Help on Downgrades
Mar 15, 2021, 9:43 am
#1
Original Poster
Join Date: May 2004
Location: Boston
Programs: Hotels: Golden Airlines: B6 Mosiac
Posts: 313
Help on Downgrades
It seems I'm stuck on this and need help. I booked a flight in Mint BOS-UVF and they have taken Mint off that flight.
Prices for BLUE are basically the same now as my mint flight was and they are basically offering no compensation for the downgrade. Any thoughts on what i can do here?
Prices for BLUE are basically the same now as my mint flight was and they are basically offering no compensation for the downgrade. Any thoughts on what i can do here?
Mar 15, 2021, 10:01 am
#2
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
How long ago did you book? When is the flight?
jetblue SHOULD offer the fare that was available the day you booked. But it’s impossible for you to get that info, unless you took a screenshot.
I would consult with a supervisor.
jetblue SHOULD offer the fare that was available the day you booked. But it’s impossible for you to get that info, unless you took a screenshot.
I would consult with a supervisor.
Mar 15, 2021, 2:54 pm
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
It is not clear that the downgrade refund -- not compensation -- is based on the fares in effect on the date the Mint seat was booked. B6 follows common industry practice and this means that refunds are close to meaningless.
Nonetheless, agreed that it always makes sense to screenshot the pricing page when making a booking. It makes for better advocacy later and -- who knows -- a new DOT might change the rule and define what it means by refund for "downgrade".
Nonetheless, agreed that it always makes sense to screenshot the pricing page when making a booking. It makes for better advocacy later and -- who knows -- a new DOT might change the rule and define what it means by refund for "downgrade".