I have a flight on Sunday, and am not going to do any better than plain old Mosaic this year. Without the benefit of free EMS, I have no interest in even making sure I achieve that. Since I already booked this flight, I'm in EMS at no additionsl cost. I'd love to change my booking to credit to AA, as I'll be focusing on that now. Do you think I can do that without losing my EMS seat that I already reserved? I have a few more flights in the coming weeks in the same situation.

If I were you, I'd wait to change your frequent flier to AA until after you check-in for each flight. That way you don't have to worry about EMS somehow being stripped, along with priority check-in, boarding & baggage.

FWIW, I think there will be a ton of Mosaic Tier 1 crediting their upcoming flights to AA instead. There's very little benefit that Mosaic offer besides free EMS seating (benefit now removed until check-in and same as AA elites), free booze (apparently downgraded to one drink) and the Mosaic phone line. Getting AA Gold would arguably give better benefits to most Mosaic Tier 1.

I just looked on the app and under Mosiac benefits it still says:Beer, Wine & Liquor

Free inflight alcoholic drinks for Mosaic member (21+).

I read it as only the non-Mosaic pick your perk menu has a single drink as an option.

Wondering if they will take away the unwritten companion drink benefit or if that will stay…

Website says in small print that if you qualified in 2022 for 2023 Mosaic, it's valid through 12/31/23. But it doesn't say how that relates to the 4 tiers. Would that automatically be Tier 4? This is all so confusing! I've been traveling a ton to a Delta hub this year but there are too many business travelers at that airport for me to benefit from Delta so I'm thinking of going all in on AA in 2024.

Your answer is right here https://www.jetblue.com/trueblue/more-ways-to-mosaic

Has anyone flown recently? Have tile redemptions started? Are big spenders choosing to board in Group 2 already?

It doesn't start until the 10th of May.

Will tomorrow’s outage be followed by outrage? I will join in if the points per dollar of fare increase.

Just my luck. I have B6 flight this weekend. Guess I shouldn't expect overhead bin space.

Well, if you didn't book Basic, and you're on a domestic flight, there is guaranteed space for your carry-on or you get a $25 credit. They've quietly added this policy. (and I bet that they will eventually quietly remove it too once they've paid out too much)

https://www.jetblue.com/help/carry-o...-bag-guarantee

Any chance whatsoever that the new system will allow us to actually book AA flights through trublue program? ;)

so the site says i have unlocked 2 perks.

i picked 1.

if i try to pick another it wants me to swap the one i picked.

anyone experience this?

Each time you reach a new tile milestone in the new year, you’ll have the chance to either:

• keep the current perk (which extends it through the end of the following year) 
• swap it for a different perk (which will be valid through the end of the following year).

If you choose to replace the current perk, it will expire the day you select the new one. 

Please note that Perks You Pick must be extended or replaced in order of their initial selection.

--

It is a part of the program. If for instance you selected 20 tile points, you can select 20 tile points again to use through 2024. I selected the 20 tiles one twice which generated 40 extra tiles which then put the total over 100 tiles which opened up another perk to choose 15,000 bonus points. It is a bit unclear though if you don't select the same one twice, I would assume the 20 tile points stay and the new one is selected--though the wording seems to indicate the first one is taken away.

The September flights I was watching are priced the same this morning as before. Whew!

I don't think this is supposed to work that way. I selected the 20 tile perk and closed the modal window. I wasn't able to select it again and am only limited to the remaining perks.

EDIT: Never mind I was able to extend it using the "Pick a Perk" button.

Its one tile for every $100 spent on B6 or AA correct? So if you have spent over $5k on flights up to May 10th you should be the first tier of Mosaic? Am I missing something?

Pretty Impressed I was able to reach a chat agent within 5 mins on the roll-out day. Found out tiles earned by jetblue spend are not counted until you complete travel (didnt see that anywhere).

Yes. Wouldn't make sense to count them before travel occurred. People could just book a bunch of refundable tickets, get status and then cancel the flights.

It doesn't look like I received credit for a B6 flight booked through AA

Cool. Thanks. Didn't realize this.

I suspect its higher probability that I have to walk to the back of the plane for overhead bin space (I am seated right behind EMS seats)

I flew right before and right after rollout. I also had an easy time using the Mosaic phone line. My return flight was boarded manually. My mom had trouble tracking my flight on the app but it worked fine for me.

Was it within the past week or so? I'm willing to bet that the new system changeover caused some tickets to be stuck in limbo. I flew on 5/5 and it still hasn't credited to AA yet.

Once I added the figures, it looks like it did credit me. It just doesn't look like the front-end website is showing it correctly. I confirmed via iMessage chat with B6. All good now.

a little slow to post points and tiles...

JetBlue being slow to post is nothing new. It averaged about two weeks or more for me under the old system.

Even under the old program, flights weren't credited until flown. I was shocked to see how fast card spend posted towards tiles this week though. Payment scheduled for the 15th and posted to my TB account on the 16th (that spend -flights- is not until November/December.

My biggest concern (as some of you are aware) was a devaluation. But so far that doesn't seem to be the case, as I recently booked JB as a backup to a backup, for the lowest number of points on that route I've ever seen (NYC-MSY for 5k!). Assuming it's on time, I'll probably take them over Delta. However I did learn yesterday that I was caught up in a 20%-off sale, so maybe that had something to do with it.

I did have to book over the phone because you cannot combine Travel Banks and TrueBlue points online, and this time they had to transfer me to a supervisor (or "consultant" as they called it). Very interestingly, I was initially thanked for calling "JetBlue Airlines" :confused:

-J.

Doesn't priority mean you get first crack at them? So would they block out the suites for pax without that perk?

And "This perk only applies to the benefit holder and does not extend to others traveling on the same ticket." I always fly with my wife. So if she doesn't have that perk, then do I get a suite but she sits next to a stranger?

According to the website, they will be blocked from the general mint suite booking public until 2 weeks from departure. Not sure if they would also offer a paid option to select the reserved suites (seems like that would devalue the perk), Seeing as that would make them some extra money, I’m guessing they eventually will…

“This perk gives a Mosaic member first dibs to select from an allocation of our popular Mint suites on A321 Classic with Mint aircraft. Each time they fly Mint, Mosaics with Mint Suite Priority will have exclusive access to select these reserved suites (if available) until 14 days before departure.Please note: this is not a Mint upgrade. You will have to book a Mint seat to enjoy this perk. This perk only applies to the benefit holder and does not extend to others traveling on the same ticket.”

I began working on my late summer schedule this week. I am consistently seeing 2A and 2F as unavailable on all flights; LAX/SFO <--> EWR/JFK. I assume this is 'step 1' of this change. Like you, I have not flown without my child for 10+ years and he only occasionally qualifies for Mosaic, so this perk in particular is no benefit to me.

Hey All,

Looks like I am either missing something completely here with my Tiles calculations for the new rollout or jetBlue completely screwed calculating up my Tiles.

As of right now, my Dashboard is showing that I have earned 10 Tiles since 1/1/23. I thought this amount seemed exceedingly low and did some digging and found the following...

Since 1/1/23 when JB states that they would begin the new tracking method:

- Total Barclay's JB Plus CC Spend (1 Tile for every $1,000 Spent) = $8,444 which should be 8 Tiles.
- Total JB Spend to Include Using the CC (1 Tile for every $100 Spent) = $4,471 which should be 44 Tiles or maybe slightly lower if government fees and taxes are not accounted for.

Maybe a Caveat to these calculations: I booked and completed a JB Vacations Package on 2/11/23 and traveled from 3/24/23 - 3/28/23. This was done as a Points + Cash purchase. 80,000pts + $4,106. $320 of the $4,106 was an Extra Space seats purchase.

As a counter that maybe JB is not honoring Points + Cash for accruing tiles, $320 was spent as an Extra Space Seat upgrade. According to JB language, Extra Sapce Seats are an "extra fee" that should count towards Tiles earnings. So even with this assumption/scenario, I would get 3 Tiles from this spend added to the 8 Tiles from the CC Spend.

As we can see, 10 Tiles vs 11 Tiles vs 52 Tiles is a drastic difference.

Of note too, I have check JB's contract language for eligible spend on the CC and also the TrueBlue program Terms & Conditions language and could not locate any statements in regards to not accruing whne booking a JB Vacations Package with Points + Cash.

TrueBlue T & C for Accumulation/Earning of TrueBlue Tiles
​​​​​​​Any advice here????

One note - not sure if this applies but though you get credit card tiles for full spend amount, I’m believe you only get JetBlue tiles on your share of the airfare/vacation spend. So if the even more space fees were for 2 ppl, you would earn tiles on half.

Still seems like a big difference - could always be a glitch with the points plus cash processing. I would call for the breakdown of why you received what you did (if you have Mosaic from last year it’s much easier - seems they have more leeway and generally are more familiar with the nuisances the Mosaic line. That’s just from my own experience. They adjusted a missed tiles/points credit for me the other day and it went through right away. )

If I read you correctly, if I have 31 tiles and select the 20 tile bonus, I will then become Mosaic 1 for 2024. Is that right?

Yes it should advance you to Mosaic. I selected the 20 tiles and reached Mosaic one. I then was able to select the 20 tiles again to apply for next year (as others have mentioned) and it bumped me to 70+ tiles.

As a singular data point, some idiot (aka me) clicked through the perks you pick too quickly and didn't think about my lack of need of tile credits for the upcoming year. Interacted with chat support later that same day and while it took a while, they were ultimately able to reset the selection.

The rare W for JetBlue IT.

I did that and went from 24 to 44. I got emails to choose additional perks for reaching 30 and 40 tiles, but when I clicked through they weren't available. That makes sense to me, but they probably shouldn't send emails if the perks aren't really available.

I should reach 50 soon due to flights. Will that make me Mosaic 1 for 2024 (I'm already Mosaic for 2023)?

It also seems like you need to pick your perk quickly or it goes away when you reach the next level. I didn't pick after 10K and looks like that opportunity was forfeited.

A Mosaic agent told me that selecting a Mosaic Perks You Pick replaces the previous one - but only if the previous one is Mint Suite Priority or the pet fee waiver. The others (FoundersCard Blue, $99 statement credit, 20 tiles, 15,000 points) are yours when you select them and don't get replaced or clawed back.

So if you pick 15,000 points, then later level up and pick Mint Suite Priority, you keep the 15,000 points. But if you pick Mint Suite Priority, level up, and then pick 15,000 points - according to the agent, you lose Mint Suite Priority. Is that true?

Are you saying that the second 20 tiles stay in the account into 2024, and can apply toward qualifying for 2025?

The website says "At the start of each new program year (1/1), the tile tracker on your dashboard will reset to 0 tiles, but any Perks You Pick that were earned and selected in the prior year are still valid through 12/31, unless it was a one-time perk that was already used." I'd think the 20 tiles perk is used when selected, same as the 15,000 points, $99 statement credit or FoundersCard Blue.

I'm already Mosaic from previous year. I have 32 tiles this year and don't anticipate any problems hitting 50. I have not yet picked my perk.

1. Should I be picking my perk now before I hit 50, so that I get a second perk at 50?
2. If I am able to pick 20-tile bonus now, and then again when I hit 50:
32->20 tile bonus->52->20 tile bonus again -> 72?
3. Will I get yet another pick at 100? (a total of 3 perks?)

I was told that everyone who was Mosaic at the switchover got a Mosaic Perk to Pick. So that's why you and I got one. It won't happen next year.
Yes, yes and yes.

But if you're not confident of getting from 72 to 100 this year, it might pay to wait on the second 20 tiles until you're over 80 and it will get you to 100. Then if you get to December and aren't over 80, you can take another perk instead.

Different Mosaic agents have told me different things about the new system, and sometimes different from what's on the website.

The agent today sounded the most coherent and credible. Not saying this is true, but here's what she said:

• Tiles last until the end of the following year, regardless of Mosaic status. So tiles earned or awarded this year last until 12/31/24.
• An open opportunity to pick tiles or another Mosaic Perks You Pick will continue into 2024 if you have qualified for Mosaic in 2024. Otherwise it goes away at the end of 2023.

Should I believe her?