Website login problem
#1
Original Poster
Join Date: Nov 2015
Programs: hilton, hyatt, ihg, accor, best western, marriott, starwood
Posts: 74
Website login problem
Hi,
I go to klm.com and i click flying blue link in navigation. there is no login link on top. when i click award booking, the page has a blank section on top because it is supposed to log me in but it's not log me in. Do anyone see this problem? or it's just me? i do have my popup and java enabled to accept popup.
I go to klm.com and i click flying blue link in navigation. there is no login link on top. when i click award booking, the page has a blank section on top because it is supposed to log me in but it's not log me in. Do anyone see this problem? or it's just me? i do have my popup and java enabled to accept popup.
#5
Join Date: Mar 2008
Location: Glaschu
Programs: FB Platinum for Life; BAEC Gold Guest List; Accor Gold.
Posts: 2,549
Lately, I have been unable to log on to KLM using IE (11), as the Captcha check box does not appear. But I can log in using Firefox.
I find that more and more website designers/programmers are becoming 'lazy' these days - it's all to easy now to blame IE (or Chrome) for being non-standard. These guys should man up to the task: websites should work with whatever browser the users prefer ... and they should be tested!
-- Henry
I find that more and more website designers/programmers are becoming 'lazy' these days - it's all to easy now to blame IE (or Chrome) for being non-standard. These guys should man up to the task: websites should work with whatever browser the users prefer ... and they should be tested!
-- Henry
#6
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,414
It also a lot of the times depend on which extensions you have installed, what cookies are stored on your pc and many more factors, so even if a someone will test the website functionality for a week he will not be able to detect an issue an end user will see after doing some sequence of actions etc.
#8
Join Date: Nov 2013
Location: EDI
Programs: Flying Blue PFL; IHG Rewards Club Diamond; HHonors Silver
Posts: 423
Especially as Captcha is blocked in China, which is a relatively major market. This makes login impossible unless you have a LinkedIn account (Facebook and Twitter are also blocked). I have asked KLM about this over the past six months and they just say that they are working on it.
#9
Join Date: Mar 2008
Location: Glaschu
Programs: FB Platinum for Life; BAEC Gold Guest List; Accor Gold.
Posts: 2,549
Today, there is no "Log In" button appearing at all on the KLM home page (neither in IE 11 nor in Firefox)!
No (easy) way to access my account. So I tried going through the "Flying Blue" link button, via the various options to get to "Book an Award," at which stage I was presented with some gobbledegook in Korean!
Tried changing country/language, but to no avail. In the end, I had to login via the Air France site. All to get an option for a GLA-BKK r/t in J, going out via Shanghai (33+ hours) and back via Jakarta (29+ hours) for 200,000 miles.
Hrmmph.
-- Henry
No (easy) way to access my account. So I tried going through the "Flying Blue" link button, via the various options to get to "Book an Award," at which stage I was presented with some gobbledegook in Korean!
Tried changing country/language, but to no avail. In the end, I had to login via the Air France site. All to get an option for a GLA-BKK r/t in J, going out via Shanghai (33+ hours) and back via Jakarta (29+ hours) for 200,000 miles.
Hrmmph.
-- Henry
#11
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,797
maybe they just wanted you to check in at the airport....
http://www.flyertalk.com/forum/klm-f...ort-check.html
http://www.flyertalk.com/forum/klm-f...ort-check.html
#12
Join Date: Feb 2013
Location: MAN
Programs: FB Gold
Posts: 291
Especially as Captcha is blocked in China, which is a relatively major market. This makes login impossible unless you have a LinkedIn account (Facebook and Twitter are also blocked). I have asked KLM about this over the past six months and they just say that they are working on it.
Not an IE or Chrome issue, but seems the Captcha is blocked by the "Great Firewall" I was forced to use VPN
China is one of their big markets !
#13
Join Date: May 2009
Location: AMS
Posts: 2,067
The login links at the top are loaded asynchronously -- sometimes they're a little sluggish and you need to just wait a bit.
Otherwise, try logging in on this page: https://www.klm.com/ams/account/secu...eSummaryFB.htm
Otherwise, try logging in on this page: https://www.klm.com/ams/account/secu...eSummaryFB.htm
#14
Join Date: Nov 2013
Location: EDI
Programs: Flying Blue PFL; IHG Rewards Club Diamond; HHonors Silver
Posts: 423
It does seem that KLM are thoroughly disinterested in finding an alternative mechanism.
#15
Join Date: Mar 2008
Location: Glaschu
Programs: FB Platinum for Life; BAEC Gold Guest List; Accor Gold.
Posts: 2,549
I work in IT (though not website stuff) and I really understand how difficult it is to keep up with manufacturer-driven changes ...
But, hey! These so-called IT experts are paid good wages: if they don't (or can't) do their job, fire them! There are plenty of good programmers around who can really do the stuff (those who can read instructions, guidelines, etc), and who are prepared to test their software before releasing it.
Is this the beginning of the End of the West? "I have a piece of paper that says I can write software." So, pay me €70,000* per annum and I'll screw your system. Or: "I don't have a piece of paper, but I have all these references ..." Pay me €50,000* and I'll get the job done!
Wake up, world! Why are we still servants to the system? (The system that tells us that idiots are clever, and that those who have economics degrees are the best bankers.)
-- Henry
* Actual values chose at random - representative for the sake of argument.