Mods,
If this doesnt belong here, please feel free to move it to its correct location. I am still fairly new here but learning how it works.

I wanted to share a feel good story with regards to B6 yesterday.


My wife and I were flying to IAD on #1253. It was cancelled due to the Noreaster on Monday so it was a packed full flight. We got to Boston-Logan at 615am for our 805am flight. So while sitting there, watching the sun rise and planes get de iced we boarded late due to the flight coming in from SEA a little late. Got everyone boarded and locked the cabin door and the crew did their safety presentation and the pilot and FO did their preps up front. WE were at the gate for 20 minutes after boarding then we started to back us up onto the Apron/Taxiway. Got us straightened out and we started to roll down. Stopped 2 minutes later and we sat there for another 20 mins or so. Our Capt came in and informed there was something wrong with one of the flaps to help get the plane some lift. And they were trying to figure it out. So we stayed there and then came the news that we had to go back to the gate and have the tech ops crew take a look at this. So back to the gate we go. We got there and sat and watched some TV meanwhile. Later on about 20 mins or so, heard the pilot talking to Deb, our FA up front about whats going on and something about give them the option for free movies or something to that matter. Thats when I knew we werent going anywhere for awhile. about 10 mins later he came back out and asked all of us how many of us would like some donuts. Sure enough he went out to DD in the Terminal C and brought back something like 7-8 dozen donuts and the FA started handing them out. I was actually surprised at the calmness of the passengers as no one seemed to be upset considering some of them were from the canceled flight on Monday. So we were there for another 30 mins or so and then they finally announced that we were going to have to de board and head down to the other side of Term C at Logan as they were bringing us another plane out of the hanger there. Got to the other gate and waited there for 25 mins or so, finally got everyone boarded and then they had to de ice our plane. We finally got out of BOS around 1045am and landed at IAD about 1215PM. Late but everyone was pleased and no one seemed to be upset at the delays. How could they, it was a tech issue.
so today checked email when we were at IAD heading back to BOS and got an email from B6 with a $50 credit for each of us towards our next flight. I only got that once before when we landed at JFK one sunday evening and they had us taxi around for an hour and gave me a $50 credit voucher.

Overall I thought the pilot went out of his way to bring donuts for everyone on the plane, kept us informed the entire time on what was going on and then getting the voucher from Jetblue today. just throughly impressed me with how it was handled and just confirmed for me even more how much this airline beleives in customer satisfaction.
Congrats to the crew and pilot and FO on Flight 1253 BOS-IAD on Tues morning.
thank you so much.^^^

Wow. World's longest paragraph.

Also, compliments to the passengers for staying calm (although I suspect the TV helped ).

I am defintely not one of the best writers trying to tell a story on a computer, thats for sure

Well, I think you did a fine job - I really enjoyed hearing about your experience. ^

I'm not sure how many airlines besides Southwest and JetBlue make it a standard practice to reach out and compensate people who were on flights that experienced major delays, without waiting for the passengers to ask. This is the gold standard of customer service.

B6 customer service can be pretty good.

Once on a very delayed UA EWR to ORD flight, with only a handful of pax still aboard (most left), the Captain came out, apologized for the weather delay and asked folks to spread out-- including into the First Class cabin if desired.

There was a sudden rush to the front of plane.

On United I've had delays on ORD-LGA and then been compensated with bonus miles under their Business1 guarantee. They reached out and compensated me.

Though it's been awhile and I have no idea if this still exists.

But I just wanted to point out that this is not completely new.

Thank you for the nice story. It's nice to see and hear of our customers getting taken care of. It's not new but it is nice to know that some airlines and crews will go out of their way to help the customers. I was on a NW flight that was delayed out of BOS a few months ago. It took 1hr to get deiced, then the ground crew pulled the external power (APU busted) and it messed up the avionics in the flight deck so we had to gate return. The captain on that flight was great and offered to go and get food or coffee for anybody that wanted it.