supposed to write to DL for that too. Very unimpressed with how this airline handles its customer service. Never thought I'd say this, but Star Alliance could show them a thing or two.
DL offered me 15K miles for the broken seat/AVOD on my KL flight. Very disappointed as Skypesos are useless to me. Can never seem to find any availability for reward tickets. Would I be out of order to ask for cash compensation instead?
No response from KL on EC261 compensation. Guess I'm supposed to write to DL for that too. Very unimpressed with how this airline handles its customer service.
Never thought I'd say this, but Star Alliance could show them a thing or two.DL offered me 15K miles for the broken seat/AVOD on my KL flight. Very disappointed as Skypesos are useless to me. Can never seem to find any availability for reward tickets. Would I be out of order to ask for cash compensation instead?
Good luck