Why is 1-800-JETBLUE still hanging up on callers???
Mar 20, 2007, 2:33 pm
#31
A FlyerTalk Posting Legend
Original Poster
Join Date: Mar 2001
Posts: 55,189
Hey Analise! I'm glad the bag was found, too. Good work on being proactive, especially when you were being given the run-around.
The bright side is that, at least, your bag found its way home quicker than some JetBlue passengers did who were caught up in any one of their recent meltdowns!
The bright side is that, at least, your bag found its way home quicker than some JetBlue passengers did who were caught up in any one of their recent meltdowns!
Mar 20, 2007, 2:37 pm
#32
A FlyerTalk Posting Legend
Original Poster
Join Date: Mar 2001
Posts: 55,189
Not even close with Jetblue. Relying on part-time homebodies is a bad business model; we just saw it fail during two rather small storms at least small for the NY area. If they were smart, they'd dump the idea and get a first-class service operation going.
Mar 20, 2007, 4:06 pm
#33
Join Date: Dec 2006
Programs: SkyMiles Silver, OnePass Gold, AAdvantage Gold, AS, NW, US, UA, LH
Posts: 347
I'm sorry, I just think this rant about the home based customer service people has reach all time absurdity.
I sit here shaking my head in disbelief as I read this, what is the deal?
Analise - Have you ever had to deal with US Airways people in Manilla? You have no idea how good it is at jetBlue until you've spent an hour on the phone with the call center in Manilla or El Salvador. TRUST ME!
Oh, Delta Airlines, March 16th, cxld EWR CVG at 6:00AM, waited two hours to speak to somebody in India who said, "Let me transfer you to the reissue desk, we can't do that here."
I'm seriously starting to question whether you have been put up to this by another airline or by the Indian Business Development Resource Group.
I sit here shaking my head in disbelief as I read this, what is the deal?
Analise - Have you ever had to deal with US Airways people in Manilla? You have no idea how good it is at jetBlue until you've spent an hour on the phone with the call center in Manilla or El Salvador. TRUST ME!
Oh, Delta Airlines, March 16th, cxld EWR CVG at 6:00AM, waited two hours to speak to somebody in India who said, "Let me transfer you to the reissue desk, we can't do that here."
I'm seriously starting to question whether you have been put up to this by another airline or by the Indian Business Development Resource Group.
Mar 20, 2007, 5:06 pm
#35
Join Date: Dec 2006
Programs: SkyMiles Silver, OnePass Gold, AAdvantage Gold, AS, NW, US, UA, LH
Posts: 347
Yes, that would be a treat. I always look forward to more opportunities to patiently explain that I can fly into LaGuardia OR Newark, I'm not looking for a flight from LaGuardia to Newark (and certainly not via Charlotte).
My favorite is when I have to engage in email correspondence with people in India, I always have to re-read everything three times and try to figure out what they mean, I know its English but it doesn't always make any sense.
My favorite is when I have to engage in email correspondence with people in India, I always have to re-read everything three times and try to figure out what they mean, I know its English but it doesn't always make any sense.
Mar 20, 2007, 5:09 pm
#36
Suspended
Join Date: Dec 2005
Posts: 9,916
Mar 20, 2007, 9:59 pm
#38
Join Date: Nov 2006
Location: Orlando, FL
Programs: Marriott Titanium, Hilton Diamond, United Airlines Gold
Posts: 333
At home
Think whatever you like; you're entitled. An airline's customer service run by part-timers in SLC who work only 24 hours/week out of their homes is as Mom-and-Pop as you can get. I'm entitled to think that and it is as appropriate as your point of view. I now have more respect for Indian call centers. And I can't believe I just admitted that but it's now true. 
Give me professionals at a call center than a bunch of home-bodies ANYDAY. ^
Give me professionals at a call center than a bunch of home-bodies ANYDAY. ^Regards, and pleasant travels.
Please be advised I am posting this on my personal behalf, it is not an official posting from JetBlue.
Mar 20, 2007, 10:04 pm
#39
Suspended
Join Date: Dec 2005
Posts: 9,916
Mar 21, 2007, 10:56 am
#40
Join Date: Sep 2005
Posts: 42
Think whatever you like; you're entitled. An airline's customer service run by part-timers in SLC who work only 24 hours/week out of their homes is as Mom-and-Pop as you can get. I'm entitled to think that and it is as appropriate as your point of view. I now have more respect for Indian call centers. And I can't believe I just admitted that but it's now true. Give me professionals at a call center than a bunch of home-bodies ANYDAY. ^
Give me professionals at a call center than a bunch of home-bodies ANYDAY. ^I realize that I'm probably not going to change your mind about this. People believe what they want to. I am a former JetBlue res agent. I've also worked in other call centers as well. Just because some of the B6 res agents work from home doesn't make them any less professional than the agents working from a res center. Additionally, while some agents do work part time, there are many agent that work full time. There was one agent I knew that was listed as part time. She worked over 80 hours a week by picking up extra shifts. The agents working from home have a time when their shift begins and a time when it ends. They have to be constantly taking calls during that time. They have a supervisor directly over them that records calls, monitors what time they start and end their shift, and even their pee breaks. JetBlue Res agents are not flipping pancakes and getting their kids ready for school as they are making flight reservations. The only benefits to working from home is that agents don't have to commute to the Salt Lake office (and yes, they can wear their bunny slippers). I know some agents that like to work from the Salt Lake Office but I always prefered to work from home because of all of the background noise in the call center. The reason I quit working for JetBlue was because I had a baby and my hours were such that I did not have a babysitter.
Mar 21, 2007, 2:09 pm
#41
Join Date: Dec 2006
Programs: SkyMiles Silver, OnePass Gold, AAdvantage Gold, AS, NW, US, UA, LH
Posts: 347
I can not imagine that anything anybody can say will make the person happy. I am just very sorry that this person didn't have the pleasure of speaking to some of the off-shore call centers where they are certifiably inept (and lack any basic training) 
Mar 24, 2007, 11:42 am
#42
Join Date: Apr 2006
Programs: jetBlue TrueBlue, Marriott Rewards, Hilton Honors Diamond
Posts: 2,164
A call center in Scotland? Will one of the requirements be: Must be plastered before logging on to take calls.
Mar 24, 2007, 11:57 am
#43
Join Date: Jun 2006
Location: Northern New Jersey
Programs: OnePass, AAdvantage, TrueBlue, HHonors
Posts: 2,709
Mar 24, 2007, 3:22 pm
#45
Join Date: Apr 2006
Programs: jetBlue TrueBlue, Marriott Rewards, Hilton Honors Diamond
Posts: 2,164
Oh man do I need to start putting disclaimers on my jokes. My heritage includes Scottish and Irish. So I am talking about my own family members, there is no real need to get all offended and bothered about a simple joke.