Middle Name Error
Oct 31, 2011 | 8:58 am
#1
Original Poster
Join Date: Apr 2008
Location: Bridport, Dorset
Programs: Mucci, BA Blue, Hilton Gold, Virgin Red
Posts: 2,359
Middle Name Error
Hi there,
My colleague at work has booked with KLM to Cape Town.
He booked via Expedia and the confirmation showed the names like this:
PAUL BOOKER
MARY BOOKER
DANIEL BOOKER
When he logged in to KLM to add his "Advance Passenger Data" it showed as
PAUL ANDREW BOOKER
MARY JANE BOOKER
DANIEL MATTHE BOOKER - of course, this should be "Matthew".
He doesn't think he mistyped but of course it is a possibility.
Should he call KLM and alert them to this and possible charges, or just go to the airport? All the first names and surnames are correct btw.
Thanks for your help.
My colleague at work has booked with KLM to Cape Town.
He booked via Expedia and the confirmation showed the names like this:
PAUL BOOKER
MARY BOOKER
DANIEL BOOKER
When he logged in to KLM to add his "Advance Passenger Data" it showed as
PAUL ANDREW BOOKER
MARY JANE BOOKER
DANIEL MATTHE BOOKER - of course, this should be "Matthew".
He doesn't think he mistyped but of course it is a possibility.
Should he call KLM and alert them to this and possible charges, or just go to the airport? All the first names and surnames are correct btw.
Thanks for your help.
Oct 31, 2011 | 9:34 am
#2
Join Date: Aug 2008
Location: Geneva
Programs: AFKL Plat for life, LX FTL for life and now also BA Blue for life
Posts: 7,384
This will in all likelihood not be a problem.
The first name matches, middle names are rare on reservations anyway.
I have had typo's and mistakes with first and middle name and never had an issue. The last name and first few letters of the first name are what matters.
If you call KLM they will refer you to Expedia who might issue new tickets for the full cost of reissue!
Aside: can he edit the APD at klm.com? You can't edit first and last names but might be able to edit/correct/delete a middle name.
The first name matches, middle names are rare on reservations anyway.
I have had typo's and mistakes with first and middle name and never had an issue. The last name and first few letters of the first name are what matters.
If you call KLM they will refer you to Expedia who might issue new tickets for the full cost of reissue!
Aside: can he edit the APD at klm.com? You can't edit first and last names but might be able to edit/correct/delete a middle name.
