Thank you for the nice story. It's nice to see and hear of our customers getting taken care of. It's not new but it is nice to know that some airlines and crews will go out of their way to help the customers. I was on a NW flight that was delayed out of BOS a few months ago. It took 1hr to get deiced, then the ground crew pulled the external power (APU busted) and it messed up the avionics in the flight deck so we had to gate return. The captain on that flight was great and offered to go and get food or coffee for anybody that wanted it.